Service Area Manager

hace 3 semanas

México Gruppo AB - Energy Sustainability A tiempo completo

AB pursues - with great determination - the highest levels of innovation. We continuously accumulate knowledge, experience and the latest technologies, in order to respond to a primary human need - that of energy - with advanced solutions, contributing to building a better future within an eco-sustainable framework.
- Developing innovation for energy has always been our focus. This is why our leadership in the cogeneration sector has also extended to biofuels, with systems for the purification and liquefaction of biomethane and for the treatment of emissions into the atmosphere.
- We are the only company able to independently manage, through an industrial process, the end-to-end cycle for building cogeneration plants: consulting, design, production, installation, start-up and assistance.
- AB is committed to an employee relationship based on openness and trust. A Group where you will find professionals and managers who care about your personal development and your professional growth, while also having the unique opportunity to pursue an international career.

YOUR CHALLENGES
You'll be part of the Mexican Service Team and you'll be responsible of the following activities:

- Interface with the customer and prepare the weekly calendar of routine maintenance working, schedule the extraordinary maintenance, update the annual calendar of maintenance activities (Minor and Major), also carrying out the analysis of inventories;
- Be responsible for the entire process of analysis and verification of the oil;
- Verify the closing of the working orders;
- Monitor the opening and status of tickets open in relation to the control room;
- Periodically check the Plant Performance Reports on Power BI (for example, but not limited to: plant performance and availability, Tiny connectivity, oil analysis);
- Manage warranty issues in coordination with the warranty structure in Italy;
- Maximize service quality and productivity;
- Validate forecast of emergency parts (considering the number of engines) to keep the warehouse fullfilled;
- Monitor the implementation and development of SAP;
- Prepare the reports for the clients;
- Check and approve the timesheet of the technicians (working hours, overtime and holidays);
- Ensure the professional growth of technicians;
- Manage customer relationships to ensure customer retention and growth in the designated area, for example by making sales calls or traveling to Customer sites, and speaking/interacting on new contracts or existing contracts;
- Support in sales of service contracts in the LATAM market;
- Be financially responsible for the service work and the operational budget objectives of each plant.WHY WE WOULD CHOOSE YOU
- You have technical/energy studies
- You already have acquired professional experience in customer service and manage clients/suppliers relationship
- You have experience in maintenance
- You have good communication skills
- You are able to manage a team

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