Customer Service Support Office Agent
hace 3 semanas
En Henkel tu puedes cambiar las reglas del juego y desarrollar tu carrera. Da rienda suelta a tu espíritu emprendedor llevando a cabo tus ideas más innovadoras dentro de un equipo global. Nuestras marcas, tecnologías y negocios líderes en el mercado te ofrecerán innumerables oportunidades para desarrollar tus habilidades y explorar nuevos caminos. Tu carrera en Henkel contribuirá a crear un futuro más sostenible mientras creces en nuestra cultura basada en la diversidad, confianza y sentimiento de pertinencia. Si estás preparado para desafiar el status quo, únete a nuestro equipo pionero y deja tu huella para el futuro junto a nosotros.
**Do you dare to make an impact?**
**TU FUNCIÓN**:
- El Customer Service Support Office Agent es responsable de la admnistración de operaciones relacionadas a las compras, reclamaciones, disputas, customer care y master data relacionados a los Clientes, asegurándose que las actividades relacionadas al Cliente se cumplan diariamente.
- Mantenimiento de información y bases de datos actualizadas, organizadas, procesadas y disponibles para Customer Service Front Office
- Cumplimiento del mismo tomando en cuenta los procedimientos y estándares de Calidad de la compañía y adhiriéndose a los estándares del negocio.
- Los equipos de Soporte de Customer Service están organizados por funciones y son responsables de procesos específicos:
- Sales Order Process
- Issue resolution
- Reactive
- Proactive
- Delivery Process
**TUS HABILIDADES**:
- Deseable experiência de 1 a 2 años en Customer Service / Logística
- Experiência necesaria en manejo de CRM
- Excel Avanzado y manejo de bases de datos
- Conocimiento en Customer Satisfacion / Customer Experience
- SAP Order Management
Henkel ofrece oportunidades equitativas de empleo. Nos encargamos de evaluar a los aspirantes más calificados independientemente de su género, orígen, cultura, ideología, generación, discapacidades, religión u orientación sexual.
**JOB ID**: 22041303
**Contract & Job type**: Full Time, Regular
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