Empleos actuales relacionados con Service Desk Analyst - Guadalajara - Wipro

  • Service Desk Analyst

    hace 5 meses

    Guadalajara, México JAMY INTERACTIVE A tiempo completo

    **Service Desk Analyst Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for...

  • Service Desk Analyst

    hace 2 meses

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Service Desk Analyst to join our team at Wipro. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain, analyze, and troubleshoot hardware and software issues to ensure seamless service...

  • Service Desk Analyst

    hace 1 mes

    Guadalajara, México Wipro Limited A tiempo completo

    Guadalajara, Mexico - Tech Hiring - 3095587 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** **Be responsible for primary user support and customer service** - Learn fundamental...

  • Service Desk Analyst

    hace 5 meses

    Guadalajara, México Wipro Limited A tiempo completo

    Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

  • Service Desk Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Service Desk AnalystRole OverviewMaintaining, analyzing, and resolving hardware and software issues is a key responsibility of this role. The Service Desk Analyst will provide primary user support and customer service, responding to queries from various channels, including calls, portal, emails, and chats. They will become familiar with each client and their...

  • Service Desk Analyst

    hace 5 meses

    Guadalajara, México Wipro A tiempo completo

    Role Purpose Maintaining, analyzing, troubleshooting, Hardware and software, cosumer service Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used...

  • Service Desk Support Specialist

    hace 2 meses

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Wipro. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain, analyze, and troubleshoot hardware and software issuesProvide primary user support and customer...

  • Service Desk Analyst

    hace 5 meses

    Guadalajara, México Wipro Limited A tiempo completo

    Guadalajara, Mexico - Tech Hiring - 3068277 **Job Description**: **_ONSITE POSITION IN GUADALAJARA - MEXICO_** - We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six...

  • Service Desk

    hace 5 meses

    Guadalajara, México Intugo Call Center A tiempo completo

    The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

  • Service Desk Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job SummaryAs a Service Desk Analyst at Wipro, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve customer queries and issues in a timely and efficient manner, ensuring high levels of customer satisfaction.Key ResponsibilitiesMaintain, analyze, and troubleshoot...

  • Service Desk Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job SummaryAs a Service Desk Analyst at Wipro, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve customer queries and issues in a timely and efficient manner, ensuring high levels of customer satisfaction.Key ResponsibilitiesMaintain, analyze, and troubleshoot...

  • Service Desk Analyst

    hace 5 meses

    Guadalajara, México Wipro Limited A tiempo completo

    Guadalajara, Mexico - Tech Hiring - 3072664 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...

  • Service Desk Operations Manager

    hace 3 semanas

    Guadalajara, Jalisco, México Cognizant A tiempo completo

    Service Desk Manager Opportunity at CognizantCognizant is a leading IT services provider seeking an exceptional Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in providing exceptional customer service and support to our clients.Key Responsibilities:Develop and...

  • Sr Analyst, IT

    hace 5 meses

    Guadalajara, México BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Service Desk Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job Summary:Wipro Limited is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues in line with Wipro's Service Desk objectives.Key Responsibilities:Provide primary user support and...

  • Service Desk Operations Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Service Desk Operations SpecialistThe Service Desk Operations Specialist will be the primary point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. The role requires adherence to Wipro's Service Desk objectives and involves handling service desk tickets using defined tracking software.Responsibilities:Provide primary user...

  • Service Desk Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    We are seeking a skilled Service Desk Agent to join our team at Tata Consultancy Services (TCS) in Guadalajara. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. Your fluency in English and French will enable you to communicate effectively with our clients, and your IT support...

  • Service Desk Specialist

    hace 4 semanas

    Guadalajara,JA-Aviacion, México Cognizant A tiempo completo

    Service Desk Agent OpportunityWe are seeking a highly skilled and motivated Service Desk Agent to join our team at Cognizant. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Adhere to defined processes and SLAs to ensure timely and effective issue...

  • Service Desk Agent

    hace 1 mes

    Guadalajara, México Cognizant A tiempo completo

    **Not Applicable** **Qualification**: Not Applicable ** Responsibility**: Not Applicable **Must Have Skills** - Service Desk **Good To Have Skills** - Change LifeCycle Mang - Desktop Support - Remote - Incident Management - End User Tools - Nexthink - Service Now - Windows - Networking

  • Service Desk Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Cognizant A tiempo completo

    Service Desk Agent OpportunityWe are seeking a highly skilled and motivated Service Desk Agent to join our team at Cognizant. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Adhere to defined processes and SLAs to ensure timely and effective issue...

Service Desk Analyst

hace 3 meses

Guadalajara, México Wipro A tiempo completo

Role Purpose

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Do

  1. Be responsible for primary user support and customer service
    1. Respond to queries from all calls, portal, emails, chats from the client
    2. Become familiar with each client and their respective applications/ processes
    3. Learn fundamental operations of commonly-used software, hardware and other equipment
    4. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
    5. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
    6. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
  1. Regular MIS & resolution log management on queries raised
    1. Record events and problems and their resolution in logs
    2. Follow-up and update customer status and information
    3. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
    4. Identify and suggest improvements on processes, procedures etc.

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Team Lead - Service Desk

Regular reporting & updates

Core Service Delivery Team

For adherence to SD SoW

External

Clients

Handle issues/ queries

Display

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Process Excellence - Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk - Competent to Expert
    • Domain Knowledge - Knowledge of process/ domain managed - Competent to Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

  • Behavioral Competencies
    • Effective Communication
    • Detail Oriented
    • Change Agility
    • Client centricity
    • Execution Excellence
    • Passion for Results

Deliver

No.

Performance Parameter

Measure

1.

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation

Customer Experience

2.

Personal

Attendance

Documentation etc.

Agente de Soporte

Mantenimiento, análisis, resolución de problemas, hardware y software, servicio al cliente

TIS Service Desk