Us Dealership Retail Network Specialist
hace 1 mes
E
**XPERIENCE: M**
- ultiple years in Marketing Sales & Service required F
- ield dealer contact experience preferred P
- rior Retail Network experience a plus but not required K
- nowledge of dealership operations and dealership financial statements/sales and profit forecasts C
**OMPETENCIES & SKILLS: S**
- trong interpersonal / leadership / organizational skills and competencies A
- bility to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel A
- ble to work independently, and with ambiguity S
- trong verbal and written skills E
- xperience in the Microsoft Office suite A
- bility to work with accuracy under pressures of time and workload C
- omprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.) A
- bility to manage deadlines and timelines with multiple inputs and complexities F
- ield dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust E
- xtraordinary teamwork, collaborative skills and demonstrated behaviors C
- ustomer Service Mindset
D
ISCLAIMER F
ord Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
R
**ESPONSIBILITIES: S**
- upport Market Area/Regions (Ford Blue) to achieve successful execution of Retail Network related business plans associated Retail Netwowrk strategies, minority dealer actions and rehabilitate and replace lower performing dealerships. E
- valuate, develop, process, and execute all franchising transactions involving Sales & Service Agreements in a timely manner. S
- erve as a single point of contact and resource for the Field team and Dealers regarding franchise related issues. A
- ssist in resolving complex issues related to transitions in ownership and/or multiple locations for franchised dealerships. E
- nsure close collaboration and communication in achievement of goals with the field team, Franchising Coordinator, Retail Network Contracts Manager, Rep Planning, Office of General Consuel (OGC), Finance, Ford Customer Service Division, Ford Land, Ford Credit, and all components affecting dealer related actions E
- nsure Retail Network actions comply with State Franchise laws and are consistent with established, uniformly applied policies and accomplishes intended result of Regional recommendations. E
- nsure newly appointed or terminated Dealer commitments and contractual obligations are fulfilled. E
- valuate and ensure Resignation Benefits (parts returns, vehicle repurchases, signs) for resigning Dealers are appropriate. Coordinate collection and/or assignment of account balances due Ford Motor Company by resigned/terminated dealers. Build and maintain relationships with Credit and Collections. I
- nterface with other company components and vendors as necessary to further Regional goals and objectives. H
- andle record maintenance and retention for all completed Retail Network actions. F
- ulfill all OGC requests for litigation purposes. P
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