Artist Support Specialist

hace 2 meses


Ciudad de México TuneCore A tiempo completo

Company Description

**Job Description**:

- Resolve issues and questions customers have about TuneCore products and services
- Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
- Product & account management
- Provide information on customer and product issues to your team’s Lead Agent
- Work with a team on special projects as needed
- Report technical and communication issues to better service TuneCore artists
- Perform other duties as assigned by management
- Work on a flux schedule to provide support for our artists over weekend hours.

**Qualifications**:

- At least two years of experience working in an office and/or customer service
- BA/BS preferred
- Strong communications skills: written, verbal, and interpersonal
- Working knowledge of Mac and the Microsoft Office Suite
- Manage time effectively and prioritize workload
- Ability to work well independently, and as part of a team
- An understanding of the digital music industry
- Fluent in English and Spanish
- Experience with Zendesk a plus
- BS/BA degree



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