IT Support Analyst

hace 2 semanas


Parque Industrial del Valle de Aguascalientes, México Bosch Group A tiempo completo
Descripción del empleo

  • Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.
  • Interface with local management and end users to represent the central IT organization
  • Solution consulting and project participation
  • Perform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, ensure accurate asset management
  • Manage and respond to incident/requests, change and asset management through the use of corporate wide tool. Receive and respond to incoming calls and/or emails regarding PC and/or hardware problem
  • Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department
  • Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed
  • Business consulting with internal departments. Gather requirements from our customers and bring back to the central teams to find a solution to meets the customer’s needs.

Requisitos

  • Strong Technical knowledge of IT client hardware.
    • Hands on troubleshooting experience.
    • Able to read and understand technical manuals, procedural/process documentation
    • Elevated technical knowledge of network and PC hardware
  • Knowledge of Microsoft Office products, understanding of software distribution systems (MS SCCM)
  • Ability to work in a diverse, team-oriented, and collaborative environment
  • Able to serve as business advisor/consultant and as knowledgeable resource for others.
  • Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business.
  • Effective interpersonal, written and oral communication skills.
    • Able to present ideas in a user-friendly language to all levels of the organization.
  • Ability to gather customer requirements across a broad variety of IT topics. Not necessarily within the associates technical specialties.
  • Strong capacity to analyze complex situations and provide solutions
  • Ability to effectively prioritize and execute tasks in a high pressure environment.
  • Exceptional customer service orientation.
  • Ability to work in a team-oriented, collaborative environment


Información adicional

Bosch is constantly expanding their international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 13,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.


  • IT Support Analyst

    hace 2 semanas


    Aguascalientes, México Bosch A tiempo completo

    Descripción de la empresa Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for over 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people. ...

  • IT Support

    hace 3 semanas


    Ciudad de México Apollo.io A tiempo completo

    About the role: As an IT Analyst, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems. You will provide technical assistance and support to our employees, proactively analyzing our current systems, assets, and implement solutions as well as upgrades. You will excel in this position with strong problem-solving...

  • IT Systems Analyst

    hace 3 semanas


    Zacoalco de Torres, México Molex A tiempo completo

    Your Job As an IT Systems Analyst, you will be responsible for the management of the day-to-day support activities and delivery of IT/OT Infrastructure projects and initiatives. This is a hands-on technical role that includes direct ownership of site IT Infrastructure, including network, wireless, server, and other devices. A candidate who enjoys...


  • Ciudad de México Ingenworks A tiempo completo

    **About the role**: The Technical Product Support Analyst provides support to our client's corporate customers, monitoring and maintaining our hosted systems and setting up new deployments. **Typical day on the job**: - Setup new environments and manage releases, help automate release processes of all systems, using tools like Rundeck, Ansible and Puppet -...

  • IT Support Specialist

    hace 3 semanas


    Ciudad de México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City office! The IT Support Specialist is responsible for supporting our end users in the Mexico City office, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in...

  • Software Support Engineer

    hace 4 semanas


    Santiago de Querétaro, México Open iT A tiempo completo

    Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of working for one of the world's leading providers of software license management...

  • IT Support

    hace 7 días


    Lerma de Villada, México Garanzia S.A de C.V A tiempo completo

    EMPRESA METAL MECÁNICA ESTÁ EN BUSCA DE TU TALENTO COMO **IT SUPPORT** **Requisitos**: - Estudios en Ingeniería en sistemas o Comunicaciones y Electrónica, Sistemas Electrónicos, o carrera afín. (con título) - **Experiência en gestión, soporte e implementación de infraestructuras de red.**: - Conocimientos en Microsoft Azure, Office 365 y...

  • IT Technical Support

    hace 4 semanas


    Aguascalientes, México Capgemini A tiempo completo

    **Need**: 12665613 **RH**:Estrella Jiménez **Position**:Consultor SAP GRC **Experience level**:SR **Education**:Bachelor's Degree **Location**:Mexico, Remote **Practice**:PBS **Industry - Sector**:Manufacturing and Customer Solutions **What you’ll do?** **What you’ll bring**: **GRC & Authorizations Service Delivery** - Manage/Create/Assign...

  • IT Support As400

    hace 4 semanas


    Aguascalientes, México Tech Mahindra A tiempo completo

    **This is an onsite job it's necessary to live in Aguascalientes** **Who is Tech Mahindra?** At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers,...

  • Global IT Support

    hace 4 semanas


    Ciudad de México ELEVATE A tiempo completo

    **Role** Global IT Support **Location(s)** Mexico **Who We Are** At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join us for a truly international experience. With 24+ offices globally (and growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an...

  • Business Analyst

    hace 4 semanas


    Ciudad de México Nestle A tiempo completo

    **About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...


  • Ciudad de México Clarivate Analytics A tiempo completo

    Technical Support Analyst page is loaded Technical Support Analyst Apply locations MEX- Mexico City (PQ) time type Full time posted on Posted 30+ Days Ago job requisition id JREQ126272 We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact, you will be responsible for all inbound...

  • IT Support

    hace 4 semanas


    Ciudad de México Lumi People A tiempo completo

    **Acerca de la empresa** Lumi People se encuentra en búsqueda de tú talento como _**"IT Support"**_ **Requisitos del puesto** - Ingenieria en Sistemas o carrera afín - Ingles B2 (avanzado) **Responsabilidades del puesto** - Proporcionar soporte técnico informático completo - Instalar y configurar hadware, software, sistema e impresoras - Establecer...

  • IT SAP Hcm Consultant

    hace 5 horas


    Industrial, México Ruhrpumpen A tiempo completo

    Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, experience making a difference and build your career! As IT SAP HCM Consultant at Ruhrpumpen you will be able to support the organization in the journey to implement and improve the HR System solutions in different locations of the company...


  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Junior IT Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team...

  • Payroll Analyst Support

    hace 4 semanas


    Edo. de México Emerson A tiempo completo

    **Job description**: Payroll Analyst temporal role will be the main responsible to support payroll transactions monitoring and tax calculations in order to decrease the transactional volume to Payroll Administrator meanwhile we are working with HRIS experts in order to fix the issues that we have been experimenting without root cause analysis and solutions,...


  • Ciudad de México Concentrix A tiempo completo

    Description Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale. The Catalyst Team is seeking to hire a Jr. IT...

  • Mobile IT Support Manager

    hace 4 semanas


    Ciudad de México Celanese A tiempo completo

    Overview Celanese is a Fortune 500 global chemical and specialty materials company that engineers and manufactures products essential to everyday living. With global headquarters in Dallas, Texas, Celanese employs approximately 13,300 dedicated people working at more than 50 owned and operated manufacturing facilities across 27 countries. We are committed...


  • Ciudad de México Warner Bros. Discovery A tiempo completo

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...


  • Ciudad de México Nestle A tiempo completo

    **About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...