Customer Service Supervisor

hace 2 semanas

Tlahuac, México McCormick & Company A tiempo completo

You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work.

We are hiring immediately for a full-time **Customer Service Supervisor**

**Why join us?**

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader we also offer:

- Competitive pay based on experience, annual bonus and yearly increases based on performance
- Career growth opportunities and promotions, we love to promote from within
- Flexibility and Support for Diverse Life Stages and Choices
- We don’t just care about revenue. We prioritize our communities and the planet we share. We are proud to be awarded as a Top 50 company for diversity and have multiple most sustainable company awards (including #6 global ranking)
- Incentives such as retirement match program

**Key Responsibilities**

**Description**

**% of Time Spent**
- Manage order management activities (domestic or export as applicable) to ensure the execution of business unit and/or specific service levels. Maintains metrics and executes reporting to ensure consistent performance attainment. Acting as effective backup for team members, as and when required. Supporting the team with workload management. Maintain rapport with internal and external customers, identify potential problems as they develop and solve through interaction with other departments.

35%
- Recommend, develop, and implement programs and procedures governing the way customer service/export activities will be conducted. Provide ongoing process improvement and project support, identify, and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact. Ensure continuous improvement initiative by continually suggesting adjustments/changes in existing procedures and processes to optimize efficiencies effecting order processing to improve value added services to customers, sales, and the CS personnel

20%

Provide leadership, support, and training to develop domestic/export customer service personnel to maintain high level customer service. Leading performance reviews and development discussions with direct reports, including setting goals and appraisals.20%
- Contributes toward setting annual goals and strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.

10%
- Act as key liaison between Customer Service/Export team, Customer Service Manager, Sales/business unit and internal McCormick Operations (Supply Chain, Transportation, Quality, Global Enablement)

15%

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

  • Customer Service Supervisor Mexico

    hace 3 semanas

    Tlahuac, México '47 A tiempo completo

    **Customer Service Supervisor Mexico**: Job location: Miguel Hidalgo, Mexico City, Mexico (Hybrid) **Company Description** '47 is a sports lifestyle brand established in 1947 and a proud partner of the MLB®, NBA, NFL, NHL. We are committed to providing the highest quality products to our customers while delivering exceptional customer service. **Role...

  • Latam Customer Service Supervisor

    hace 2 semanas

    Tlahuac, México Guerbet A tiempo completo

    At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose. We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years...

  • Customer Service Analyst

    hace 2 semanas

    Tlahuac, México McCormick & Company A tiempo completo

    **Servicio al Cliente**: Ser la interfaz de comunicación entre el cliente y las áreas Comercial, Supply Chain y Finanzas. Para asegurar el mantenimiento de las relaciones con los clientes y coadyuvar en el cumplimiento del objetivo de las ventas, así como garantizar la calidad, satisfacción y nível de servicio a nuestros clientes. McCormick & Company,...

  • Customer Service

    hace 1 semana

    Tlahuac, México Eaton A tiempo completo

    Eaton’s EPG LAC PQD Power Quality Division division is currently seeking a Customer Service. **What you’ll do**: **Job summary** Coordinate across functional disciplines in order to achieve the customer satisfaction. Manage the performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and...

  • Supervisor Customer Service

    hace 4 días

    Tlahuac, México Excelencia Consultores en Recursos Humanos A tiempo completo

    Buscamos tu talento para empresa de comercio electrónico para el puesto de **Supervisor /a de Customer Service** - Requisitos:_ Lic. en Administración, Relaciones Comerciales o a fin. Manejo de Office. Experiência lidereando a equipo de trabajo de al menos 10 personas. Uso de plataformas de atención a clientes como ZenDesk o Wise. Experiência en...

  • Agente de Servicio Al Cliente Bilingüe Home Office

    hace 2 semanas

    Tlahuac, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...

  • Agente de Servicio Al Cliente Bilingüe

    hace 2 semanas

    Tlahuac, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...

  • Customer Service Funcional

    hace 5 días

    Tlahuac, México Azka IT Consulting A tiempo completo

    Descripción **AZKAIT** es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como **Customer Service Funcional. **Funciones principales**:Se encargará del análisis - arquitectura - diseño y posiblemente implementaciones de la plataforma (como viene de...

  • Customer Service Representative

    hace 5 días

    Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...

  • Customer Service Representative

    hace 3 semanas

    Tlahuac, México SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Customer Service Rep. I

    hace 2 semanas

    Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities: - General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer...

  • Customer Service Executive

    hace 2 semanas

    Tlahuac, México Manpower Mexico A tiempo completo

    **Manpower** and an important company in the **Finance** sector invites you to be part of its job team as: **CUSTOMER SERVICE EXECUTIVE **Responsabilities**: - ** Excellent Advice** and **Service** to **international clients** by **telephone** about **financial products** **Qualifications and Experience**: - ** High School**: - ** 6 months **as **Call...

  • Customer Service Analyst

    hace 4 semanas

    Tlahuac, México McCormick A tiempo completo

    **Customer Service Analyst** You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are...

  • Customer Service Agent

    hace 3 semanas

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Customer Service Agent

    hace 2 semanas

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Customer Service Agent

    hace 5 días

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Customer Service Representative

    hace 5 días

    Tlahuac, México ZIM A tiempo completo

    Innovative Shipping Dedicated to You Are you ready to join a global shipping company and work with people all around the world? ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time. Main Role: As CSR (Customer Service...

  • Customer Service

    hace 4 días

    Tlahuac, México GXO Opportunity A tiempo completo

    En GXO estamos en busca de nuestro próximo **Customer Service** para nuestro equipo en **Estado de México.** En GXO diseñamos las cadenas de suministro más rápidas, inteligentes y eficientes. Tenemos un compromiso con la INNOVACION que CAMBIA LAS REGLAS DEL JUEGO y es una de las características que definen la tecnología logística de GXO. Estamos...

  • Customer Service Administrator

    hace 2 meses

    Tlahuac, México PPG Industries A tiempo completo

    **PPG Industries**: **State of Mexico**: The** agreements coordinator **will be in charge of generating reports, sales analysis, monitoring commercial agreements and process improvements. You will report directly to the customer service chief. This position is based in Tultitlan, Estate of Mexico. **Key Responsibilities** - Review and manage purchase orders...

  • Customer Service Chemical

    hace 2 meses

    Tlahuac, México Nex A tiempo completo

    **Vacante para la empresa Nex en Álvaro Obregón, Ciudad de México**: **Logistics customer service**: Excel: Avanzado Importante tener conocimiento en logística Responsabilidades:Responsable del área de Customer service Elevar la productividad del área. - Manejo del área de CSR - Reingeniería de códigos - Facturas - Ordenes de compra - Logistica -...