Benefits Specialist, Latam

hace 2 meses

Ciudad de México Netflix A tiempo completo

Mexico City, Mexico- Talent and Recruiting- Netflix is the world's leading streaming entertainment service with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

**What you will support**:

- We are creative and we love simplicity. You will constantly be looking to change, transform, create new experiences for employees and better ways to improve the management of our benefits, creating a scalable and flexible model for the future.
- We are team players. This role enables others to succeed by assisting with various projects focused on improving the employee experience, specifically on all the projects related to employee benefits.
- We are builders. You will continually learn new tools and techniques, implement major infrastructure changes and enable teams to navigate complex changes.
- We are a rapidly growing global company. You will assist benefits programs that reach all employees, to ensure they run smoothly, the employee experience is the best it can be, so employees can focus on their core roles.

**Main responsibilities**:

- You will support the Benefits Program Manager in influencing the benefits strategy, design, and implementation of programs.
- You will create clear benefit communications and enhance and update our internal and external benefits site.
- You will always be looking for operational efficiencies, working closely with HRIS, People Data Associates, and external vendors to manage the tools that we use to administer our benefits, as well as looking for innovative solutions that allow improving both the administration of benefits and the employee experience through technology.
- You will constantly be looking for innovative ways to measure the success of the programs we implement.
- You will work closely with our HRBPs, Talent Partners, Employee Services Generalist team and our health care partners to support them in responding to employee benefit inquiries and draw insights and learnings from their front line communication with employees to inform our work.
- You will review employees’ escalated claims issues, identify root causes and work out a long-term solution(s) with the vendors.
- You will support annual renewals in our LATAM countries (4 countries), benchmark against our peers, research industry, and employment trends.
- You will be responsible for Benefits supplier Onboarding and FinOps Support, creating PIC codes, onboard new vendors, banking setup, and all the steps required. Additionally will support the Benefits Program Manager in the management of the relationship with brokers, consultants, vendors and insurers.
- You will work closely with our external and internal stakeholders (HRIS, Payroll, HR Generalists, Finance Operations and benefit broker/consultants) to ensure accurate data exchange and effective operations of our LATAM benefits programs.
- You will thoroughly understand and execute the compliance landscape that governs LATAM benefits. You will conduct audits of data/invoices to ensure processes and policies are managed accurately and effectively.

**To be successful, you are**:

- 4 years in an HR Ops/Generalist role or a Benefits role in a fast-paced environment.
- You have HR experience at entertainment and/or technology organizations (preferred but not required) or a similar industry that operates in a fast paced and agile environment
- You are able to maneuver in ambiguity and derive informed decisions based on good judgment calls.
- Passion. Our employees are our top priority, and enabling an amazing employee experience as a consumer of our benefits programs is your main guiding principle.
- Curiosity. You are able to approach benefits with a deeply analytical and curious mind to take in many data points and provide summaries and actionable recommendations in a clear and concise way. You operate using good judgment.
- Collaborative. You have the ability to work with and influence cross-functional teams understanding there is not one single voice making decisions. You actively seek feedback on our benefits from across the business.
- Unfazed. You have the ability to thrive in a fast-paced environment and effectively communicate with business partners and effectively communicate with business executives. You are comfortable working in a culture that values candor, transparency, and courage.
- User focused. You see solutions where others see problems. You are always looking for ways to make improvements and continuously simplify the employee experience.

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