Customer Service Rep
hace 2 semanas
General Responsibilities
• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
• Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage
• Reviews daily customer demand and validates deviations, also subject to specific customer needs
• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
• Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs
• Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
• Executes manual order entry process withing required timeline and accuracy
• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
• Identifies pull-in opportunities based on specific customer logistics / flexibility agreements
• Communicates customers first / last shipments from phase in / phase out material
• Organizes timely reviews and investigations of root cause for customer short-payments
• Approve / reject chargebacks and submits respective debit / credit memos, when applicable
• Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
• Collaborates with customers to determine shipping method
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
-
Customer Service Rep
hace 6 días
Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service Rep
hace 1 semana
Aguascalientes, Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer's main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service
hace 3 semanas
Aguascalientes, México Sensata Technologies A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service Representative
hace 4 semanas
Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service Representative
hace 3 días
Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Rep. Customer Service
hace 1 semana
Aguascalientes, Aguascalientes, México Donaldson A tiempo completoDonaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...
-
Rep. Customer Service
hace 3 semanas
Aguascalientes, México Donaldson A tiempo completoDonaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...
-
Rep. Customer Service
hace 1 semana
Aguascalientes, Aguascalientes, México Donaldson Company, Inc. A tiempo completoDonaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...
-
Customer Service Representative
hace 3 semanas
Aguascalientes, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...
-
Customer Service Manager
hace 3 semanas
Aguascalientes, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...
-
Customer Service Representative
hace 2 semanas
Aguascalientes, México Sensata Technologies A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service Representative
hace 1 semana
Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer's main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service Representative
hace 2 semanas
Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service Representative-1
hace 3 semanas
Aguascalientes, México Sensata Technologies A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service
hace 2 semanas
Aguascalientes, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Customer Service Representative
hace 1 semana
Aguascalientes, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Customer Service Representative
hace 3 semanas
Aguascalientes, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, from home to auto to financial to commercial. We continue to grow, and are looking for an inspired...
-
Customer Service Representative
hace 4 semanas
Aguascalientes, México Utah Property Solutions A tiempo completo**ENERGETIC AND OUTGOING CUSTOMER SERVICE** REPRESENTATIVE - **WORK FROM HOME POSITION! **_ Currently seeking a qualified individual to join our team as a Property Management - Customer Service Representative This team member works closely with the department manager to successfully execute all of the tasks related to our customer service department -...
-
Customer Service Analyst
hace 3 días
Aguascalientes, México Eaton A tiempo completoEaton’s IS VEH VGNA division is currently seeking a Customer service analyst. **What you’ll do**: PRIMARY FUNCTION: This position is primarily responsible for Demand Management, Client interface & Client satisfaction, Forecasting activities, interface with Sales and Customer Service in USA. The Order Management Specialist is expected to maintain...
-
Customer Service Analyst
hace 3 semanas
Aguascalientes, México Eaton A tiempo completoEaton’s IS VEH VGNA division is currently seeking a Customer Service Analyst. **What you’ll do**: **Primary Function** This position is primarily responsible for Demand Management, Client interface & Client satisfaction, Forecasting activities, interface with Sales and Customer Service in USA. The Order Management Specialist is expected to maintain...
