Customer Service Representative

hace 6 meses

Colonia Polanco, México Progressive Automations A tiempo completo

Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life

**Responsibilities**:
As a Customer Service Representative (CSR) for the B2C Team, you will play a critical role in delivering exceptional customer service to our customers. You must ensure customer satisfaction by always maintaining a positive and professional attitude.

Your primary responsibilities include processing orders, request for quotes (RFQ) and forms accurately and in a timely manner. You will address returns, refunds, and provide accurate shipping tracking numbers to customers as requested, while keeping detailed records of these customer interactions, transactions, comments and complaints via CRM software.

The CSR may collaborate with colleagues as necessary, demonstrating the ability to work both independently and in a highly collaborative team environment. Documenting and communicating website, datasheet and product issues to the Customer Service Supervisor will show strong attention to detail.

To be successful in this role, you must have a passion for providing outstanding customer support, excellent communication skills and enjoy working in a collaborative team environment.

**Required Skills and Experience**:

- High School Diploma, general education degree or equivalent.
- Previous experience in a customer service environment, client services, sales or a related field.
- Experience with linear motion, actuators, controls or DC motors is considered an asset.
- Ability to stay calm and de-escalate tense customer situations.
- Excellent English communication skills, both written and oral.
- Minimum typing speed of 50 words per minute.
- Experience working with CRMs and sales enablement platforms, like HubSpot, and familiarity with ERP systems, such as NetSuite.
- Availability to work during Pacific Time Zone business hours (40 hours/week)- Monday to Friday 8:30 AM to 5:00 PM PST

**Who you are and what you will bring to the table**:

- You are an empathetic and professional individual who will bring a positive attitude towards customers, ensuring a pleasant experience while handling their inquiries, addressing complaints, and providing support.
- With excellent English communication skills, both written and oral, you can effectively communicate with customers, colleagues and stakeholders, ensuring clear and concise exchange of information.
- You pay very close attention to detail to make sure customer requirements are met when providing quotations, processing of sales orders and clarifying product information.
- You can adapt well in different situation and are able to work in a fast-paced environment, being comfortable with shifting priorities.
- You are transparent with colleagues and supervisors, being honest about your work progress, challenges you are facing, to help build trust and foster a collaborative environment.
- You have great self-discipline to maintain focus and be productive during your work hours.
- You are committed to personal growth and improvement, owning up to mistakes made and taking responsibility for finding solutions to demonstrate integrity.

**What We Offer**:

- Competitive Salary Package
- Vertical Advancement Opportunities with a rapidly growing company
- Energetic, fun and collaborative work environment
- Training Provided

**Visit our websites to learn more about us**:
PASJ

  • Customer Service Representative

    hace 6 meses

    Colonia Polanco, México HILTI A tiempo completo

    **¿Qué estamos buscando?**: Dentro de nuestro equipo de nuestro equipo de Customer Service para atender el mercado de México, estamos buscando una nueva persona apasionada de la atención al cliente y la organización de actividades de manera remota **¿Qué es HILTI?**: Hilti es donde la innovación está mejorando la productividad, la seguridad y la...

  • Customer Service Executive

    hace 6 meses

    Colonia Polanco, México Cuartos Oculos SAPI de CV A tiempo completo

    We invite you to be part of our great team, we are committed to diversity, equity and inclusion!!! Join the position of: Customer Service Executive - Hospitality with the client - Service attitude - Experience in the restaurant industry - Schedule availability - Good presentation - Teamwork **Requirements**: - Education: Studies in areas of Hospitality or...

  • Customer Service Representative

    hace 6 meses

    Colonia Santa Fe, México Gates Corporation A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVE Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it? think belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not...

  • Customer Service Operations Spec

    hace 6 meses

    Colonia Polanco, México Hamilton Beach Brands, Inc. A tiempo completo

    **Customer Service Operations Specialist**: - Mexico** Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances, has an opening for a Customer Service Operations Specialist. This position will be located in our Mexico City, MX office and will be responsible for monitoring and tracking inventory...

  • Customer Service

    hace 6 meses

    Colonia Polanco, México Aventus Mexico-Credito365 A tiempo completo

    **Descripción** Somos una empresa a nível internacional que lidera el mercado de préstamos digitales en Europa y Asia desde 2009. Únete a nuestra reciente apertura en México y forma parte de los/las colaboradores/as que fundarán nuestro equipo de trabajo! Nuestro **Customer Support Agent/Agente Telefónico de Servicio al Cliente **trabaja brindando...

