Tier 1 Customer Support Engineer, Windows

hace 3 semanas

Desde casa, México JumpCloud A tiempo completo

**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.**

**About JumpCloud**

JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

**About the Role**:
As a Technical Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer

**Responsibilties**:

- Manage a queue of support tickets for high priority and complex technical issues
- Reproduce issues in-house and respond to customers in a timely manner.
- Collaborate with peers, escalation points, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.
- Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date
- Maintain a technical understanding of the entire JumpCloud Platform
- Collaborate with Account Manager and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product
- Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team
- Collaborate with peers on projects aimed at improving the customer and support engineer experiences
- On-call rotation required. Duties include monitoring of status updates and external customer responses to incoming cases during outage.

**Requirements**:

- Minimum of 1 year of experience in a technical, customer-facing position, preferably in a SaaS environment
- Minimum of 1 year of experience working with mission critical customer issues and customer and technical escalations
- Excellent interpersonal communication
- In-depth knowledge of the Windows platform - Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience
- Understanding of the Active Directory platform - Domain Forests, GPOs, Azure Active Directory (AAD), User/Group Management.
- Strong oral and written communication skills
- Experience with configuring & troubleshooting Single Sign-on (SAML+ SCIM)
- Understanding of user onboarding and offboarding practices.
- Understanding of Information security best practices
- Passion for learning new technologies
- Enthusiasm for collaborative working
- Ability to thrive in a rapidly changing environment

**Preferred Experience**:

- Providing live chat to technical customers & technology stakeholders
- Non-Windows Directory Services (G Suite, AWS, LDAP)
- Networking & Authentication (RADIUS)
- REST APIs
- Scripting(Powershell, CMD, BASH)
- Full-time remote working and self-motivated productivity.
- Using macOS hardware as your primary work-deviced

**Available shifts for this opportunity**:

- Schedule: Monday - Friday, Hours: 9:00AM - 18:00 US MT (UTC-6)
- Schedule: Tuesday - Saturday, Hours: 8:00AM - 17:00 US MT (UTC-6)
- Schedule: Sunday - Thursday, Hours: 10:00 - 19:00 US MT (UTC-6)

LI-OS1

**Where you’ll be working/Location**:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

**You must be located in and authorized to work in the country noted in the job description to be considered for this role.**

Please note: There is an expectation that our _engineers_ participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

**Language**:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

**Why JumpCloud?**

If you thrive working in a fast, SaaS-based environment and you are passionate about solving chal

  • Tier 2 Customer Support Engineer

    hace 3 semanas

    Desde casa, México JumpCloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...

  • Tier 2 Customer Support Engineer

    hace 4 semanas

    Desde casa, México JumpCloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...

  • Tier 1 Support Engineer

    hace 2 semanas

    Desde casa, México Definity First A tiempo completo

    We are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...

  • Tier 2 Customer Support Engineer

    hace 1 semana

    Desde casa, México JumpCloud A tiempo completo

    All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud helps IT teams and Managed Service Providers (MSPs) Make Work Happen by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than...

  • Technical Support Engineer

    hace 3 semanas

    Desde casa, México Base A tiempo completo

    Base is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...

  • Customer Service Representative

    hace 2 semanas

    Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...

  • Application Support Engineer

    hace 4 semanas

    Desde casa, México Fluent Trade Technologies A tiempo completo

    **Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets. Fluent is a market leader with a significant tier 1 & 2 client base in the financial world, We are growing and inviting you to join our Filipino team as **Application Support Engineer (Linux /** **FinTech/Trading) **Position...

  • Customer Service

    hace 3 semanas

    Desde casa, México Intugo A tiempo completo

    **International company looking for talent to join our team!** Appointment setting and follow up for a Health Center that provides comprehensive primary and specialty health care and patient support services through a network of Centers. Inbound and outbound calls for a pediatric dental network in the USA, handling patient appointments scheduling (IB) and...

