Senior Customer Service Analyst

hace 5 meses

Zapopan, México Elanco A tiempo completo

Education : EQUIVALENTEXPERIENCE

**At Elanco (NYSE: ELAN) - it all starts with animals**

**As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability - the Elanco Healthy Purpose - to advance the health of animals, people, the planet and our enterprise.**

**At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.**

**Making animals’ lives better makes life better - join our team today**

**Key Responsibilities & Deliverables**:

- Process Expertise & Business Partnership
- Effectively process customer complaints and collaborate with other company departments if applicable.
- Analyze account discrepancies to ensure the customer account is enabled for payment.
- Manage and support the billing process.
- Effectively track and resolve all customer disputes regarding billings, credits, or payments.
- Effectively monitor and resolve all sales orders & sales interface issues (outbound)
- Review key metrics & communicate with stakeholders to ensure KPIs are being met.
- Support global/regional O2C projects with influence on accurate, efficient & compliant order processing.
- Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training new team members.
- Recognizes and solves non-standard problems. Assist in solving the issues and provide key improvements to existing processes and improvements.
- Be seen as a “go-to” information resource for O2C Customer Service processing and related queries.

**Skills & Capabilities**:

- Ability to proactively & effectively analyze & resolve problems.
- Ability to effectively prioritize and complete key tasks and deliverables.
- Ability to respond clearly and empathetically to customer needs, managing their expectations effectively.
- Ability to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members.
- Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture.
- Being familiar with all applicable process documentation & training materials to ensure you operate in a fully compliant manner.
- Operational awareness of all applicable Sox & Operational controls for your area.
- Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships.
- Demonstrate excellence in all interactions with our ESC internal customers & business partners.
- Focus on improving our customer’s experience with the ESC.
- Build and maintain a strong knowledge of Elanco’s product lines within the market.
- Demonstrate a strong Continuous Improvement oriented mindset.
- Actively work with the core team members & Global O2C team to drive improvements for processes.

**Requirements**:

- University degree
- Minimum 3/4 years’ experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
- Experience with SAP O2C Module as an advantage
- Proficient in English is mandatory; other languages might be mandatory according to the region served
- Ability to work in shifted hours might be mandatory according to the region served

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

  • Senior Customer Service Analyst

    hace 3 semanas

    Zapopan, Jalisco, México Elanco A tiempo completo

    At Elanco, we're dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. Our vision is 'Food and Companionship Enriching Life,' and we're committed to advancing the health of animals, people, the planet, and our enterprise.We're looking for a skilled Customer Service Expert to join our team. As a...

  • Senior Customer Service Analyst

    hace 5 meses

    Zapopan, México Elanco A tiempo completo

    Education : EQUIVALENTEXPERIENCE **At Elanco (NYSE: ELAN) - it all starts with animals!** **As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to...

  • Customer Service Representative

    hace 3 semanas

    Zapopan, Jalisco, México Elanco A tiempo completo

    At Elanco, we're committed to delivering exceptional customer service and ensuring the smooth flow of orders to cash. As a Customer Service Analyst, you'll play a vital role in this process, working closely with internal teams and external partners to resolve customer complaints and discrepancies.Key Responsibilities:Effectively process customer complaints...

  • Customer Service Analyst

    hace 5 meses

    Zapopan, México Elanco A tiempo completo

    Education : EQUIVALENTEXPERIENCE **At Elanco (NYSE: ELAN) - it all starts with animals!** **As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to...

  • Customer Service Analyst

    hace 5 meses

    Zapopan, México Elanco A tiempo completo

    Education : EQUIVALENTEXPERIENCE **At Elanco (NYSE: ELAN) - it all starts with animals!** **As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to...

  • Customer Service Analyst

    hace 5 meses

    Zapopan, México Elanco A tiempo completo

    Education : EQUIVALENTEXPERIENCE **At Elanco (NYSE: ELAN) - it all starts with animals!** **As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to...

  • Customer Service Analyst 2-Support Specialist

    hace 2 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryAs a Customer Service Analyst 2-Support, you will be responsible for providing customers with the guidance and support needed throughout the full life cycle of subscription to ensure successful and effective use of CX Application products. This includes onboarding, provisioning, implementation, adoption, product updates, governance,...

