Customer Service Analyst

hace 3 semanas

Toluca, México Gates Corporation A tiempo completo

**Customer Service**

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

**WHAT TO EXPECT**

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team.

The purpose of Customer Service position is Coordinate the administrative operations of the department to meet the needs of OEM customers, delivering in a timely manner, oversee the correct attention to customers, services involved in export logistics, ensuring that approved rates and correct concepts are used in all operations, comply with the responsibilities emanating from the Continuous Improvement processes, Quality and Environmental Management Systems.

**Key responsibilities (to name a few)**:

- Follow up on customer requirements
- Coordination and follow up with programmers to ensure that the desired production is done on time.
- Maintain client platforms up to date.
- Direct communication with customers.

**ABOUT YOU**
- Bachelor's degree in international trade, business administration, international relations, industrial engineering, or a career related to the position.
- Intermediate English level
- Knowledge in ERP´s (Oracle), ISO 45001 e ISO 9001, IATF 16949.

**REQUIRED SKILLS**:

- Keeps self-control in hard situations
- Strong Communication skills
- Problems Solving and decision making
- Costumer focus (internal and external)
- Negotiation skills
- Creativity, proactivity, and teamwork.
- Problems Solving process
- Exceptional attention to internal and external customer requests
- Negotiation skills

**PAY & BENEFITS**
- Saving Incentive: 13% of the base salary paid in monthly basis.
- Profit Sharing - According with local laws and Gates policy.
- Meal Allowance $3,112.00 MXP per month
- Medical and Life Insurance Coverage - According with the current Gates de México Policy.
- Social Security (IMSS) - 100% covered by Gates.
- Vacation and Holidays -Under the provisions of Gates Personnel Policies for the Gates de México.
- Gates Pension Plan - Contribution defined Gates Pension Plan Fund according to the current policy. (Optional)
- Saving Found According with ODESSA - Gates Policies (Optional)
- Canteen Service - According with Toluca Plant agreement.
- Christmas Bonus: 30 days of salary

**WHY GATES?**

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

**WORK ENVIRONMENT**

At Gates, we believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

**ARE YOU DRIVEN BY POSSIBILITY?**

**ABOUT YOU**
- Bachelor's degree in international trade, business administration, international relations, industrial engineering, or a career related to the position.
- Intermediate English level
- Knowledge in ERP´s (Oracle), ISO 45001 e ISO 9001, IATF 16949.
- 5 years of experince in similar positions

LI-KG1

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