Sr. Program Manager, Latam 3p Sx

hace 3 meses

Ciudad de México CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s LatAm team We are looking for a talented Program Manager for Amazon Marketplace to support on Existing Seller's Experience in both México and Brazil. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.
The Program Manager will be the key link between the central team and LatAm business teams. As a Program Manager, you will be responsible to surface Trustbusters and drive solutions by building collaborative relationships with various business and program teams. The Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. He/She will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.
**The key responsibilities for these roles include**:

- Identify gaps and pain points in the existing processes and drive improvements with local and global teams.
- Identify and analyze data on weekly, monthly and quarterly to isolate issues, test solutions and prioritize competing program opportunities.
- Set up performance mechanisms and track performance.
- Conceptualize and drive program changes.
- Drive adoption of internal mechanism and seller-facing tools that drive long-term benefit.
- Dive deep on issues and come up with solutions, working with product teams for long-term implementation.
- Addressing barriers through problem solving and coordination with stakeholders.
- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
- Creating goals and related metrics, track progress and manage through obstacles to achieve your objectives.
- Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
- Incorporate benchmarks from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
- Anticipate bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints.
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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