It/is Business Operation Lead

hace 4 semanas

Ciudad de México Nissan A tiempo completo

**General Description**:
**Key Responsibilities**:
Monitoring and responding to open tickets submitted through an incident management system.
Prioritize and handle service requests and incidents.
Request and Incident & Problem Management - Triage incoming requests and assign to relevant Support Level. Ensure that all requests and incidents are responded within the time specified by the Service Level agreements. Conduct all Daily activities in accordance with change control procedures.
Change Execution - Execute changes within the system as specified by change request procedures.
Progress issues and provide relevant information for troubleshooting or for clarification.
Identify opportunities for process improvement and contribute to departmental initiatives.
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
Handle late night and weekend emergency support on as required.
Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
Follow up of problems, root cause analysis and resolution for the incidents
Make recommendations towards the development of new code or reuse of existing code.
Might participate in individual or end-to-end component and data architecture designs, integration approaches, performance monitoring, product evaluation.
Responsible for gathering, compiling and analyzing information of services performance.
- Following of procurement for services and tools renewals.

**Education/Certifications**:
Bachelor’s Degree in Computer Science, Information Systems, or other related field.

ITIL framework knowledge

**Previous Work Experience**:
**At least 5 years of experience**:
Work experience which should include Back-End technical analysis, Web programming and Database setup/management experience (Java, Oracle,.Net C#, SQL).
Work experience on Mainframe technologies (Adabas Natural).
Work experience on Web-based EDI services for buyers and suppliers.
Work experience on Warehouse Management Systems
Working experience in Production Support with ITIL framework, and lead issue triaging, communication, and incident management.
Quick & Excellent Problem Solving skills for complex & large scale problems.
Experience in the automotive industry is a plus (Supply Chain Management, Procurement, Warehouse process, Aftersales & others)

**Other Knowledge, Skills and Abilities**:
Experience using modern development management tools for example JIRA.
Experience of working in an Agile environment using SCRUM techniques.
Team leadership and negotiation experience/proficiency.
Strong business analysis competency.
Analytical mindset to resolve issues in a variety of complex situations.
Hands-on experience in working in Global Delivery Model with onsite/offshore resources
Ability to manage and prioritize tasks efficiently
Excellent written and verbal communication skills. Executive presentations is a must.
Ability to work, prioritize and make decisions independently in a fast-paced services environment.
Experience working in a distributed IS/IT organization, collaborating with other capabilities.
Technical/financial knowledge.
Procurement process and payment control of end user tools (contracts management, good received, payment process, delivery management)

**Language**: English
- Intermediate Level

**Travel %**: On demand

**Computer Skills**:
**Competencies**:
Strong customer focus and ability to manage client expectations.
Facilitating cross-functional team discussions, including well-developed negotiation skills while providing clear direction.
Strong interpersonal skills.
Careful attention to detail and problem solving, as well as root cause analysis.
Collaboration and networking, interpersonal and communication skills, administration, and coordination of several tasks at the same time, proactive, analytical & results oriented.
Responsible.
Negotiation.

Nissan (NMEX,NEDM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

Nissan (NMEX,NEDM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Mexico City Mexico

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