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Customer Service Analyst
hace 7 meses
Eaton’s IS VEH VGNA division is currently seeking a Customer service analyst.
**What you’ll do**:
PRIMARY FUNCTION:
This position is primarily responsible for Demand Management, Client interface & Client satisfaction, Forecasting activities, interface with Sales and Customer Service in USA. The Order Management Specialist is expected to maintain knowledge of all the customers, Eaton policies and procedures as they relate to order processing and related finance duties.
ESSENTIAL FUNCTIONS:
Assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling. Manages Customer Portal.
2) Carries out activities, which develop and/or improve working relationships with Aguascalientes’s material planning and logistics customer contacts.
3) Coordinate activities related to shipment of product from Aguascalientes to the customer including the creation of a daily product “ship list” by customer location that is communicated to the shipping department.
4) Maintains inventory accuracy levels above 97% for efficient operation of the MRP system, and communicates routing schedules and revisions to the shipping and materials department.
5) Trained as a qualified backup for the Customer Service position to temporarily cover the main responsibilities of the position when the Customer Service is out of the plant.
6) Performs other duties and responsibilities as directed by the Materials Supervisor and Manager. Maintain the customer OTD targets controlling the deliveries thought the OEM Customers Portals and their specific requirements such as Q1, BIQs, MMOG, and others.
7) Maintain Oracle Part Master and Item Branch Part Master Review as a daily basis the OEM Customer Portals and assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling
Complete assigned EHS action items. Participate in safety coaching. Submit Kaizen Burst ideas to Improve Safety. Perform weekly safety checks. Lead department safety team. See attachment for more details
10) Uses qualitative and quantitative methods to predict short-term incoming demand for use as an input into the Sales, Inventory, & Operations Planning (SIOP) process.
11) Manages order modifications, obtains necessary price approvals, and generates PO and supporting documentation required for all orders.
12) Identifies and resolves order processing and systems related issues.
13) Ensures order backlog maintained to a minimum and maintain reports as to backlog status.
14) Review as a daily basis the OEM Customer Portals and assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling #LI-DG2
**Qualifications**:
SPECIALIZED KNOWLEDGE:
1) 3-5 years’ experience in production environment (OEM Markets required)
2) College degree in related field preferred.
3) One-year Materials related customer service experience preferred
4) Knowledge of materials planning systems such as MRP, PACS, customers’ systems, EDDL, Q1, BIQ
- 5) Command of providing exceptional Customer negotiation skills
6) Oracle experience preferred.
7) PC programs such as Microsoft Word (word processing) and Excel (spreadsheets) and PowerPoint (presentations).
8) Scheduling concepts and skills.
9) Solid understanding of process flows from supplier through internal consumption to delivery to external customers
10) English language required
11) Ability to adapt & change according to customer demand
**Skills**:
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
