Advanced Support Technician

hace 2 semanas


Tlahuac, México Zemsania Global Group A tiempo completo

_ZEMSANIA consultoría Española con presencia en 8 países busca incorporar el siguiente perfil para laborar en nuestro equipo de trabajo._

**Descripción: Puesto Advanced Support Technician**

Misión Ofrecer un servicio de atención de máxima calidad para las tareas e incidencias reportadas por clientes y partners de la compañía, realizando la resolución si procede o gestionando su canalización interna hacia las áreas/equipos que corresponda, haciendo un seguimiento de su resolución.

Experiência profesional 2 años desempeñando funciones similares, preferentemente en el sector de e-learning, formación, consultoría o similar.

**Funciones**:

- Gestión de tareas complejas e incidencias.
- Interlocución con clientes.
- Análisis de tiempos y esfuerzos de ejecución de tareas
- Análisis de impacto y riesgo.

**Calidad y seguridad**:

- Conocer la política sistema de gestión integral (calidad/seguridad de la información). o Conocer las políticas de seguridad de la información de la empresa.
- Actuar conforme a los procedimientos del SGI que apliquen a su puesto de trabajo. o Participar en la propuesta de mejoras.
- Colaborar en la identificación y resolución de no conformidades cuando proceda y participar activamente en las acciones correctivas siempre que se requiera.
- Conocer los requisitos de seguridad del proceso en el que intervienen y aplicar los controles que se establezcan para garantizar la confidencialidad, integridad y disponibilidad de la información que gestionan.
- Realizar un uso adecuado de los activos que tengan asignados.
- Actuar según las directrices del sistema de gestión de seguridad de la información de la organización.
- Comunicar las incidencias de seguridad de las que sean conocedores.

**Cualidades profesionales**:

- Tener conocimientos técnicos mínimos de plataformas WEB, servidores de aplicaciones, servicios web, Lenguajes de desarrollo, Bases de datos y Lenguaje de acceso a base de datos.
- Conocimientos de APIS REST y SOAP Cualidades personales
- Orientación al cliente.
- Capacidad de organización y gestión.
- Autonomía.
- Capacidad de análisis de datos.
- Capacidad de comunicación.

Requerimientos adicionales:

- Inglés nível alto (C1 deseable, B2 mínimo indispensable).
- Conocimientos del sector e-learning.
- Conocimientos de las principales tecnologías en entornos de e-learning: LMS, LRS, storytelling, gamificación, etc.
- Experiência en soporte SaaS. Conocimientos de herramientas
- Herramienta de gestión de proyectos/incidencias, (Jira, etc.).
- Manejo de herramientas de ofimática (procesador de textos, hoja de cálculo, etc.).
- MS O365. Localización: MEXICO O USA

**Salary**: $40,000.00 - $45,000.00 per month



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