Customer Success Specialist
hace 2 semanas
Location: South And Central America, Remote
Experience: 2+ in Success/Account Management, preferably SAAS
Our team at Renova built a modern client app and support platform for insurance
companies. We are on a mission to give everyone using insurance clear, fast and
comfortable way to get care when you need it the most.
We are looking for a Customer Success Specialist with previous experience in
Customer Success for Saas companies who will serve as the main advocate of our
client's needs.
What’ll You Do:
- You will be responsible for Growing Usage, ARPA and NRR, Onboarding,
Renewals, and Cash collection.
- Study how clients use our products on data, find opportunities for growth, and
fix problems early.
- Create plans to boost customer engagement, usage, and satisfaction.
- Make renewal plans and coordinate with customers before the renewal date.
- Identify upsell opportunities to expand the amount of insured connected to
Renova.
- Develop a clear plan to grow the number of insureds using Renova with the
client's leadership team.
- Assist new clients in adopting Renova successfully, ensuring strong usage.
- Train and support client teams.
What’ll You Need
- 2+ years of experience in B2B Account Management/Customer Success.
Saas would be awesome.
- Advanced in Spanish and English. Portuguese or Russian will be a plus.
- You did upsell and expanded the number of users within current B2B clients to
grow ARPA and are ready to share your experience in an interview.
- Track record of driving product usage and customer satisfaction.
- Ability to keep CRM updated (Hubspot, SalesForce, Pipedrive, etc)
- Understand customer success metrics and how to use data to get
customers insights.
- Experience with Insurance or Insurtech will be a plus
Working at Renova:
- Competitive and fair compensation package (including stock options plan)
- Joining a fast-growing & mission-driven startup
- Get the unique experience of building a unicorn company from scratch
- Remote work
- Flexible PTO
together
Application Deadline: 28/02/2024
Expected Start Date: 11/03/2024
**Salary**: $34,000.00 per month
**Language**:
- English (required)
- Portuguese (preferred)
- Russian (preferred)
Work Location: Remote
Application Deadline: 28/02/2024
Expected Start Date: 11/03/2024
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