Customer Success Manager
hace 2 meses
**Rematech México**
Somos una startup en crecimiento, buscamos talento joven energético y loco para crecer juntos en camino a una gran empresa. Esta es tu oportunidad de crecimiento profesional.
**Misión de Rematech®**
Odiamos la exclusividad, la obsolescencia y la basura electrónica. Buscamos personas que se alineen con la misión y valores de la empresa.
**Funciones y responsabilidades**
Si esperas que tu compromiso sea solo en tu horario laboral, esta no es la startup a la que deberías postularte, el conocimiento, crecimiento profesional y personal es exponencial, queremos talento fuerte y con ganas de romper su zona de confort.
- Resolver y gestionar el soporte con los colaboradores de la empresa.
- Resolver y gestionar el soporte con los clientes de la empresa.
- Conocimiento de CRM
- Realizar reportes de resultados en el funnel de atención al cliente.
- Realizar tareas administrativas y documentación de procesos.
- Mejorar el pipeline e inteligencia de customer success
Pediremos tu mejor actitud para resolver todo tipo de problemas en equipo.
**Valores**
- Pasión Tecnológica: Alguien que tenga una pasión genuina por la tecnología y que esté emocionado por mantenerse con una mente innovadora.
- Orientación al Cliente: La capacidad de entender las necesidades de los clientes y ofrecer soluciones efectivas es esencial. Una persona que domine el término customer centric.
- Innovación: Alguien que sea capaz de pensar creativamente y proponer soluciones únicas para desafíos técnicos y de servicio al cliente.
- Organización: El rol implica gestionar múltiples tareas y requerimientos de clientes, la organización es fundamental para mantener un alto nível de eficiencia y satisfacción del cliente.
- Comunicación Efectiva: La comunicación clara y efectiva es esencial en un rol de Customer Success. Alguien que pueda explicar conceptos técnicos de manera comprensible para los clientes y el equipo interno.
**Formación y experiência**
- Formación profesional: Soporte, customer success o marketing
- Experiência mínima de 2 años en servicio al cliente
- Experiência y conocimiento intermedio en la operación de CRM y Customer Success
Tipo de puesto: Tiempo completo
Salario: A partir de $8,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Aumentos salariales
- Bebidas gratis
- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Horarios flexibles
- Programa de referidos
- Servicio de comedor
- Trabajo desde casa
- Uniformes gratuitos
- Vacaciones adicionales o permisos con goce de sueldo
Tipos de compensaciones:
- Bono de productividad
- Bono trimestral
Pregunta(s) de postulación:
- ¿Estas dispuestx a romper tus limites para crecer?
Experiência:
- CRM software: 2 años (Obligatorio)
Lugar de trabajo: remoto híbrido en 50090, Toluca, Méx.
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