Latam Customer Service Supervisor

hace 6 meses


Tlahuac, México Guerbet A tiempo completo

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

Achieve, Cooperate, Care and Innovate are the values that we share and practice on a daily basis.

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

SUMMARY OF THE ROLE
The individual selected for the LatAm Customer Service Supervisor position needs to have the ability to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers. Oversee the daily operation of the customer service department, while timely communicating with internal and external customers. Must have a good data analytics background to assess the department progress and performance, determine objectives and KPI’s for the customer service team. Responsible for managing the LatAm order operations for 4 direct markets, Chile, Colombia, Mexico and Panama, and several indirect distributor markets throughout the region.

YOUR ROLE

Manage, guide, coach, and motivate the LatAm Customer Service Team

Team's escalation-point for problem resolution and decision making

Setting goals for customer service team members and helping them achieve those goals

Ensuring compliance with regulations, policies, and procedures by regularly auditing the team's work

Actively promoting and managing the continuous improvement of customer service standards

Collaborate with other departments to ensure shipments are handled in the most efficient, economic, and compliant way possible

Assisting in problem-solving and root-cause analysis regarding the LatAm Distribution Centers and Customer Service issues

Interacting with customers and handling customers queries and complaints in a timely fashion

Leading and/or participating in Supply Chain process improvement related projects

Aligning short
- and long-term priorities with sales and supply chain/warehouses to ensure order execution and goal achievement

Reviewing, approving, and/or processing corrective transactions, credits and returns.

Creating and maintaining weekly and monthly reports for internal and external communications, such as KPI’s, customer satisfaction surveys, etc.

Other duties and responsibilities as determined by Guerbet, from time to time, in its sole discretion.

YOUR BACKGROUND

Minimum 5 years' experience in customer relationship and service level management

Bachelor's degree in Supply Chain or related field

Excellent interpersonal skills and communication skills; ability to effectively communicate with all levels of the organization

Ability to work in a fast-paced environment with complex business scenarios

Detail oriented with strong problem-solving skills

individual must be self-motivated, adaptive to changes and results oriented.

Ability to build strong cross-departmental business relationships

Ability to develop and maintain relationships with people from different cultures and backgrounds

Must be service oriented, culturally sensitive, have a leading personality, and be able and willing to handle high stress situations

Ability to travel < 10%

Required - Bi-Lingual (Spanish/English) - written and oral language skills required. Demonstrated excellence in written and oral communication.

Must possess strong interpersonal, analytical, and organizational skills.

Must have a demonstrated ability to work on projects with mínimal supervision

Must be able to speak with consumers about the usage of all Guerbet products.

Must be able to work and maintain multiple projects at one time.

Working knowledge of Microsoft Word, Excel, and Power Point.

JDE experience preferable

SAP experience (is a plus)



  • Tlahuac, México Recruiters and HR Advisors LATAM A tiempo completo

    **Vacante para la empresa Recruiters and HR Advisors LATAM en Insurgentes Sur -Benito Juárez, Ciudad de México**: **Order management sap customer service**: **Order management sap cust service**:** Customer service SAP / Order management** Empresa Líder Multinacional desarrollador, fabricante y comercializador mundial de instrumentación médica...

  • Order Management

    hace 6 meses


    Tlahuac, México Recruiters and HR Advisors LATAM A tiempo completo

    **Vacante para la empresa Recruiters and HR Advisors LATAM en Benito Juárez, Ciudad de México**: **Order management sap cust service**:** Customer service SAP / Order management** Empresa Líder Multinacional desarrollador, fabricante y comercializador mundial de instrumentación médica especializada solicita: - **Requisitos**: - Inglés...


  • Tlahuac, México '47 A tiempo completo

    **Customer Service Supervisor Mexico**: Job location: Miguel Hidalgo, Mexico City, Mexico (Hybrid) **Company Description** '47 is a sports lifestyle brand established in 1947 and a proud partner of the MLB®, NBA, NFL, NHL. We are committed to providing the highest quality products to our customers while delivering exceptional customer service. **Role...


  • Tlahuac, México McCormick & Company A tiempo completo

    You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are hiring immediately for a...


