Support Specialist

hace 6 días


Tlahuac, México Aescape A tiempo completo

**This role is remote and can be based in Mexico and/ or Vancouver**:

- Aescape - pronounced “escape” - is a first-of-its-kind lifestyle robotics company bringing people and robotics together for better living. We are in a period of rapid growth, launching our category-transforming product in 2024 with global leaders in hospitality, wellness, sports and fitness. Our diverse team focuses every day on building products that will change and improve the lives of our members and partners we do business with._

If this sounds like you, we’d love to hear from you

**What You’ll Do**:
As a **Support Specialist** at Aescape you will
- Be a trusted point of contact for customer questions via ticketing system, phone calls, and chat.
- Reference our robust knowledge base and help expand documentation as Aescape continues to grow.
- Share data and insights from customer interactions across teams to ensure that the voice of our customers informs critical business decisions (including but not limited to: Product, Engineering, Partnerships, Marketing, and Reliability + Quality).

**What You’ll Bring**:

- Experience as a reliable and trusted point of contact for customer inquiries through ticketing systems, phone calls, and chat.
- Experience collaborating across teams, including sharing data / insights from customer behavior.
- Proficiency in referencing and utilizing a robust knowledge base, including a proactive approach to expanding documentation as Aescape continues to grow.
- Ability to work in Pacific Time (PT) hours.

**What’s In It For You**:

- Join a trailblazing tech company anticipated to transform the massage industry
- The chance to make a difference with a product that empowers healthier and happier living
- Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun
- We’ll grow together - your personal and professional growth are equally important
- An environment that empowers individuals, emboldens teams, and rewards achievement
- Early stage equity in a company led by serial entrepreneurs with multiple exits
- Medical, vision, and dental insurance covered by us
- Paid time off, generous parental leave
- Working late? Dinner is on us.

**More on Aescape**:
Aescape (pronounced 'escape') is a first-of-its-kind lifestyle robotics company bringing people and robotics together for better living. Founded in 2017, Aescape has developed fully automated massage therapy to help hospitality, fitness and healthcare industries meet the rising demand for wellness services in the face of a growing global labor shortage. Aescape delivers exceptional massages: consistent, accessible, and on your terms.

**We’re proud to share that we’ve raised $70M pre-launch, affirming what we know to be true: we’re truly revolutionizing the massage experience.**:
Founder Eric Litman (4 prior exits) is joined by a leadership team from Peloton, Tonal, Amazon, Accenture, Apple, Bird, Meta, and Intuitive Surgical. Named by Business Insider as one of the top 22 innovative sports startups

We are inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and people who are resourceful, determined, and have a passion to make a difference in the world. Like our product, we empower people to reach their full potential with Aescape.

**TRY ONCE, BELIEVE FOREVER.



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