  • Customer Service Representative

    hace 7 días

    Colonia Lomas de Chapultepec, México HelloLanding A tiempo completo

    **Important Notes**: - Position is available on site only / This is not a remote position._ - To be considered for the position submitted resume must be in English._ **About the Team**: Our Member Support Team leads the way to make sure that our members have a world-class experience throughout their Landing journey. You’ll get to work with a tight-knit,...

  • Customer Replenishment Planner

    hace 6 meses

    Colonia Polanco, México Hamilton Beach Brands, Inc. A tiempo completo

    **Customer Replenishment Planner - Mexico** At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior, and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. **Basic...

  • Customer Service Representative

    hace 6 meses

    Colonia Lomas de Chapultepec, México Landing A tiempo completo

    About the Team: Our Member Support Team leads the way to make sure that our members have a world-class experience throughout their Landing journey. You’ll get to work with a tight-knit, fun group of people that are passionate about creating a first in class experience for our members. Our office is an open concept where we are working hard, but also having...

  • Customer Service and Sales Assistant

    hace 6 meses

    Colonia Polanco, México Regus A tiempo completo

    **Community Associate** **MEXICO CITY** The world of work is changing short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however they want in over...

  • Guest Service Representative

    hace 7 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24100556 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest...

  • Service Center Specialist

    hace 3 meses

    Colonia Polanco, México International Flavors & Fragrances A tiempo completo

    Job Summary The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with...

  • Solution Architect Cloud and Service Providers

    hace 6 meses

    Colonia Polanco, México Hewlett Packard A tiempo completo

    Architect solutions for Service Providers in the Voice and visual collaboration space that address enterprise, mobile, and consumer markets. Interface with product management and engineering to drive technical requirements. Consult and work with Poly Sales teams in support of Service Provider customers to design solutions and services and integrate our...

  • Intern Procurement

    hace 7 meses

    Colonia Polanco, México Celanese A tiempo completo

    Job Description - Intern/CSR 1. Review customer schedules and new POs and create/change/revise orders in SAP (training on the job) 2. Learn from the tools we have to support or understand forecast vs orders in Power BI - which will be properly trained - to understand if we should have to create exception rituals when necessary to advance, increment, change...

  • Guest Service Representative

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24032025 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Guest Service Representative

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24051673 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Customer Service

    hace 6 meses

    Colonia Polanco, México Dharma A tiempo completo

    **Requisitos**: - Escolaridad: Preparatoria o Lic. Trunca. - Experiência de 2 a 4 años. **Funciones**: - Realizar llamadas telefónicas salientes para ofrecer nuestros servicios a clientes - Identificar las necesidades de los clientes y ofrecer soluciones adaptadas a sus requerimientos. - Realizar seguimiento de las cotizaciones. - Mantener una base de...

  • Customer Service

    hace 7 meses

    Colonia Polanco, México Dharma A tiempo completo

    **Requisitos**: - Experiência de 2 años en atención a clientes. - Llamadas de salida. - Manejo de base de datos. - Facilidad de palabra. **Funciones**: - Realizar llamadas telefónicas para atención a clientes y ofrecer productos de paquetería. - Realizar seguimiento de las cotizaciones. Sueldo: $8,000 netos mensuales +prestaciones de ley +...

  • Customer Service

    hace 7 meses

    Colonia Polanco, México Dharma A tiempo completo

    **Requisitos**: - Experiência de 2 años en atención a clientes. - Llamadas de salida. - Manejo de base de datos. - Facilidad de palabra. **Funciones**: - Realizar llamadas telefónicas para atención a clientes y ofrecer productos de paquetería. - Realizar seguimiento de las cotizaciones. Sueldo: $8,000 netos mensuales +prestaciones de ley +...

  • Desktop Support L1

    hace 6 meses

    Colonia Polanco, México Iron Service Global Inc A tiempo completo

    **Desktop Support L1** **Minimum Experience 1-3 Years of Field Services Technician** **As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**: **Provide...

  • Mgr-events I

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 23198496 **Job Category** Event Management **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with...