Senior Associate, HR Shared Service

hace 1 semana

Naucalpan, México Ford Motor Company A tiempo completo

**Education**:

- Bachelor’s Degree or Master’s Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.

**Experience**:

- Minimum 1 year of work experience with a Master’s degree or 2 years of work experience with a Bachelor’s degree, preferably in Human Resources, or a related field.

Licenses and Certifications:

- Certified Human Resource Professional (CHRP) (preferred)
- SHRM Certified Professional (preferred)

Work Requirements:

- Involves occasional (defined as one-third or less of the time) lifting of no more than 10 pounds at a time. Work is performed primarily in a seated position and entails no significant stooping, standing, climbing, walking, etc. Many sedentary jobs require good use of the hands and fingers for repetitive hand-finger actions. Working conditions occur within low to moderate noise levels related to the use of standard office or classroom equipment.
- Manage incoming calls and service request tickets and respond to employee or people leader inquiries. Prepares the administrative documents and supports the resolution of processing HR service center requests, such as organization changes, information on HR policies, programs and initiatives, compensation changes, leave requests, and other data updates, with diligence and consistency in a timely manner in compliance with relevant laws, regulations, and company policies. Guides employees to the appropriate teaM/Function to ensure the resolution of their queries.
- Performs department-specific administrative duties, including employee data management, onboarding/offboarding, payroll processing, HR policy, and procedure communication, employee relations support, etc., and preparing collateral materials as per established practices, procedures, processes, and timelines.
- Supports in monitoring KPIs such as first contact resolution rate, average response time, employee satisfaction score, accuracy of employee data, and onboarding time to ensure efficient and effective experiences and assists with the development of templates for internal reporting on key HR drivers and leading indicators to senior HR Shared Service stakeholders.
- Interprets defined company policies and practices to complete administrative tasks involved in the daily implementation of HR processes and workflows, including employee inquiries, benefits administration, onboarding, offboarding, compliance, and employee data management. Provides dedicated support to multiple client HR managers with a specific focus on HR transactions, data maintenance, reporting, onboarding, etc.
- Assists in the delivery of special projects for HR-related programs and initiatives including benchmarking of compensation practices and standards, executing employee engagement surveys, researching emerging HR technology solutions, implementing a new HR KPI dashboard, etc. by liaising with external consultants and other HR functions, conducting research into relevant issues, gathering information on industry-wide practices and standards, scheduling and planning project activities, and preparing deliverables.
- Assists in the preparation of HR-specific communications related to services offered by the HR Shared Service function as per established processes. This contributes to achieving the organizational objective of delivering efficient and effective HR services.
- Supports in areas such as HRIS, compensation, benefits, and staffing processes. Contributes to delivering exemplary customer service and support to new hires and hiring managers during onboarding, internal movements, and external labor processes. Provides orientation and briefing to staff members, establishes a mechanism for easy access to required human resource rules, and regulations, and ensures that all staff members are sufficiently informed and briefed on human resources issues, services, and materials.
- Assists in regularly updating existing HR Shared Service policies related to employee inquiries, benefits administration, onboarding, offboarding, compliance, and employee data management, among others, to ensure compliance and consistency with relevant laws and company-wide policies. This ensures that HR operations align with legal requirements and organizational standards.
- Maintains accurate and confidential records and data related to HR Shared Service including employee personal details, compensation, benefits enrollment, performance evaluations, and leave records to ensure compliance with relevant federal, state, and local laws, regulatory guidelines, and company policies. Coordinates data integrity and information transfer with external payroll suppliers.

  • Associate, HR Shared Service

    hace 22 horas

    Naucalpan, México Ford Motor Company A tiempo completo

    Previous experience in customer service roles, preferably in environments related to human resources. Advanced level of English, both oral and written, with the ability to communicate effectively in a professional setting. Excellent communication skills and a customer-focused approach. Ability to multitask and prioritize effectively in a fast-paced work...

  • Associate, HR Shared Service

    hace 22 horas

    Naucalpan, México Ford de México A tiempo completo

    Mexico **BE THE FIRST TO APPLY** *** RESPONSIBILITIES Answer calls and messages regarding specific inquiries about company policies and HR-related topics. Provide clear and accurate information, ensuring effective and professional communication. Manage and document all customer interactions promptly and accurately. Identify and escalate complex...

  • Associate, HR Country Mgt

    hace 3 semanas

    Naucalpan, México AT&T A tiempo completo

    At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest...