  • Senior Technical Consultant

    hace 3 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    Unlock Customer Service Excellence with Oracle B2C ServiceOracle B2C Service is a cutting-edge cloud-based customer service and support platform designed to empower businesses to deliver exceptional customer experiences. As a Senior Technical Analyst, you will play a crucial role in helping clients optimize their Oracle B2C implementations and resolve...

  • Customer Service Analyst 2-support

    hace 5 meses

    Zapopan, México Oracle A tiempo completo

    **Position Scope**: - Responds to all incoming calls, from both external and internal customers - Translates Service Requests (SRs) within language scope - Monitors work queues for exceptions, new SRs and transfers - Report to a regional Global Customer HUB manager - Works with GRID engineers, managers and other internal resources to facilitate the...

  • Service Desk Analyst

    hace 2 semanas

    Zapopan, Jalisco, México Tech Mahindra A tiempo completo

    Job Title: Service Desk AnalystAs a Service Desk Analyst at Tech Mahindra, you will be responsible for providing technical support to clients via phone, email, and in-person interactions. Your primary goal will be to resolve customer complaints in a timely and efficient manner, ensuring that customers receive the highest level of service.Key...

  • Agente de Servicio Al Cliente Bilingüe

    hace 5 meses

    Zapopan, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Zapopan, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...

  • Customer Service Representative

    hace 1 mes

    Zapopan, Jalisco, México HSBC A tiempo completo

    Job SummaryWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at HSBC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Spanish, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Specialist

    hace 5 meses

    Zapopan, México Trabaja en Intugo A tiempo completo

    **We are hiring Customer Service specialist** Requires: **TWO YEARS’** EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD - EXCELLENT CUSTOMER SERVICE SKILLS - ADVANCED ENGLISH - PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.) - HIGH SCHOOL DIPLOMA OR EQUIVALENT Activities: - MONITOR DAILY GPS REPORTS - REPORT OUT AS REQUIRED BY THE DEPARTMENT -...

  • Customer Service Representative

    hace 4 semanas

    Zapopan, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Customer Service Opportunity with Tata Consultancy Services (Tcs)Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a...

  • Senior Systems Analyst

    hace 2 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Systems Analyst to join our team at Oracle. As a key member of our Product Development team, you will be responsible for managing product gaps from business specifications to product enhancement and/or business process change.Key ResponsibilitiesDefine product enhancements to drive solutions for all...

  • Customer Service Coordinator

    hace 5 meses

    Zapopan, México Sunwise Energy A tiempo completo

    As a Customer Service Coordinator, your role is pivotal in ensuring exceptional customer satisfaction and seamless operations within your domain. Your responsibilities encompass a multifaceted approach, including, Customer Satisfaction, Compliance Management, Product Knowledge, Contractual Understanding, End-to-End Process Management, Continuous...

  • Senior Director, Applications Service Excellence

    hace 2 meses

    Zapopan, México Oracle A tiempo completo

    Oracle Applications Service Excellence (ASE) was created to ensure a delightful customer experience across our entire SaaS portfolio while guiding our customers through their cloud business transformation. We deliver four quarterly updates per year, with hundreds of new features in each release, showcasing our commitment to continuous innovation. By...

  • Customer Service Representative

    hace 2 semanas

    Zapopan, Jalisco, México Clever Ideas A tiempo completo

    Job SummaryClever Ideas is seeking a skilled Customer Service Representative to join our team. As a key member of our call center team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesTake calls to execute sales of loans for American companiesProvide excellent verbal communication skills...

  • Agente De Servicio Al Cliente Bilingué

    hace 2 semanas

    Zapopan, Jalisco, México Customer Service Is A tiempo completo

    **Vacante En Customer Service IS En Jalisco**:**Agente De Servicio Al Cliente Bilingóe (Modalidad Híbrida)****Resumen Del Puesto**: Buscamos un profesional que brinde una experiencia excepcional a nuestros clientes bilingóes, proporcionando soluciones efectivas en inglés y español.**Responsabilidades Principales**:**- Comunicación Bilingóe**:...

  • Customer Service Representative

    hace 3 semanas

    Zapopan, Jalisco, México Siemens, S.A. de C.V. A tiempo completo

    Transform the Future with SiemensWe are seeking a dedicated and talented individual to join our team as a Customer Service Representative. As a key member of our global support team, you will be responsible for providing exceptional customer service and support to our clients worldwide.Key Responsibilities:Respond to complex customer inquiries and resolve...