  • Support Engineer

    hace 3 semanas

    Desde casa, México Howdy A tiempo completo

    **Join Howdy to discover a new way of working remotely** At Howdy, we connect top Latin American talent with leading US companies. Unlike other online marketplaces and job platforms, we're a community that cares about people. Our whole ethos is people-first. **What's so different about us?** - **We're driven by your well-being: We prioritize your growth...

  • Cloud Support Engineer

    hace 3 semanas

    Desde casa, México Puresoftware Limied A tiempo completo

    **Base Location: Mexico (All location) - Remote** **Experience Required: 1+ Years** **Interview Round: 3** **Role**: We are looking for Cloud Technical Engineer(s) to join our OCI tech support group, who are customer focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales...

  • Tech Support

    hace 2 semanas

    Desde casa, México Intugo A tiempo completo

    **International company looking for talent to join our team!** The Technical Support Specialist plays a critical role in providing specialized technical assistance to electric vehicle owners. This role involves responding to queries, resolving issues and providing guidance on usage, charging and other technical aspects related to electric vehicles. **Main...

  • Application Support Engineer

    hace 3 semanas

    Desde casa, México Xideral A tiempo completo

    Empresa lider en TI anda en busca de un Application Support Engineer **Requisitos**: - **Ingles avanzado indispensables - no negociable.**: - **Mas de 5 años de experiência en el puesto.**: - PowerShell (soporte para aplicaciones desplegadas por el banco) - Splunk - C# - Automation experience - Dynatrace (nth) - AWS Architect - Azure - Sólidos los...

  • D365 Support Engineer

    hace 2 semanas

    Desde casa, México Sonata Software A tiempo completo

    **Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...

  • Customer Support Engineer

    hace 2 meses

    Desde casa, México Valce Talent Solutions A tiempo completo

    **Requirements**: - L1 and L2 technical support - Assist and support customers with web integrations. - PHP, HTML, and CSS troubleshooting. - Diagnose and troubleshoot problems of e-commerce platforms. - Make recommendations for improvement and innovation. - Analyze system specifications and translate system requirements to manageable and measurable...

  • D365 Support

    hace 2 semanas

    Desde casa, México Sonata Software A tiempo completo

    **Job Title** : Microsoft Dynamics Product Support Engineer **Location**:Remote within Mexico As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage...

  • Lab Support Principal Engineer

    hace 3 semanas

    Desde casa, México Dell Technologies A tiempo completo

    Lab Support Principal Engineer Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining...

  • Support Engineer

    hace 3 semanas

    Desde casa, México BetMéxico A tiempo completo

    ¿Buscas una nueva experiência profesional?... ¡Tenemos una excelente oportunidad para ti! Somos una empresa de Tecnología en constante crecimiento, comprometida con el desarrollo humano y trabajo en equipo para brindar sistemas de calidad para nuestros clientes; buscamos una persona con habilidades y experiência como **Support Engineer**, para que...

  • Customer Support Onboarding Consultant

    hace 2 semanas

    Desde casa, México Epos Now A tiempo completo

    **Job Type**: Full-time Perm **Shift**: Mon - Fri | 9am - 6pm - some weekends **About the company**: Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support...

  • Support Engineer

    hace 2 semanas

    Desde casa, México Solutions Htech A tiempo completo

    ¿Buscas una nueva experiência profesional? ¡Tenemos una excelente oportunidad para ti! Somos una empresa de Tecnología en constante crecimiento, comprometida con el desarrollo humano y trabajo en equipo para brindar sistemas de calidad para nuestros clientes, buscamos una persona con habilidades y experiência como Ingeniero de Soporte / Support...

  • Customer Support Representative

    hace 2 meses

    Desde casa, México Touch Support Inc. A tiempo completo

    **REQUIREMENTS**: - Excellent communication skills in the English - The minimum required education: High School - Passion for working with people and helping them to get their stuff to work - Strong interest in developing a career in the IT field - Readiness to learn at a fast pace - Solution-oriented mindset and passion for resolving problems - Readiness...