Global Procurement Analyst

hace 2 meses

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
**We Are PepsiCo**

***

Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

**Know more**:PepsiCoJobs**

**Join PepsiCo, dare for better**

**Responsibilities**:
**The Opportunity**

PepsiCo has deployed the SAP/Ariba Procurement functionality to support the acquisition of indirects goods and services in PFNA, PBNA, LATAM, Europe, AMESA and APAC. The tool is branded **myBUY** and used by 10.000+ end users across 50+ countries, with a central team supporting the PR2PO (Purchase Requisition to Purchase Order) process._ The global procurement analyst_ is to support the End Users in resolving incidents and service requests.

Global Procurement Analyst has as main objective to receive (logging), managing, resolving and closing Incidents / Service requests from end users using the myBUY tool.

Incident Management process includes: Identification & Logging - Categorization & Prioritization - Initial Diagnosis & Assignment - Investigation & Diagnosis - Resolotion & Recovery - Closure - Review.

The HD agent will be part of a team of HD agents. Scope for the HD agent is MCC

**Your Impact**

As Global Procurement Analyst your responsibilities would consist of:

- The role is responsible for Incident (INC) Management:

- Incident identification and recording
- Classification and initial support to the Users for the Incident
- Investigation and diagnosis of Incidents
- Escalation procedures for ensuring Incident resolution
- Incident resolution and restoring service to its normal operation
- Communicating with the User and Closing the Incident ticket
- Manage communication throughout the lifecycle of the incident
- Logging, managing, resolving and closing the request raised by Users in Incident Tracking Tool (SNOW), if it is in scope. If not, the HD agent routes the User to the correct helpdesk or service
- Assure adherence to Critical Incident Management Process
- Responding to status requests from Users (e.g. Requisition, New vendor, PO, Others)
- Responding to questions related to Procurement policies or procedures / Ad-hoc report creation/request
- Resolving the User’s query on the phone by providing a full and a satisfactory information to the User
- Cooperate with PepsiCo third-party vendors to resolve issues, upon request (e.g. Vendor Invoice resolution)
- Comply with User and vendor support requirements in accordance with agreed Policy and Procedures Manual
- Resolve P2P User (internal and external) and vendor inquiries in accordance with defined SLAs
- Address or escalate P2P Platform technical issues
- Escalate issues that cannot be resolved to PepsiCo
- Provide guidance and support to Users regarding proper buying channel, policies, etc.
- Resolve issues with ordered (and received) goods and services such as quantity, quality, shipment, etc. with vendors and Users

Qualifications:
**Who Are We Looking For?**

**Education**
- Bachelor´s degree needed

**Experience**
- Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)
- 1- 3 years's experience in incident management, customer service, procurement background
- Advanced English is a must
- Advanced Excel
- SAP knowledge (desirable)

**What can you expect from us**:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

*

  • Global Procurement Analyst

    hace 5 días

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Global Procurement Analyst

    hace 2 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Global Procurement Data Sr Analyst

    hace 1 mes

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Global Procurement Helpdesk Analyst

    hace 1 mes

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Global Procurement Analyst

    hace 6 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Global Procurement Sr Analyst

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Procurement Support Specialist

    hace 1 mes

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    We Are PepsiCoPepsiCo, a leading food and beverage company, is seeking a skilled Procurement Help Desk Analyst to support our global procurement operations. As a Procurement Help Desk Analyst, you will play a critical role in ensuring the smooth operation of our procurement processes, resolving incidents, and providing exceptional support to our...

  • Procurement Sr Analyst

    hace 4 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Procurement Analyst

    hace 3 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Finance Coordinator

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Finance Operations Coordinator

    hace 4 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Role OverviewAs a Finance Operations Coordinator in the Global Procurement Centre of Excellence organization and the Global Operations – Procurement Finance FP&A team, you will support key business initiatives that drive financial governance and strategic decision-making. This role is responsible for developing annual operating plans, quarterly forecasts,...

  • Procurement Sr. Analyst

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Global Procurement Finance Specialist

    hace 1 mes

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewWe are PepsiCo, a leading food and beverage company with a global presence. Our Global Procurement Finance team is seeking a skilled Finance Coordinator to support our procurement finance function.As a Finance Coordinator, you will be responsible for developing and maintaining financial plans, forecasts, and budgets in partnership with our global and...

  • Gbs Procurement Rfx

    hace 6 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **GBS Procurement RFX & Contracting Sr. Analyst** **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of...

  • Procurement Portuguese Analyst

    hace 6 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Global Procurement Manager

    hace 5 días

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Strategic Procurement Analyst for Indirect Goods and Services

    hace 4 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    PepsiCo is a leading global food and beverage company with iconic brands consumed over a billion times a day in more than 200 countries. We are seeking a highly skilled Strategic Procurement Analyst to join our team in the Iberia region.About the RoleThe successful candidate will be responsible for managing the procurement process for indirect goods and...

  • Procurement Governance Analyst

    hace 6 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Global Procurement Indirects Category Manager

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Procurement Logistics Analyst

    hace 4 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...