  • Senior SuccessFactors LMS Consultant

    Encontrado en: beBee jobs MX - hace 2 semanas

    Naucalpan Edo. de México HR PATH A tiempo completo

    HR PATHHR Path is global player in HR Consulting. We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process. Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer's HR strategy. Advise to Run HR...

  • Senior SuccessFactors LMS Consultant

    Encontrado en: beBee S MX - hace 4 semanas

    Naucalpan Edo. de México HR PATH A tiempo completo

    HR PATH HR Path is global player in HR Consulting.   We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process.  Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer’s HR...

  • Senior SuccessFactors LMS Consultant

    Encontrado en: beBee S MX - hace 3 semanas

    Naucalpan Edo. de México HR PATH A tiempo completo

    HR PATH HR Path is global player in HR Consulting.   We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process.  Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer’s HR...

  • SuccessFactors Employee Central Consultant

    Encontrado en: beBee jobs MX - hace 2 semanas

    Naucalpan Edo. de México HR PATH A tiempo completo

    HR PATH GROUPThe HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.Advise to Run HR...

  • SuccessFactors Employee Central Consultant

    Encontrado en: beBee S MX - hace 3 semanas

    Naucalpan Edo. de México HR PATH A tiempo completo

    HR PATH GROUP   The HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR...

  • Customer Service Executive

    hace 3 días

    Naucalpan, México Hach A tiempo completo

    Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more...

  • ICFR Specialist

    Encontrado en: Talent MX C2 - hace 3 semanas

    Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich Capability Center is currently hiring a: ICFR Specialist (SOX) The purpose of the role is to provide independent and objective assessment of the design and operating effectiveness ICFR (Internal Control over Financial Reporting - SOX), CECS (Control over Economic Capital and Solvency - Solvency II) and ICIF (Compliance, UW, LBM, etc). The...

  • Senior Software Engineer

    hace 1 semana

    NAUCALPAN, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software EngineerDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and...

  • Senior Software Engineer, Fullstack

    Encontrado en: Whatjobs MX C2 - hace 16 horas

    Naucalpan, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer, Fullstack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...

  • E-commerce Operations Associate

    hace 4 días

    Naucalpan, México Maxima Apparel A tiempo completo

    $18,000.00 mo/MXN GROSS **CV/RESUME IN ENGLISH MANDATORY** **COMPANY OVERVIEW** Maxima Apparel Corp is a leading streetwear / sportswear licensed apparel brand collective that designs, sources, markets and sells high quality products in multiple segments with a primary focus in men’s and women’s licensed apparel, outerwear, and headwear. The company...

  • Gerente Senior, Ingeniero(a) de Software

    Encontrado en: Whatjobs MX C2 - hace 7 días

    Naucalpan, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Manager, Software Engineering - Full Stack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big...

  • Senior Engineer Software Product Security

    hace 4 días

    Naucalpan, México Ford Motor Company A tiempo completo

    Ford Motor Company’s I-ERP program is seeking Senior SAP Security Architect/s, the resource will be instrumental in defining and driving Ford’s Security provisioning and access approach across the SAP landscape, the SAP based solution will enable global planning and harmonizing master data and security processes across regions while adding critical value...

  • Manhattan or Wms

    hace 4 días

    Naucalpan, México Azka IT Consulting A tiempo completo

    **Senior Associate Consultant WMS** Associate Consultant 102437BR **About Us** Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly...

  • Senior Software Development Engineer

    hace 4 días

    Naucalpan, México Inclusion Cloud A tiempo completo

    **About the job Senior Software Development Engineer with Reporting (SSRS)** **Summary of Duties & Responsibilities** **This is a client-facing role**, responsible for developing and architecting custom software solutions for a U.S. SaaS client that builds an ERP solution for AEC firms. Custom solutions can consist of but are not limited to integrations...

  • Senior Engineer Software Product Security

    hace 4 días

    Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** **BE THE FIRST TO APPLY** *** Ford Motor Company’s I-ERP program is seeking Senior SAP Security Architect/s, the resource will be instrumental in defining and driving Ford’s Security provisioning and access approach across the SAP landscape, the SAP based solution will enable global planning and harmonizing...

  • Senior Software Engineer, Full Stack

    hace 5 días

    NAUCALPAN DE JUÁREZ, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software Engineer, Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...

  • Senior Software Engineer

    hace 5 días

    NAUCALPAN DE JUÁREZ, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...