Director of Rooms

hace 2 meses

Colonia Polanco, México Marriott International, Inc A tiempo completo

**Job Number** 24167664
**Job Category** Rooms & Guest Services Operations
**Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Rooms Team**
- Champions the brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.

**Managing Profitability**
- Analyzes service issues and identifies trends.
- Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews and audits expenses.

**Managing Revenue Goals**
- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
- Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Ensuring and Providing Exceptional Customer Service**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room duties.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

**Managing and Conducting Human Resources Activities**
- Interviews and hires employees.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utiliz

  • Gerente Comercial en Hotelería

    hace 6 meses

    Colonia Polanco, México Operadora de Servicios Especializados Consultiarh S.A. de C.V. A tiempo completo

    _**Dear Manager Sales + Marketing**_, we are pleased to share the following job posting where we are sure you will be happy in an international hotel culture for the next opening. Please be so kind as to read the job title and share your resume in this platform. The role is a new position for start up in December 23´ - **It is a must fluent english**_ The...

  • Gerente de Ventas Experiencia en Hotel de Lujo

    hace 3 meses

    Colonia Polanco, México Operadora de Servicios Especializados Consultiarh S.A. de C.V. A tiempo completo

    _**Dear Manager Sales + Marketing**_, we are pleased to share the following job posting where we are sure you will be happy in an international hotel culture for the next opening. Please be so kind as to read the job title and share your resume in this platform. This is a new position for start up in September 24´ It is a must experience in hotels and...

  • Gerente de Ventas Restaurantes y Hoteles Polanquito

    hace 2 meses

    Colonia Polanco, México Operadora de Servicios Especializados Consultiarh S.A. de C.V. A tiempo completo

    Dear Manager Sales Hotels and Restaurants we are pleased to share the following job posting where we are sure you will be happy in an international hotel culture for the next opening. Please be so kind as to read the job title and share your resume in this platform. This is a new position for start up in September 24´ Fluent english It´s a must...

  • Gerente de Ventas Restaurantes y Hotelería

    hace 3 meses

    Colonia Polanco, México Operadora de Servicios Especializados Consultiarh S.A. de C.V. A tiempo completo

    **Descripción del empleo** - **Dear Manager Sales + Marketing**_, we are pleased to share the following job posting where we are sure you will be happy in an international hotel culture for the next opening. Please be so kind as to read the job title and share your resume in this platform. This is a new position for start up in September 23´ Fluent...

  • Hotel Sales Manager

    hace 2 meses

    Colonia Polanco, México Operadora de Servicios Especializados Consultiarh S.A. de C.V. A tiempo completo

    Dear Manager Sales Hotels and Restaurants we are pleased to share the following job posting where we are sure you will be happy in an international hotel culture for the next opening. Please be so kind as to read the job title and share your resume in this platform. This is a new position for start up in October 24´ Fluent english It´s a must experience...

  • Mgr-revenue Management

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24099057 **Job Category** Revenue Management **Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management JOB SUMMARY Manages rooms and function space inventory and ensures inventory is...

  • Revenue Senior Manager

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24063018 **Categoría de Empleo** Revenue Management **Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management **JOB SUMMARY** Manages rooms inventory and ensures it iis...

  • Global Application Support Director

    hace 5 meses

    Colonia Polanco, México First Advantage A tiempo completo

    A successful **Application Support Director **will own initiatives that include but are not limited to the below: - Monitor all incoming work requests, incident tickets and status checks by customers - Manage business expectations and communicate issues to impacted parties - Partner with teams across the organization to define and manage the support...

  • Account Director

    hace 5 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24037087 **Job Category** Sales & Marketing **Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Account Director, GSO Mexico manages and/or provides dedicated...

  • Runner-at Your Service

    hace 5 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24024172 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Test beepers and radios to ensure communications equipment works...

  • Runner-at Your Service

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24041811 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Test beepers and radios to ensure communications equipment works...

  • Senior Director Field Marketing

    hace 5 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23200711 **Categoría de Empleo** Sales & Marketing **Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management JOB SUMMARY The Senior Director, Field Marketing oversees all...

  • Supervisor-housekeeping

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24102368 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...

  • Front Desk Agent

    hace 5 meses

    Colonia Polanco, México Operadora de Servicios Especializados Consultiarh S.A. de C.V. A tiempo completo

    The Front Desk Agent is responsible for check-in and check-out, PBX operations, mail and message service, while providing exceptional service to our guests during their stay. You must act as a representative of the hotel, be a creator of incredibly personal experiences, and develop relationships with guests that encourage them to return. ESSENTIAL DUTIES AND...

  • Supervisor (a) de Recepción

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24015636 **Job Category** Rooms & Guest Services Operations **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit card)....

  • Dir-revenue Management-aa

    hace 5 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24090234 **Job Category** Revenue Management **Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Oversees a team of revenue management associates for a set of hotels and...

  • Attendant-spa

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24016341 **Job Category** Spa **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide general spa orientation to guests upon arrival, such as the location and use of locker...

  • Revenue Coordinator

    hace 5 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 23197630 **Job Category** Revenue Management **Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist in the management of rooms inventory to maximize cluster rooms revenue...

  • Head of Latam Field and Channel Marketing

    hace 6 meses

    Colonia Polanco, México Tenable A tiempo completo

    **Who is Tenable?** Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! **What makes Tenable such a great place to...

  • Camarista

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24026277 **Job Category** Housekeeping & Laundry **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies and...