IT Technical Support

hace 2 semanas


Aguascalientes, México Capgemini A tiempo completo

RRHH_: José David Reyes_
- Puesto_: IT Technical Support (Provisioning)._

Nível de experiência: Middle-Sr.

Nível de educación: Educación Superior

Ubicación: AGS

Práctica: PBS

Conocimientos y experiência necesaria:
Habilidades:

- Rol técnico con habilidades de liderazgo, SPOC para la operación
- Helpdesk de 1º y 2º nível para usuarios (hardware, software, aplicaciones y herramientas compatibles con TI del grupo) Contacto de soporte in situ (mano / ojos) para proyectos, Service Desk y otros equipos de TI del grupo.
- Comprobaciones, soporte y mantenimiento de equipos de oficina (impresoras, proyectores, pantallas de salas de reuniones, sistemas de videoconferencia, etc.)
- Registro de llamadas de Service Central (SC) u otro sistema de registro de tickets
- Reparación y mantenimiento de roturas H/W
- Papeleo para la gestión de activos y finanzas
- Preparación de PC (W'10 incl. compilación y configuración de MS Office) y entrenamiento de inicio (aprovisionamiento) para nuevos usuarios
- Aprovisionamiento de PC y suministros de PC
- Capacitación de incorporación de nuevos empleados y sesiones formales / informales de conexión
- Dispuesto a trabajar en turnos durante el horario regular de apertura de la oficina
- Dispuesto a trabajar fuera del horario de apertura de la oficina por ocasión
- Dispuesto a viajar a otras oficinas
- El conocimiento de Apple Mac OS es una ventaja
- El inglés fluido es obligatorio
- Debe asistir a la oficina diariamente - Aguascalientes
- Ingles avanzado.

Tecnologías: Technical Support L1, L2

Habilidades: Trabajo bajo presión, calidad en el trabajo y orientado a resultados

Tu carrera en Capgemini
- Al trabajar en un ambiente de equipo, nuestros consultores se enfocan en el análisis, diseño y desarrollo de soluciones basadas en tecnología para los clientes de Capgemini.
- Trabajarás en conjunto con especialistas funcionales, técnicos y del negocio para ayudar a desarrollar la implementación e integración de soluciones y sistemas innovadores incluyendo metodologías, técnicas y herramientas.
- Contribuirás de una manera responsable y oportuna con la satisfacción del cliente proporcionando servicios y productos que generan valor agregado.
- Capgemini ofrece una compensación competitiva y beneficios superiores a los de Ley.
- Nuestras oficinas centrales están en París, Francia y tenemos presencia en más de 50 países. Somos más de 340 mil profesionales en México, ubicados en Ciudad de México, Aguascalientes y Monterrey.
- Capgemini ha desarrollado metodologías propias a nível global: Colaborative Business Experience y Rightshore.

Te encantará trabajar en Capgemini porque:

- Ofrecemos una experiência única de reclutamiento y onboarding, y te ayudamos a construir las bases de tu carrera y habilidades profesionales.
- Proveemos un ambiente de trabajo colaborativo basado en nuestros 7 valores: Honestidad, Audacia, Confianza, Libertad, Espíritu de Equipo, Modestia y Diversión.
- Promovemos un ambiente que te permite planear y desarrollar tu carrera.


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