Dmc Technology Delivery Manager

hace 1 mes

México Apple Leisure Group A tiempo completo

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a **DMC Technology Delivery Manager** within **Trisept Solutions**, one of our 14 industry-leading brands. In this role you’ll be responsible for supporting and managing Amstar In-Destination technologies services for all destinations. Supporting the platforms, included but not limited to the services delivery, implementation, adoption, operational support, and continuous improvement, as well assisting on budget reporting and future growth.

**A successful DMC Technology Delivery Manager will**:

- Oversee the In-Destination Systems Portfolio section of the Amstar Portfolio across all destinations.
- Lead the technology services transition, implementation and continuous improvement of the services lifecycle included in the portfolio.
- Supervise the technology vendors relationship of the products assigned.
- Align with business, vendors and internal support teams maintaining a healthy environment of supported platforms with the right improvement requirements, delivery schedule and support tickets.
- In Charge of the delivery of Business-as-Usual technical evidence to the business Compliance Manager.
- In Charge of the technical handover of new In Destination platforms implementations to our multiple teams for operational support purposes.
- Represent the interests and priorities on assigned products with the different IT areas as IT operations, Security, Compliance and Engineering.
- Monitor the IT policies and procedures observance.

**A successful DMC Technology Delivery Manager will have**:

- 3 years of experience in companies related to tourism, ideally Destination Management Companies
- 5 years of IT and business work experience with a broad range of exposure to various technical environments and business segments. At least 3 years of experience as manager on technologies for multinational organizations.
- Experience with diverse, geographically disperse and multicultural user base
- Hands-on mindset and execution planning
- Operational execution excellence
- Agile thinking to drive change that enables efficiencies and support growth
- Team and collaboration oriented
- Problem solving
- Open to keep learning
- Public speaking

**About Apple Leisure Group**

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

Resort Brand Management: Management of 5-star and 4-star luxury resorts

Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

**About TRISEPT SOLUTIONS**

Trisept Solutions® is the enterprise operating platform that delivers innovative merchandising solutions for airlines, hotels and resorts, destinations, theme parks and other travel merchants. With 20 years of travel technology innovation, end-to-end traveler engagement and billions of transactions processed each year, this is the world’s most sophisticated travel merchandising platform

**Our Values**

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy - Integrity - Respect - Inclusion - Experimentation - Well Being

**ALG’s Commitment to Diversity & Inclusion**

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

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