Junior Customer Sucess Engineer

hace 5 meses


Desde casa, México CODIGOMX A tiempo completo

Jr. Customer Success Engineer

Years of Experience: 1+ years

Required Technologies: nodejs, golang, - Javascript, API, SQL,, SQL Server, Github

Required Languages: English - Advanced

Position Type: Full Time

Timezone: America/Los_Angeles

Industries: Computer and technology

Description:
Bringing your product development and revenue teams together, as one. Across organizations, teams work on either product or customer.

Our mission is to bridge the gap between your people dedicated to product and your people dedicated to customers — enhancing productivity and creating a company-wide culture of product and customer centricity. This modern approach to Customer Relationship Management (CRM), called OneCRM, leverages the power of AI, Analytics and Design, and eliminates fragmented processes, and streamlines real-time collaboration across departments. At the core lies a knowledge graph that interconnects data across all of your departments: Support, Sales, Engineering, Product, and Customer Success. With your knowledge graph, our vector database, and the power of LLMs and Analytics, connects everyone together to prioritize what’s really needed from your customer.

With the Support App, you can create a GPT chatbot in less than 5 minutes and adopt an AI Powered modern ticketing engine easily adaptable with your product teams. Through the Build App, bring customer voice to your software development through an efficient system of record for issue tracking, sprints, and product enhancements. Whether a user of one app or multiple, your team can easily sync our app bidirectionally to coexist with your current systems (Jira, Zendesk, Github, Slack, you name it).

Build AI copilots into your customer support and align your product development teams towards real customer relationships today.

**Job Description**:
We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible. Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform. Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done. Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers.

You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics. Objectives of this role will include:

- Create and implement customer onboarding / trial plans to accelerate product adoption and meeting use-case based success criteria.
- Integrate DevRev with customers’ existing tech stack, including scripting, debugging and troubleshooting.
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including Engineering, Product, Customer Success & Support, Revenue, Marketing, etc.
- Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements.
- Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making.
- Close work with AI and generative technologies
- Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories
- BA/BS/BE, or equivalent educational or professional experience
- 1 year in post-sales Systems Engineering, Technical Customer Service/Support, Development, Technical Account Mgmt, or other related experience
- Hands-on coding / development experience using APIs, Webhooks, SQL, Github, etc.
- Outstanding communication (written and verbal)
- Comfort operating in a fast-paced, high-demand, global environment.
- Result oriented workstyle, ability to get things done and a learning mindset.
- An endless passion for challenging work that requires high energy, full engagement and a self-founded need for high-performance

Culture The foundation is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

Tipo de puesto: Tiempo completo

Salario



  • Desde casa, México Luxoft A tiempo completo

    **Project** Description**: One of the world's largest providers of products and services to the energy industry has a need to develop and support cloud-based enterprise information system in Oil & Gas domain. Our project is stable, long-term and constantly adopts new technologies. Work supposes close cooperation with Customer team located in Houston and...

  • Junior Data Analyst

    hace 2 meses


    Desde casa, México Tele-Help LLC A tiempo completo

    **Junior Data Analyst (Scala)** **Excellent English** **15,000.00 to 20,000.00 Mexican Pesos a Month** **Key Responsibilities**: - Analyze raw data from various sources and manipulate it to match our standard database format. - Work on data normalization, taking input from diverse data formats and converting them into a unified structure. - Develop and...


  • Desde casa, México JumpCloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...


  • Desde casa, México JumpCloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...


  • Desde casa, México Fluent Trade Technologies A tiempo completo

    **Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets. Fluent is a market leader with a significant tier 1 & 2 client base in the financial world, We are growing and inviting you to join our Filipino team as **Application Support Engineer (Linux /** **FinTech/Trading) **Position...


  • Desde casa, México Definity First A tiempo completo

    We're looking for a **Software Development Engineer in Test **with great understanding and professional experience with web technologies and automation testing. This position is to work remotely. **Skills** - Minimum of 3 years of experience, preferably in either a Software Development Engineer or (SDET) Software Development Engineer in Test role. - Must...

  • Data Engineer

    hace 5 meses


    Desde casa, México Technocore360 A tiempo completo

    **Title**: Data Engineer **Location**: mexico Remote **Duration**: Long Term Contract **Description**: - Work with business and product partners to understand their objectives and implement solutions to support their goals. - Build traveller data products that form the foundation of personalization efforts at EG across user acquisition, marketing...


  • Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customers to resolve technical problems (both software & hardware) - Build quality relationships with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly...


  • Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customers to resolve technical problems (both software & hardware). - Build quality relationships with customers and managers. - Provide in-house technical support to sales staff. - Leading the design of the program for the customer. - Constantly...


  • Desde casa, México Valce Talent Solutions A tiempo completo

    **Requirements**: - L1 and L2 technical support - Assist and support customers with web integrations. - PHP, HTML, and CSS troubleshooting. - Diagnose and troubleshoot problems of e-commerce platforms. - Make recommendations for improvement and innovation. - Analyze system specifications and translate system requirements to manageable and measurable...


  • Desde casa, México Triangle Homes and Rehab, Inc A tiempo completo

    We are one of the top Real Estate Investment Firms located in Raleigh, NC and we are looking for a Junior Acquisition/Follow Up Specialist (Sales Associate) to join our team. The team is growing at a fast pace and this person will be groomed to take over the purchasing side of the business that supports and sustains this team. **Position**: This is a phone...


  • Desde casa, México YaabTek A tiempo completo

    YaabTek esta buscando talento como Senior Software Test Engineer. **Requisitos**: - Titulo universitario en Sistemas Computacionales o carrera afin. - Mas de 5 anos de experiência en pruebas con dispositivos moviles. Android IOS y pruebas web. 2 anos de experiência con un rol de lider de un equipo de pruebas. - Ingles fluido hablado y escriot. - Buena...


  • Desde casa, México We Work Remotely A tiempo completo

    **Company Overview**: We are partnering with a large e-commerce client, seeking a talented and experienced Senior Front-end Engineer. This role is crucial for guiding a development team and setting up best practices for implementing new product features. **Role Overview**: We are looking for a Senior Front-end Engineer with strong leadership and mentorship...

  • Maintenance Engineer

    hace 5 meses


    Desde casa, México Gold Media Tech A tiempo completo

    As a Maintenance Engineer, your primary responsibility will be to maintain and improve our technical infrastructure, ensuring it operates efficiently and effectively for our lending solutions. This role requires a deep understanding of engineering principles and a commitment to preventative maintenance and quick problem resolution. Working closely with the...

  • Full Stack Engineer

    hace 5 meses


    Desde casa, México Definity First A tiempo completo

    We're looking for a **Full Stack Engineer** with great understanding and professional experience with web technologies, join our team in **Monterrey, Nuevo Leon, México **working** REMOTE.** **Skills** - Angular - C# - MongoDB - NodeJS - GitHub - ** Intermediate** English** **Main Activities** - Building and maintaining efficient, reusable, and reliable...


  • Desde casa, México Absolute Software A tiempo completo

    As a Customer Success Agent at Absolute, you are front and center with our customers, helping them achieve their goals and ensuring value driven engagements. You are highly organized with excellent interpersonal skills, a passion for technology and a strong customer focused approach. Building strong customer relationships, you regularly engage with...


  • Desde casa, México Consultoria Aguilar A tiempo completo

    Cloud Operations Engineer / Site Reliability Engineer (SRE) Job Description: Cloud Operations Engineer / Site Reliability Engineer (SRE) About the Company: Datascore.ai, through its EngageIQ platform, specializes in enhancing lead generation and engagement. The company leverages advanced data science and AI to score and enrich leads, optimizing outreach...

  • SQL Trainee

    hace 5 meses


    Desde casa, México CODIGOMX A tiempo completo

    Junior SQL Engineer / Job Description - Remote position - 20 hours max/week ( Part time position) - Senior university student best - Potential to transition to full time position with time/success - B2 English is fine Tipo de puesto: Medio tiempo Sueldo: $8,000.00 - $13,000.00 al mes Horas previstas: 20 por semana Horario: - Lunes a viernes Lugar de...

  • Maintenance Engineer

    hace 5 meses


    Desde casa, México AltScore A tiempo completo

    **What we’re looking for**: As a Maintenance Engineer at AltScore, your primary responsibility will be to maintain and improve our technical infrastructure, ensuring it operates efficiently and effectively for our lending solutions. This role requires a deep understanding of engineering principles and a commitment to preventative maintenance and quick...

  • Jr QA Engineer

    hace 5 meses


    Desde casa, México Qualifinds A tiempo completo

    Como Junior QA Engineer se encargará de asegurarse de que las características/funcionalidades de las plataformas en desarrollo o implementadas cumplan con las expectativas de un usuario se pueda encontrar dentro de diversos escenarios. Realizar reporte de inconsistencias/Bugs dentro de sistemas vía testeo automatizado y/o manual y conocer lógica de...