E-commerce Operations Specialist
hace 6 meses
Our client is a leader in the distribution of pleasure and romance products and is looking for an experienced E-commerce Operations Specialist to join a team of talented individuals.
**Working Schedule: Monday through Friday, 8am to 4:30pm PST**
**Rate paid in USD: 8 per hour**
**Responsibilities**
- Creating product listings on online marketplaces such as Amazon ,eBay, Shopify and other ecommerce platforms.
- Conducting market research to identify new trends in the industry or among competitors.
- Analysing website data to determine the most popular products or factors that may influence customers’ buying behaviour.
- Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
- Managing stock by arranging returns, refunds, and exchanges where appropriate.
- Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
- Tracking analytics and optimizing marketing campaigns through Google Analytics and identifying opportunities for improvement.
- Monitoring site traffic and customer feedback to assess response to site updates.
- Managing social media platforms
- Implementing and refining SEO strategies
- Possessing a full understanding of best practices in SEO, pricing, media assets and inventory.
- Updating SEO on selling platforms.
- Reviewing landing pages, product information, payment options, and any other relevant systems associated with the website to ensure they are visually appealing, and accurate.
- Assisting in making decisions on promotions such as discounted offers and bundles available.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Resolve and remove any negative feedback.
- Taking responsibility for the day-to-day management of the business in defined accounts.
- Keep records of customer interactions, process customer accounts and file documents.
- Submit daily productivity reports to both Manager and Stakeholders at the end of the day.
**Requirements**:
- Proven customer support experience or experience as a Client Service Representative
- Proven track record or understanding and implementing SEO on selling platforms
- Excellent communication and presentation skills
- Microsoft Office Suite
- Ability to multitask, prioritizing, and successfully managing multiple deadlines simultaneously, while maintaining attention to detail
- Must have a laptop/desktop which meets the minimum qualifications:
- Processor:
- Core i5 or higher
- RAM - 8GB or higher
- Bandwidth Requirements Minimum:
- Download Speed: at least 6 Mbps
- Upload Speed: at least 6 Mbps
- A quiet, private place in your home where you can work without background
**Benefits**
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance
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