Customer Success Manager

hace 4 semanas

Monterrey, México Vivo Consulting A tiempo completo

VIVO offers excellent benefits and vibrant corporate culture. In addition to being recognized as a Procurement leader, Vivo has won numerous accolades in the Ariba and SAP Industry, including several “Services Partner of the Year” awards.

**Job Description Overview**

A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are active accounts with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

**Duties and Responsibilities**
- Establish clear retention goals and process milestones for the client and employees to work toward
- Assist customers as needed with setting up and navigating programs or software associated with a product or service
- Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
- Assist in creating training courses and educational materials for other members of the department
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefits and value
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives

**Qualifications for Customer Success**
- 3-5 years of experience in customer service or customer success position is strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- SAP ISBN Technical skills required, as they relate for the use of the product to service to be sold
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Ability to establish milestones and keep all team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Excellent presentation and communication skills and fluency in written and spoken Spanish and English

**Here’s What to Expect**:

- Entrepreneurship at work
- Highly competitive pay and outstanding benefits and bonus structure
- Work in conjunction with high-caliber SAP professionals
- World-class benefits that start on day one
- Health Insurance
- A fun and collaborative environment

  • Customer Success Manager

    hace 3 semanas

    Monterrey, México Axented A tiempo completo

    You are passionate about data. As Customer Success Manager, you will be responsible for the Customer Success area, leading the efforts to provide the best customer service, improving the conversion times from prospects to customers on our platform. You will work with the Growth and Product teams to improve and increase the placement of mortgage loans. We...

  • Customer Success Manager

    hace 4 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Customer Success Advisor Intermediate- Overview- We partner with our customers to ensure they are maximizing value from their Blue Yonder products.You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry.You will be building long-term...

  • Customer Success

    hace 8 horas

    Monterrey, México Bond A tiempo completo

    **Bond** es una empresa que conecta oportunidades con talento joven, estamos buscando a un **Customer Success **para una de nuestras empresas aliadas, **Nufi.** **RESPONSABILIDADES** - OnBoarding de los clientes y orientarlos a través del funcionamiento de nuestra plataforma para que los clientes puedan sacar el mayor valor de nuestra solución. - Analizar...

  • Customer Success Manager

    hace 3 semanas

    Monterrey, Nuevo León, México Ecaresoft Inc. A tiempo completo

    We're looking for a Customer Success ManagerIf you consider yourself a hustler and want to work on some of the most exciting digital health projects, this is the job for youWe are an interdisciplinary team looking for someone with the right combination of initiative, organization skills and business knowledge to lead our customer success team.We are looking...

  • Jr Customer Success Manager

    hace 2 semanas

    Monterrey, Nuevo León, México Sutherland A tiempo completo

    We are seeking a motivated and passionate person to join us as a Jr **Customer Success Manager.** We are a group of driven and hard-working individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you**Jr Customer Success Manager in this role get to**:- Develop...

  • Customer Success Account Manager

    hace 3 semanas

    Monterrey, México Microsoft A tiempo completo

    The Customer Success Account Manager builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding...

  • Customer Success Account Manager

    hace 4 días

    Monterrey, Nuevo León, México Microsoft A tiempo completo

    Builds and executes shared plans with customers.Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.Enable customers to use their benefits effectively.Provides direction for other members of the Account Team to develop a deep understanding of their customer's business and...

  • Innovative Customer Success Manager

    hace 7 días

    Monterrey, Nuevo León, México Pani Energy Inc A tiempo completo

    About Pani Energy IncPani Energy Inc is a cutting-edge company that combines innovation with a passion for the environment. Our team of experts has developed a web-based platform that enables water treatment facility operators to optimize their operations, reducing energy consumption and waste. As a key player in the 2025 Global Cleantech 100 list, we're...

  • Customer Success Account Manager

    hace 3 semanas

    Monterrey, Nuevo León, México Microsoft A tiempo completo

    The Customer Success Account Manager builds and executes shared plans with customers.Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.Enable customers to use their benefits effectively.Provides direction for other members of the Account Team to develop a deep understanding of...

  • Customer Success Manager

    hace 2 semanas

    Monterrey, Nuevo León, México Turnitin A tiempo completo

    Customer Success Manager: Manages a portfolio of customers in the region, handling contract renewals, escalations, and account growth. Builds strong relationships with decision-makers to scale accounts. Ensures customers get the most value from solutions, retaining them and growing usage and adoption. Responsibilities: Manages a portfolio of...

  • Customer Success Expert

    hace 3 días

    Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    **Job Description:**We are seeking a skilled Customer Success Expert to join our team at Worldwide Express. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Support the Customer Success Manager and Enterprise Account Director(s) in executing daily...

  • Customer Success Manager

    hace 3 semanas

    Monterrey, México Wiser Solutions A tiempo completo

    Company Description Unique opportunity to jump into the business side of a fast-growing global commerce execution leader and make a meaningful impact on one of the core drivers of our success. If you are driven by your concern for others, are analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth...

  • Customer Success Manager

    hace 3 semanas

    Monterrey, México Wiser Solutions A tiempo completo

    Company Description Unique opportunity to jump into the business side of a fast-growing global commerce execution leader and make a meaningful impact on one of the core drivers of our success. If you are driven by your concern for others, are analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth...

  • Customer Success Professional

    hace 3 días

    Monterrey, Nuevo León, México Turnitin, LLC. A tiempo completo

    At Turnitin, LLC, we are dedicated to ensuring the integrity of global education and improving learning outcomes. As a Customer Success Manager, you will play a critical role in achieving this mission by building strong relationships with our clients and helping them get the most value from our products.The ideal candidate will have 3+ years of related work...

  • Customer Success Specialist

    hace 4 semanas

    Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    Posted Tuesday, February 11, 2025 at 7:00 AMPURPOSEThe Customer Success Specialist will provide multi-level, operational account execution for GlobalTranz customers to maximize the company value creation and profitability opportunities.The Customer Success Specialist will have a strong customer-focus, attention to detail, and the ability to collaborate...

  • Senior Customer Success Manager

    hace 2 semanas

    Monterrey, México BlueConic A tiempo completo

    Full-time, Remote (Mexico City or Monterrey) - Hurry up! We’ve got a dream to build!_ BlueConic is an international, high-growth SaaS company in the martech space. Built and supported by teams across the United States and around the globe, our industry-first customer data operating system empowers marketing and growth doers with an unmatched range of...

  • Customer Success Specialist

    hace 3 días

    Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    Posted Tuesday, February 11, 2025 at 7:00 AMPURPOSEThe Customer Success Specialist will provide multi-level, operational account execution for GlobalTranz customers to maximize the company value creation and profitability opportunities. The Customer Success Specialist will have a strong customer-focus, attention to detail, and the ability to collaborate...

  • Customer Success Account Manager

    hace 8 horas

    Monterrey, México Microsoft A tiempo completo

    Builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and...

  • Customer Success Manager

    hace 3 días

    Monterrey, Nuevo León, México Turnitin, LLC. A tiempo completo

    Customer Success Manager (Mexico Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic...

  • Senior Customer Success Manager

    hace 2 semanas

    Monterrey, Nuevo León, México Blueconic A tiempo completo

    Full-time, Remote (Mexico City or Monterrey)- Hurry upWe've got a dream to build_BlueConic is an international, high-growth SaaS company in the martech space.Built and supported by teams across the United States and around the globe, our industry-first customer data operating system empowers marketing and growth doers with an unmatched range of capabilities...