Customer Service Specialist
hace 6 meses
_Advanced english skills required_
- This is a fully on-site position in Guadalajara, Jalisco_
**RESPONSIBILITIES**
*INVESTIGATE, RESOLVE AND DOCUMENT ALL CUSTOMER COMPLAINTS
*INPUTTING ALL COMPLAINTS ONTO LEADTRAKS
- HANDLING COMPLAINTS ACCORDANCE WITH THE COMPANYS GUIDELINES AND POLICIES
- RESOLVE COMPLAINTS OR PROPOSE SOLUTIONS
- COMMUNICATION WITH THE CUSTOMER THROUGHOUT THE COMPLAINT PROCESS
- PROVIDE COMPLAINT TRENDS AND COMMUNICATE SERVICE LEVELS THAT CAN BE IMPROVED
**SHIFT**
08:00-18:00, DAYS OFF SUNDAY AND 1 DAY DURING THE WEEK
**SALARY AND BENEFITS**
17, 700 GROSS MONTHLY
+2500 MONTHLY BONUS
+2% SAVINGS FUND
+1,400 FOOD STAMPS
20-DAY CHRISTMAS BONUS
Pay: From $17,700.00 per month
**Language**:
- English (required)
Work Location: In person
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