Personal Relationship Manager
hace 4 semanas
**Position Title**: Personal Relationship Manager
**Location**: Remote
**About Us**:
We are a leading provider of virtual assistant services specializing in the medical industry. We are dedicated to supporting healthcare professionals by offering top-tier administrative assistance and patient relationship management. Our mission is to enhance the efficiency and effectiveness of healthcare providers, enabling them to focus on delivering exceptional care.
**Job Overview**:
**Key Responsibilities**:
- **Client Relationship Management**:
- Serve as the main point of contact for assigned clients.
- Build and maintain strong, long-lasting relationships with clients.
- Understand clients' needs and objectives, and ensure our services meet their expectations.
- **Client Onboarding**:
- Guide new clients through the onboarding process.
- Ensure all necessary documentation is completed accurately and promptly.
- Provide training and support to new clients on how to utilize our services effectively.
- **Communication**:
- Regularly communicate with clients to provide updates, gather feedback, and address any concerns.
- Conduct regular check-ins with clients to ensure their satisfaction and identify opportunities for service improvement.
- **Issue Resolution**:
- Handle client inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to address and resolve client concerns.
- **Reporting**:
- Prepare and deliver regular reports on client satisfaction, service usage, and other relevant metrics.
- Analyze client feedback and provide recommendations for service enhancements.
- **Collaboration**:
- Work closely with the sales, marketing, and operations teams to ensure a seamless client experience.
- Participate in team meetings and contribute to the development of client relationship strategies.
**Qualifications**:
- **Education**: Bachelor’s degree in Business, Communications, Healthcare Administration, or a related field.
- **Experience**:
- Proven experience in client relationship management, preferably in the medical or staffing industry.
- Experience working in a virtual or remote environment is a plus.
- **Skills**:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with clients.
- Exceptional organizational and time-management abilities.
- Problem-solving mindset with a proactive approach to client issues.
- Proficiency in using CRM software and other relevant tools.
- **Attributes**:
- High level of professionalism and empathy.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
**What We Offer**:
- Competitive salary
- Flexible remote work environment.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture.
Tipo de puesto: Tiempo completo
Sueldo: $16,934.10 - $20,321.28 al mes
Lugar de trabajo: Empleo remoto
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