Enterprise Account Engineer
hace 3 semanas
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
- **THIS OPPORTUNITY IS IN GUADALAJARA, MEXICO_
Demonstrate your fervor for problem-solving, embracing new technologies, and fostering knowledge-sharing We are seeking individuals who thrive under pressure, adeptly unravel the most intricate difficulties, and continuously seek avenues for enhancing operational efficiency.
What Actions Will You Take?- Guide our customers through their multi-cloud transformation journey, adeptly resolving intricate technical issues and facilitating the realization of F5 Application Services' full benefits across diverse cloud environments.- Serve as a reliable advisor, offering insightful analyses and effective solutions to both internal and external stakeholders, addressing challenges encountered by our customers with our products.- Take charge of multiple technology challenges, prioritizing them based on customer and business requirements.- Address customer issues comprehensively, while also contributing to knowledge-building efforts for the benefit of customers, colleagues, and product development teams.- Collaborate with peers to tackle technical issues, employing innovative approaches to reproduce and resolve problems in lab environments, even those deemed unsolvable.- Efficiently manage case escalations to Tier 3 resources while ensuring continuous communication with customers.
Knowledge, Skills and Abilities- Dedication to ensuring overall customer satisfaction and consistently delivering exceptional customer experiences.- Proficiency in guiding the resolution of customers' intricate technical issues independently, exhibiting strong problem-solving skills.- Embracing curiosity and a growth mindset, especially towards our latest products and technologies, fostering continuous learning about our offerings and related technologies influencing customer interactions.- Collaboration within a close-knit, seasoned global team committed to achieving positive customer outcomes, fostering mutual growth through cross-team cooperation and taking ownership of issue resolution from inception to documentation for broader utilization.- Exceptional interpersonal and communication abilities, both verbal and written, enabling effective conveyance of deeply technical concepts to customers, colleagues, and non-technical stakeholders in an influential and understandable manner.- Expertise in navigating complex technical and political scenarios with enterprise customers, demonstrating adeptness in conflict resolution.- Possession of strong analytical thinking skills coupled with meticulous attention to detail.- Proficiency in effectively communicating technical information to customers across various skill- Capable of proficiently communicating with management regarding special projects, providing comprehensive project updates and information as required.
How do you qualify?- Possess a Bachelor of Science degree in Computer Science or a related field or demonstrate equivalent professional experience.- Offer at least 8 years of pertinent work experience.
Extensive practical experience in the following areas:
- Demonstrated expertise in troubleshooting and resolving issues in Linux/UNIX systems, including proficient utilization of tools like strace.- Proficiency in navigating and utilizing command-line interfaces in Unix-like environments.- Proficient in scripting and automation, with proficiency in languages such as Python, Shell scripting, and Ansible.- Familiarity with containerization platforms like Docker and Kubernetes.- Knowledgeable in cloud platforms and infrastructure, including AWS, Azure, GCE, and Terraform.- Competent in troubleshooting APIs, with a good understanding of JSON and YAML formats.- Proficient in Shell environments, particularly Bash.- Understanding of TCP/IP networking protocols.- Knowledgeable in HTTP, SSL/TLS protocols, and REST APIs.- Comfortable working with various layers of abstraction in virtualization, encapsulation, and clustered computing environments.- Familiarity with a broad range of networking concepts and topics.- Proficiency in English reading, writing, and speaking is essential, encompassing fluency in technical concepts and terminology. Proficiency in multiple languages is advantageous.
Additional skills, talents, and attributes of importance:
- Familiarity with proxy servers, such as NGINX.- Proficiency in database management, including PostgreSQL, MongoDB, and similar platforms.- Possession of KCS Practices certification is advantageous.- Certification in any of the following F5 products (LTM, GTM, ASM, APM), coupled with knowledge of other F5 technologies, is desirable.- Strong aptitude in customer communication and advocacy.- Demonstrated competencies in LAN/WAN operations, network protocols, UNIX/Linux Operating Systems, and
-
Lead Enterprise Account Manager
hace 1 mes
Guadalajara, Jalisco, México Envato A tiempo completoWe prioritize diversity and inclusivity at Envato. Studies reveal that candidates from various backgrounds tend to apply for positions only if they meet all criteria. We focus on hiring based on experience and passion. If you're interested in applying and require reasonable adjustments, please inform us. Also, feel free to share your preferred pronouns at...
-
Lead Enterprise Account Manager
hace 1 semana
Guadalajara, Jalisco, México Envato A tiempo completoWe prioritize diversity and inclusivity at Envato. Studies reveal that candidates from various backgrounds tend to apply for positions only if they meet all criteria. We focus on hiring based on experience and passion. If you're interested in applying and require reasonable adjustments, please inform us. Also, feel free to share your preferred pronouns at...
-
Lead Enterprise Account Manager
hace 4 semanas
Guadalajara, Jalisco, México Envato A tiempo completoWe prioritize diversity and inclusivity at Envato. Studies reveal that candidates from various backgrounds tend to apply for positions only if they meet all criteria. We focus on hiring based on experience and passion. If you're interested in applying and require reasonable adjustments, please inform us. Also, feel free to share your preferred pronouns at...
-
Lead Enterprise Account Manager
hace 3 semanas
Guadalajara, México Envato A tiempo completoWe value inclusivity and diversity at Envato. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on experience and passion, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let...
-
Lead Enterprise Account Manager
hace 4 semanas
Guadalajara, México Envato A tiempo completoWe value inclusivity and diversity at Envato. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on experience and passion, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let...
-
Enterprise Account Executive
hace 4 semanas
Guadalajara, México TeamViewer A tiempo completoCompany Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. The drive to keep on pushing boundaries is part of...
-
Enterprise Account Executive
hace 2 semanas
Guadalajara, México TeamViewer A tiempo completoCompany Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. The drive to keep on pushing boundaries is part of...
-
Account Delivery Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost commitments are met. You will work with business partners to enable of a customer centric Account Service...
-
Account Delivery Management
hace 2 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery...
-
Account Delivery Management
hace 3 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery...
-
Account Delivery Management
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost...
-
Account Delivery Management
hace 1 semana
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoAccount Delivery ManagementAccount Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost commitments are met. You will work with business partners to enable of a customer centric Account Service...
-
Account Support Management
hace 1 semana
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Aruba Inside Channel Account Manager
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAruba Inside Channel Account Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business...
-
Account Support Management
hace 3 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 2 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 2 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 3 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability....
-
Account Support Management
hace 3 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 1 semana
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Job Description**: This role has been designated as ‘Hybrid’, which means you will work both in and outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope...
