Technical Support T1/t2

hace 3 semanas


Saltillo, México HRO A tiempo completo

**To be qualified for this role, you should have**:

- Minimum 12 months’ call center experience (Service Desk, IT Help Desk campaigns)
- Ability to navigate through various tools/screens while troubleshooting with customers
- Ability to use questioning techniques to uncover issues and find the best solutions or actions to resolve queries
- Strong communications skills in English and Spanish (speaking and writing)
- Night shift availability
**We offer**:

- Base Gross salary $17,500 + additional law benefits
- Night shift bonus $2,000
- Christmas bonus starting at 25 days
- Major medical insurance (for you and your family)
- Saving funds
- Grocery and restaurant coupons
If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

**Salary**: $17,500.00 - $19,500.00 per month

Ability to commute/relocate:

- San Nicolás de los Garza, N. L.: Reliably commute or planning to relocate before starting work (required)
**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- English (required)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Remotely:

- No


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