Service Desk L1

hace 2 semanas


Guadalajara, México Epsilon Solutions A tiempo completo

**Vacante para la empresa Epsilon Solutions en Guadalajara, Jalisco**:
L1 Service Desk support

**Job Description**:
Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.

Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.

**Skills**:2-3 years of experience in similar role

High school certificate

Customer-focused

Time availability is required.

Thorough knowledge of troubleshooting remote access issues

Excellent communication skills, (active listening skills)

Able to articulate and speak with clear voice

Must have empathy with end users

Good writing techniques (English)

Good phone techniques (English)

Experience with: Citrix, ServiceNow, Active Directory and connections to VPNs

Willing to work rotational shifts (5 days a week, 8 hours a day, we cannot guarantee Saturdays & Sundays off, nor rest days next to one another).

**Nível de educación deseada**:
Superior - trunco

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Tecnología / Internet

**Industria**:
Desarrollo de Software / Programación

**Habilidades**:

- english
- proactivity
- technical support
- service desk


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