  • Tlahuac, México Kuehne+Nagel A tiempo completo

    Estamos en busca de un Supervisor de Customer Service para el área de Sea Logistics en nuestra oficina corporativa de Ciudad de México. ** Tu función**: Realizar el seguimiento a las operaciones de exportación y/o Importación marítima, así como llevar control y supervisión de desviaciones en dichas operaciones ** Tus responsabilidades**: 1. Revisar...


  • Tlahuac, México McCormick & Company A tiempo completo

    **Servicio al Cliente**: Ser la interfaz de comunicación entre el cliente y las áreas Comercial, Supply Chain y Finanzas. Para asegurar el mantenimiento de las relaciones con los clientes y coadyuvar en el cumplimiento del objetivo de las ventas, así como garantizar la calidad, satisfacción y nível de servicio a nuestros clientes. McCormick & Company,...

  • Customer Service

    hace 6 meses


    Tlahuac, México Eaton A tiempo completo

    Eaton’s EPG LAC PQD Power Quality Division division is currently seeking a Customer Service. **What you’ll do**: **Job summary** Coordinate across functional disciplines in order to achieve the customer satisfaction. Manage the performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and...


  • Tlahuac, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...


  • Tlahuac, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...


  • Tlahuac, México Azka IT Consulting A tiempo completo

    Descripción **AZKAIT** es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como **Customer Service Funcional. **Funciones principales**:Se encargará del análisis - arquitectura - diseño y posiblemente implementaciones de la plataforma (como viene de...


  • Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...


  • Tlahuac, México Kiki Latam A tiempo completo

    ¡Eleva tu carrera con_**KIKI LATAM!**_ Buscamos **SUPERVISOR DE INVENTARIOS** **Requisitos**: - Escolaridad: Ing. en Logística, Industrial a fin - Experiência mínima de 5 años en control de inventarios y devoluciones - Experiência en mas de 2,000 SKU - Control de inventarios en diferentes bodegas - Manejo de paquetería office, Excel...

  • Customer Service Agent

    hace 6 meses


    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Customer Service Agent

    hace 6 meses


    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Customer Service

    hace 6 meses


    Tlahuac, México GXO Opportunity A tiempo completo

    En GXO estamos en busca de nuestro próximo **Customer Service** para nuestro equipo en **Estado de México.** En GXO diseñamos las cadenas de suministro más rápidas, inteligentes y eficientes. Tenemos un compromiso con la INNOVACION que CAMBIA LAS REGLAS DEL JUEGO y es una de las características que definen la tecnología logística de GXO. Estamos...


  • Tlahuac, México ZIM A tiempo completo

    Innovative Shipping Dedicated to You Are you ready to join a global shipping company and work with people all around the world? ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time. Main Role: As CSR (Customer Service...

  • Customer Success

    hace 6 meses


    Tlahuac, México Latam Business School A tiempo completo

    En LATAM Business School, el éxito de nuestros clientes es nuestra prioridad. Buscamos un Customer Success Manager que asegure la máxima satisfacción y fidelidad de nuestros clientes a través de un soporte excepcional y personalizado. **Ofrecemos**: - Formación constante en producto y habilidades de servicio al cliente. - Sueldo base y bonificaciones...


  • Tlahuac, México PPG Industries A tiempo completo

    **PPG Industries**: **State of Mexico**: The** agreements coordinator **will be in charge of generating reports, sales analysis, monitoring commercial agreements and process improvements. You will report directly to the customer service chief. This position is based in Tultitlan, Estate of Mexico. **Key Responsibilities** - Review and manage purchase orders...

  • Customer Service

    hace 6 meses


    Tlahuac, México Talento Estratégico A tiempo completo

    **Estamos en busca de tu talento como **_**CUSTOMER SUCCESS**_ - **Requisitos**:_ - Experiência de 2 a 3 años en áreas de Customer Service - Inglés intermedio - avanzado - **Conocimientos**:_ - Asistencia en áreas de Ventas - Atención a clientes - Seguimiento y control a actividades. - Manejo de ERP - Manejo de CRM - Madejo sistema de tickets -...


  • Tlahuac, México METRI A tiempo completo

    **Vacante para la empresa METRI en Cuautitlán Izcalli, Estado de México**: Job Vacancy Customer Service Manager Cuautitlán, Estado de México, México Working days: Monday to Friday Working hours: 9:00am - 5:30pm Transnational company | Manufacturing World leading company in cosmetic packaging Innovative partner and solution provider for clients...