Service Desk

The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

Job DescriptionOverview:As a Service Desk Analyst at Wipro Limited, you will be the first point of contact for B2B users who call our Service Desk to troubleshoot end-user issues. Your primary role will be to provide primary user support and customer service, ensuring that our clients receive timely and effective assistance.Key Responsibilities:Provide...

{"Job Title": "Service Desk Analyst", "Job Description": "At Wipro Limited, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our B2B users who call our Service Desk to troubleshoot end-user issues.**Key Responsibilities:*** Provide primary user support and customer...

Job SummaryWe are seeking a highly experienced Service Desk Operations Manager to lead our Service Desk team at Cpi Aim De Mexico. The ideal candidate will have a strong background in IT service management, customer experience, and team leadership.Key ResponsibilitiesDevelop and implement service desk strategies to improve customer satisfaction and...

Job Summary:Cpi Aim De Mexico is seeking a highly skilled Service Desk Manager to lead our IT Service Desk operations. As a key member of our team, you will be responsible for developing and implementing Service Desk operational best practices, ensuring high customer service standards, and driving process improvements to impact operational and financial...

**Service Desk Analyst Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for...

Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

Role Purpose Maintaining, analyzing, troubleshooting, Hardware and software, cosumer service Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used...

{"title": "IT Service Desk Manager", "description": "A Microsoft-centric Managed Services Provider is seeking a skilled IT Service Desk Manager to oversee and manage their Help Desk operations (L1, L2) while transitioning the organization to a live support model. The ideal candidate will be responsible for implementing ITIL practices, focusing on incident...

Tata Consultancy Services (TCS) is a global leader in IT services, consulting & business solutions with a large network of innovation & delivery centers. We are seeking a skilled Service Desk professional to provide critical support services to a prominent Healthcare company based in Tijuana. Key responsibilities include: * Providing onsite and desk-side...

Job SummaryWe are seeking a highly skilled and detail-oriented Service Desk Analyst to join our team at Wipro. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain, analyze, and troubleshoot hardware and software issues to ensure seamless service...

Unlock Your Potential with CognizantWe're seeking a talented Service Desk Agent to join our team at Cognizant, a leading IT services provider. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleThis exciting opportunity is perfect for individuals who are...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

**About Tlnt &Amp; Spin Hire**We are a global Managed Services Provider that empowers businesses to thrive in the digital age. Our diverse team is spread across various geographies, and we're looking for a seasoned expert to join our team as an IT Service Desk Manager.**Job Summary**As an IT Service Desk Manager, you will oversee and manage our Help Desk...

Role DescriptionService Desk AgentAssociate I - Cloud Infrastructure ServicesWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a...

Guadalajara, Mexico - Tech Hiring - 3068277 **Job Description**: **_ONSITE POSITION IN GUADALAJARA - MEXICO_** - We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six...

Service Desk Agent OpportunityWe are seeking a skilled Service Desk Agent to join our team at Tata Consultancy Services (TCS) in Guadalajara. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to...

We're seeking a talented individual to join our team as a Service Desk Specialist at Cognizant, a leading IT services provider.About the RoleAs a Service Desk Specialist, you will be responsible for providing exceptional support to our clients, adhering to defined processes and SLAs. Your key responsibilities will include event detection, categorization, and...

Tata Consultancy Services (TCS) Job OpportunityWe are seeking a skilled Service Desk professional to join our team at Tata Consultancy Services (TCS). As a global leader in IT services, consulting, and business solutions, we provide innovative and delivery-centric services to our clients.Key Responsibilities:Provide onsite and desk-side support services to...

We are seeking a dedicated and detail-oriented **Service Desk QA Lead** to join our team. In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction and driving continuous...