Customer Pactice Manager Mex, Proserve

hace 2 semanas


Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

7+ years of external or internal customer facing, complex and large scale project management experience, or Bachelor's degree
- 3+ years working in the Industrial Telco and Media sector as a consultant or part of a Professional Services organization
- Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value.
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion
- Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs.

Would you like a career that gives you opportunities to help customers change how they operate in today’s using innovations technologies and accelerate their cloud journey using Amazon Web Services (AWS). Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?

AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with with different Customers from Telco and Media. Our CPMs are responsible for helping customers develop a long-term AWS strategy. Together with customer teams and AWS partners, working closely with the Telco Team.
The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.

Key job responsibilities
- Helping shape Telco and Media customers’ long-term strategy and innovative solutions.
- Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
- Establishing Executive relationships across Technology & Business groups, becoming a strategic advisor and expert with deep knowledge of the cross-section of the customers’ business and available technology solutions.
- Preparing and presenting technical and commercial proposals to different C-Levels.
- Working with the AWS internal network, including specialist experts across AWS product and specialist resources as well as Account team, Partner team, Finance, and Legal.
- Delivering on annual bookings and revenue targets with deal structure aligned with key customer goals and AWS Professional Services business objectives
- Supporting scale through shared learning and mechanisms across the Professional Services sales team.

About the team

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Mexico City, DIF, MEX
- Vertical industry sales and delivery experience of cloud services and solutions.
- Experience managing and delivering large-scale enterprise IT projects.
- Evidence of growth in and achievement of professional services sales and delivery goals and targets.
- Senior level executive engagement, relationship management and advisory experience



  • Ciudad de México Amazon A tiempo completo

    Telco & Media Customer Practice Manager MEX, PROSERVE Would you like a career that gives you opportunities to help customers change how they operate in today’s using innovations technologies and accelerate their cloud journey using Amazon Web Services (AWS). Do you like to work on a variety of projects within some of the largest, most complex, enterprise...


  • Ciudad de México Amazon A tiempo completo

    Telco & Media Customer Practice Manager MEX, PROSERVE Would you like a career that gives you opportunities to help customers change how they operate in today’s using innovations technologies and accelerate their cloud journey using Amazon Web Services (AWS). Do you like to work on a variety of projects within some of the largest, most complex, enterprise...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México Momentum Reim A tiempo completo

    Available vacancies Customer Success Manager Customer Success Manager ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como Customer Success Manager Somos Sesame HR, la solución digital que ayuda a equipos de Recursos Humanos , managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola...


  • Ciudad de México Amazon A tiempo completo

    Customer Practice Manager, Professional Services The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling...


  • Ciudad de México Amazon A tiempo completo

    Customer Practice Manager, Professional Services The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling...


  • Ciudad de México Ll Oefentherapie A tiempo completo

    Qualifications 10+ years of  Customer Experience Manager  experience within Enterprise Software. Cloud Technical knowledge Experience within a Service Delivery environment Executive Sponsorship & Collaboration A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...

  • Customer Manager

    hace 7 días


    Ciudad Juarez, México HARMAN DE MEXICO*- A tiempo completo

    **HARMAN DE MEXICO*-** **Solicita**: **Customer Manager** **Descripción y Requisitos** - Ensure in collaboration with planning and logistics team for customer shipments on time- Define MBU/CA Structure- Establish multidisciplinary teams for continuous improvement.- Identify and implement improvements to reduce obsolescence risk- Identify and implement...


  • Ciudad de México Wasson Enterprise A tiempo completo

    About the role Pangea is hiring for a leader within the Customer Experience organization who is an advocate for our customers driving exceptional experiences. This role focuses on continuously improving operations and performance primarily of the internal team. You will have 4-5 direct reports with responsibility for scheduling, workload distribution,...

  • Customer Project Manager

    hace 4 semanas


    Ciudad de México Ericsson A tiempo completo

    **About this opportunity** The Customer Project Manager effectively and efficiently manages their Fulfillment Assignment Specifications (FAS) scope with a data-driven approach to create insights and trends to manage performance. This includes the delivery of products and services, exceeding customer satisfaction and the fulfillment of the Ericsson business...


  • Ciudad de México Microsoft A tiempo completo

    We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México Book4time A tiempo completo

    **Customer Success Manager** Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 85 countries. We are looking for a resourceful Customer Success Manager that can...

  • Customer Service Manager

    hace 4 semanas


    Ciudad de México Reach International Consulting A tiempo completo

    **We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. **SUMMARY**: **GPC** has an immediate...


  • Ciudad de México BD A tiempo completo

    **Job Description Summary**: How about belonging a leading global medical technology company that acts advancing the world of health? Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over...

  • Customer Success Manager

    hace 4 semanas


    México RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...


  • Ciudad de México Amazon A tiempo completo

    At Amazon we're working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are...


  • Ciudad de México Yalo Inc. A tiempo completo

    **Yalo**: Hi! This is Yalo! We are on a mission to bring conversational commerce to the world... Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale...


  • Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...

  • Customer Service Manager

    hace 4 semanas


    Ciudad de México Concord Servicing de Mexico A tiempo completo

    **Mexico Office Customer Service Manager** Full-time -Non-Exempt - reports to Director of Contact Center Mexico **Summary**:Manages and directs our CC inbound teams in the Mexico city office in accordance with the organization's policies and applicable laws. Responsibilities include: review and define monthly goals for each team, review KPI to take...


  • Ciudad de México DiliTrust A tiempo completo

    For over 20 years, DiliTrust has been supporting legal departments in their  digital transformation and is one of the world´s leader in LegalTech. We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about digital innovation and customer...