Senior Customer Support Engineer

hace 1 semana


City, México Emplifi A tiempo completo

**About Emplifi**:
Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

**About the Customer Support Team**:
Are you empathic, patient, and feel passionate about communication? Can you easily put yourself in our clients’ shoes? Then there's a place for you in our Customer Support team We’re the link that connects both our Development and Sales departments to clients - so we're fully involved in the technical and commercial sides of the business. Simply put: software, social media, and CX management play a huge part in our everyday lives.

As part of our international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development..

**Job Summary**:
As a Technical Support Engineer within our Global Support team, you will play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer satisfaction. This role demands not only technical expertise and problem-solving skills but also exceptional communication abilities, deep empathy, and a proactive attitude. Strong customer support interaction is paramount, as it fosters trust and loyalty, and we seek someone passionate about delivering unparalleled customer service excellence.

**What You’ll Do Here**:

- Qualify incoming requests, including technical issues, questions, and other inquiries
- Prioritize requests with the appropriate level of urgency and follow the procedure to address them in a timely and effective manner.
- Diagnose and troubleshoot software issues
- Guide customers through diagnostic and resolution procedures in a clear and concise manner
- Collaborate with different internal teams to identify and resolve issues
- Provide feedback on customer needs and product enhancements
- Develop and maintain a deep understanding of the company's products and services
- Document customer interactions, issues, and solutions for future reference and knowledge sharing

**What You’ll Bring to Us**:

- College graduate with a technical degree or equivalent hands-on experience
- 2 + years in technical support or similar customer-facing technical role
- Professional working proficiency in Portuguese and English (written & spoken)
- Creative and technical problem-solving skills
- Strong communication skills, both verbal and written, with an ability to explain technical issues in simple terms
- Customer-oriented attitude with a passion for providing exceptional service
- Ability to work independently and collaboratively and manage multiple priorities in a fast-paced environment
- Exhibit a flexible approach to working on a shift rota basis and provide necessary cover where needed

**Preferred Skills**
- Familiar with the basic concepts of social media platforms (Facebook, Facebook Ads, Instagram, Twitter, TikTok, LinkedIn, YouTube)
- Previous experience with issue/project tracking software such as Zendesk, JIRA,, or similar software would be a plus
- Please ensure your resume is submitted in English._

**What We Offer**:

- International, fast-paced, and rapidly growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies in an environment that encourages new ideas
- Opportunity to use English on a daily basis
- There’s more as well Speak with us to find out all the details


  • Support Engineer

    hace 4 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...


  • Mexico City CRH Talento en IT A tiempo completo

    En CRH Talento en IT, estamos en búsqueda Customer Support Engineer de para laborar de forma RemotaBeneficios: Contrato directo con cliente. $90,000 brutos / Esquema 100% nómina / prestaciones superiores (fondo de ahorro, 30 días aguinaldo, Seguro de Vida, SGMM, vales de despensa)  Requisitos:·        Lic. Sistemas, Tecnologías de la...


  • Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...

  • Customer Engineer

    hace 1 mes


    City, México Capital Markets Gateway A tiempo completo

    “Companies access the capital markets to raise money that will ultimately drive expansion, innovation, and employment growth, which is why we have built an integrated capital markets platform that will optimize the deal flow process for all market participants.” Greg Ingram, CMG CEO and Co-Founder. **About us** Capital Markets Gateway (CMG) is a...


  • City, México DE-CIX Management GmbH A tiempo completo

    For our North-American locations, we are looking for a highly motivated**,** **Customer Support Engineer (Network) (m/w/d)**: **Our Offer**: - Processing of new customer connections and upgrades with a focus on troubleshooting - Supporting the Head of Customer Services - A permanent position with the world’s market leader in its sector with short...


  • City, México Outreach A tiempo completo

    **About the Team** As a member of the Technical Support Engineering Team, we are the front line at Outreach who interact with more customers than anyone else in the company. We are the face of Outreach and own that we are the voice of the customer. We are driven to recognize patterns and champion results - whether they be process updates, product...


  • City, México Lionbridge A tiempo completo

    Senior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...


  • City, México Lionbridge A tiempo completo

    Senior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements The Lenovo Infrastructure Solutions Group (ISG) Premium Services Support Engineer is a critical member of the Lenovo ISG Services Delivery team. Strong technical skills, complex problem isolation skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best...


  • Mexico City Voyagu A tiempo completo

    Voyagu is a dynamic and innovative tech-enabled travel agency based in the US, focused on delivering exceptional air travel services to premium clients. With operational hubs in Mexico City and Warsaw, and a commitment to providing the best customer experience in the industry, we are poised for significant growth and transformation. We are looking...


  • City, México Tala A tiempo completo

    **The Role** - As a Production Support Engineer, you will support, monitor, and maintain the high availability of our platform across all of our markets. You’ll work closely with engineering, CX, product, and program teams globally for production incident response and post-mortem processes. You’ll work closely with the CX and Collections teams to...


  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...


  • City, México Altair Engineering A tiempo completo

    **Transforming the Future with the Convergence of Simulation and Data** **Technical Support Engineer** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • City, México Emplifi A tiempo completo

    **About Emplifi**: Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy...


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...