Service Desk Trilingüe
hace 1 mes
**Service Desk Trilingüe**
Responsable de actividades de Mesa de Servicio de TI, incluidas como atender llamadas, monitorear los tickets entrantes a la mesa de servicio global, resolverlos de forma remota dentro de las pautas establecidas y canalizar la asistencia de soporte de segundo nível cuando sea necesario.
**Requisitos**:
- Fluidez para escribir y hablar Español, Inglés y Alemán
- Licenciatura o Ingeniería concluida
- Experiência en atención al cliente
- Comprensión básica de los principios de TI y manejo de tickets
**Conocimientos**:
- Buenas habilidades de resolución de problemas en aplicaciones de oficina M365, Microsoft Windows, navegadores de Internet, PC, portátiles, redes básicas y directorio activo (Deseable)
- Comprensión básica del sistema de emisión de boletos, preferiblemente BMC
- Excelentes habilidades de comunicación
- Enfocado al cliente y orientado a resultados
**Prestaciones y Beneficios**:
- Contratación 100% en nómina
- Prestaciones de Ley y Superiores
- Sueldo de hasta $32,000 brutos
- Aguinaldo
- Prima vacacional
- Fondo de Ahorro
- Vales de despensa
- Bono a mitad de año
- Bono por cumplimiento de metas anual
Tipo de puesto: Tiempo completo
Salario: Hasta $32,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajar desde casa
Experiência:
- ServiceNow: 2 años (Obligatorio)
Idioma:
- Inglés Avanzado (Obligatorio)
- Health insurance
-
Service Desk Trilingue
hace 1 mes
Monterrey, México Azka IT Consulting A tiempo completoDescription AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...
-
Service Desk trilingue
hace 2 meses
Monterrey, México Azka IT Consulting A tiempo completoAZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an IT Service Desk Agent - Portuguese.Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to...
-
Service Desk
hace 3 días
Monterrey, México iKraft Solutions A tiempo completoWe are looking for a customer service oriented **Service Desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...
-
Bilingual Customer Service Representative
hace 3 días
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Service Desk Trilingue
hace 1 mes
Monterrey, México Atos A tiempo completo**Publication Date**: Mar 6, 2023 **Ref. No**: 472786 **Location**: Monterrey, Nuevo Len, MX, 66490 The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices...
-
Bilingual Customer Service Representative
hace 1 día
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Bilingual Customer Service Representative
hace 3 días
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Service Desk B2B
hace 4 días
Monterrey, México HRO A tiempo completoWe are looking for a customer service oriented **Service Desk B2B** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...
-
Service Desk Analyst
hace 4 semanas
Monterrey, México GM Financial A tiempo completoOverview: **Join our Team!** Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a **Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with...
-
Service Desk Analyst
hace 1 mes
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 19K MXN monthly depending on experience_ - Require: _Bilingual - Advanced English speaking/written skills_ Job Summary: About...
-
Service Desk Analyst
hace 1 mes
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst - Level 2 - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: 4:00AM to 1:00PM_ - Salary: 15K - 19K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to...
-
Service Desk Associate
hace 1 mes
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Associate - Work Location: Monterrey, N.L_ - Status: Full-time with Benefits_ - Shift: Available to work ALL SHIFTS_ - Hours per Week: 40-45 hours_ - Salary: 12K - 14K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider...
-
Service Desk
hace 7 horas
Monterrey, México iKraft Solutions A tiempo completo**Responsibilities** - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Properly...
-
Service Desk Team Leader
hace 2 semanas
Monterrey, México Optimas Solutions A tiempo completoDescription Service Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the...
-
IT Service Desk Agent
hace 1 mes
Monterrey, México Azka IT Consulting A tiempo completoDescription AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...
-
Service Desk Agent
hace 2 meses
Monterrey, México GM Financial A tiempo completoWhy GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...
-
Service Desk
hace 1 mes
Monterrey, México Fixity technologies A tiempo completo**Excellent proficiency in English, Spanish and Portuguese**: - Understand Business requirement and translate them into IT Deliverables. - Maintains ownership of Incidents/Requests, monitors open tickets and seeks resolution/completion. - Responsible for driving SLA for IS Support and handles escalations. - Train, develop and manage effectively the ongoing...
-
IT Service Desk Support Specialist
hace 4 días
Monterrey, México Polaris A tiempo completoJob Summary The IT Service Desk Support Specialist supports Polaris’s worldwide IT operations, providing first-line support to Polaris users with exceptional and professional customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to...
-
Service Desk Analyst
hace 1 día
Monterrey, México uptalent sa de cv A tiempo completo**Service Desk Analyst - Portuguese** Workplace: San Nicolás de los Garza, MTY **Requirements**: - Education: Lic. or Engineer. Technical Career or Baccalaureate - Able to maintain a fluent conversation in Portuguese and English level Intermediate-Advanced to Advanced Mandatory experience: - Minimum 3 years of experience in customer service or service...
-
Agente Service Desk
hace 4 semanas
Monterrey, México Xtatera A tiempo completoHaz parte de nuestro equipo de trabajo!!! Agente Service Desk Estudios: Técnico Sistemas, ingeniero trunco, Lic informática o afin. Experiência en: - Atención y seguimiento de los requerimientos de TI de los usuarios, vía teléfono, correo, chat, Web, App, Móvil - Soporte tecnico remoto y en sitio. - Soporte aplicaciones Nível 1. - Asignación de...