Customer Service Director

hace 2 semanas

Aguascalientes, México Capgemini A tiempo completo

**LOCATION: Aguascalientes**

**POSITION**:Customer Service Director**
- **Posted on**:26/02/2024**:

- **Experience level: Senior (8+years)**:

- **Contract type: Indeterminate**:

- **Location: Aguascalientes**:

- **Business unit: Business Services**:

- **Department: Supply Chain**

**Job Description - What will you do?**
- Responsible for the level of customer service.
- Responsible for ensuring the performance of the team and ensuring that they are trained.
- Process transactions and produce products in the following areas, as well as lead a team of 10-20 people.
- Support the team in training, guide the team in the process of planning and managing purchase orders.
- Optimizing customer-related processes such as delivery routes, ordering behavior (cost to serve optimization) by independently initiating and managing improvement measures and projects with customers and internal experts.
- Integrating new customers and channels into existing processes in close alignment with CD.
- Evaluating logistics efficiency and cost deriving from ordering behavior and initiating and executing improvement actions.
- Providing insights to the customer in terms of operational performance derived from data analytics and proposing new policies or policy reviews to the customer.
- Monitor operating metrics and overseeing that the day to day tasks within the operation is running efficiently with primary focus being on continuous improvement.
- Managing recalls (control/support for shipping communication)

**Technical skills, required knowledge and experience**:

- Experience interacting with high graded corporate stakeholders.
- Analytical skills.
- Proper communication skills.
- SAP proficiency.
- Advanced English proficiency

**What can YOU expect in a career with Capgemini?**

Working in a team environment, consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.

You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.

You will contribute to client satisfaction by providing timely and responsive value-added services and work products.

Capgemini offers a competitive compensation and benefits package.

Headquartered in Paris, France, Capgemini has a strong presence of consultants in Mexico distributed among Mexico City, Guadalajara and Aguascalientes.

**You will love this job because**:
Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.

Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Fun, Modesty and Team Spirit.

Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

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