Product Support Analyst

hace 7 meses


Colonia Lomas de Chapultepec, México Infor - Mexico City, Mexico A tiempo completo

A Day in The Life Typically Includes:

- Serve as primary support liaison between company and customer and documents incidents in required tracking systems.
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Zoom.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from more senior analysts and liaises with other Depts.to insure proper handling of customer issues.
- Develops Knowledge Base content with assistance, if needed

Required skills:

- Manufacturing knowledge (MRP, Jobs, Inventory, Costing).
- Working experience in the manufacturing area.
- Experience working with customers.
- Working knowledge of or familiarity with Manufacturing Processes, Quality Control, Purchasing, Inventory, and Customer Relationship Management software.

Preferred Qualifications:

- Nice to have a degree in business or computer science or has experience in functional area.

Please note this is a hybrid opportunity. You will need to commute 3 days to our Infor Mexico City location. Free parking is provided.

If you feel you are a great fit for the role and have strong English skills, please set up a call on my calendar with the link provided below.

Pay: $45,400.00 - $45,500.00 per year

Ability to commute/relocate:

- 11000, Ciudad de México: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 11000, Ciudad de México



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