Technical Support Professional with Global Reach
hace 1 mes
As a Technical Support Professional with Global Reach, you will be responsible for delivering exceptional customer experiences by providing timely and effective solutions to critical support issues. You will work closely with our clients in Mexico to ensure that their technical needs are met, and they receive the best possible service.
**Key Responsibilities:**
- Monitor and respond to global support queues, prioritizing cases based on severity and urgency.
- Analyze and resolve complex technical issues, working collaboratively with internal teams to ensure seamless resolution.
- Provide expert guidance on system configurations, software troubleshooting, and network management.
- Develop and maintain knowledge base articles to aid in efficient issue resolution and knowledge sharing.
**Requirements:**
- Bachelor's degree in Computer Science or related field.
- Minimum 6 years of experience in technical support, with a proven track record of success.
- Excellent communication and interpersonal skills, with ability to articulate complex technical concepts to non-technical stakeholders.
- Familiarity with Windows ADFS Servers, IIS diagnostics, SQL Server Management Studio, and VPN configuration.
- Able to work independently, with minimal supervision, in a fast-paced environment.
**Preferred Skills:**
- A+ certification.
- Project Management certification.
- Fluency in English and Spanish (additional languages considered highly preferable).
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, plus benefits.
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