Relationship Manager, Latam, Edu

hace 6 días

Desde casa, México Flywire A tiempo completo

Company Description
**Are you ready to trade your job for a journey? Become a FlyMate**

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

**Who we are**:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started

With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

**Job Description**:
**The Opportunity**:
Flywire is seeking an experienced and motivated Relationship Manager to join our growing team in Latin America. This position is accountable for the full life cycle from onboarding and supporting them on a day-to-day basis, pursuing profitably growth, maximizing the value of the client and develop a strategic relationship with decision making stakeholders at the client organization. This person will be strategic for the sustainable growth of the revenues in the region. Relationship Managers will spend most of their time with clients

Reporting to the Sr. Relationship Manager Latam, the success of this position will hinge on your dynamic expertise in sales, the development of strong partner relationships and positive liaison with the Flywire teams
- Work with our customers to build an understanding of their roadmap and future-proof the relationship by proactively accommodating their payment needs.
- Do ongoing analysis and review of business trends to identify gaps to plan and execution.
- Identify key stakeholders in client companies to cultivate profitable relationships.
- Resolve customer complaints quickly and effectively, and continuously work on removing frictions and increasing the efficiency of the operation.
- Gain solid knowledge of competitors.
- Aim to preserve customers and renew contracts.
- Promote high-quality sales, supply and customer service processes.
- Map and forward upselling and cross-selling opportunities to the sales team

**Qualifications**:
Here's What We're Looking For:

- Strong knowledge and experience in the payment industry, higher education administration, student interaction, accounts receivables, invoicing and all process related to the income cycle.
- An understanding of the international and domestic education sector across Latin America with specific knowledge about this sector in the Mexican market
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Great Teamwork and leadership skills
- Customer-oriented mindset
- Must be comfortable speaking in English and Spanish
- Business degree or other equivalent formal qualification
- 20-30% travel required

Additional Information
**What We Offer**:

- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers)

**Submit today and get started**

We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

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