Senior Representative, Officer

hace 1 mes


Tijuana, México Global Payments A tiempo completo

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Responsibilities**:
**Client Onboarding (End-to-End)**:

- **Monitor and manage the progress of onboarding tasks across Sales, Customer Assistance, Underwriting, and Implementation teams.**
- **Ensure adherence to SLAs and assist in resolving bottlenecks in the onboarding process.**

**Implementation and Reporting**:

- **Track and follow up on implementation cases, ensuring both card-present and card-not-present affiliations are delivered to the client within SLA.**
- **Generate reports on completed affiliations for internal review.**

**Never Active Clients**:

- **Identify newly onboarded clients with mínimal or no transaction activity (under $50 within the first 2 months).**
- **Perform retention efforts via service calls, sales executive visits, alignment with our Bank Partners, solving service issues, or offering promotions (e.g., reduced fees, device updating, etc).**

**Intensive Care**:

- **Monitor high-value clients ("TOP clients") to ensure consistent profitability.**
- **Address declining revenue trends by initiating service calls to identify and resolve issues.**

**SLA Monitoring and Reporting**:

- **Oversee SLA performance across relevant departments, providing comprehensive and up-to-date information to sales executives and divisional leaders through a timely update of related reports**
- **Maintain and update data via reports from implementation and concluded/non-concluded cases.**

**Post-Affiliation Activation**:

- **Monitor recently affiliated clients, ensuring their activation and verifying satisfaction through Net Promoter Score (NPS) surveys.**
- **Analyze inactivity causes and recommend corrective actions.**

**Executive Reporting**:

- **Prepare and deliver executive-level reports summarizing onboarding, retention efforts, and client performance.**

**As a representative of EVO’s sales force, you will uphold the company’s values and adhere to the highest standards of ethics and quality.**

**Requirements**:

- **Completed or near-completed Bachelor’s degree in Business Administration, Economics, or a related field.**
- **Minimum of 1 year of experience in administrative roles.**
- **Proficiency in Microsoft Office Excel or related Google tools (medium to advanced level preferred).**
- **Familiarity with CRM tools (preferred).**
- **Basic proficiency in English (preferred not mandatory)**

**Key Competencies**:

- **Problem-solving skills.**
- **Strong analytical mindset.**
- **Effective communication at all organizational levels.**
- **High energy and drive.**
- **Active listening abilities.**
- **Teamwork and collaboration.**

**This position demands a proactive individual with the ability to manage multiple tasks, adapt to changing priorities, and maintain focus on client satisfaction and retention. Join us to make a significant impact on our clients and our business.



  • Tijuana, Baja California, México Autogrow (Petovera) A tiempo completo

    Company Overview: As a Senior Leadership Officer at AutoGrow (Petovera), you will play a pivotal role in shaping the organization's talent management and recruitment strategies. With a focus on increasing productivity and effectiveness among team members, you will be responsible for providing leadership and implementing internal processes to support the...


  • Tijuana, México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Tijuana, México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customs Officer Mexico

    hace 7 meses


    Tijuana, México Infineon Technologies A tiempo completo

    The Customs Officer is the local representative for a legally independent Infineon Company and is responsible for the implementation of and compliance with the ICP, including staff training, communication, and the operational implementation of ECC tools and processes as well as management of daily customs issues. Their competencies include policy competence,...


  • Tijuana, Baja California, México North American Production Sharing De México S.A. De C.V. A tiempo completo

    North American Production Sharing De México S.A. De C.V. is seeking a Senior Sales and Technical Representative to join its team in Mexico.About the Role:The ideal candidate will have a strong background in sales and technical support, with experience in developing new business opportunities and building strong relationships with customers.Key...

  • Executive Assistant

    hace 7 meses


    Tijuana, México USA Clinics Group A tiempo completo

    USA Clinics Group is looking for an Executive Assistant to support Revenue Cycle Officer. **Responsibilities**: - Work directly with the officer to support all aspects of his daily work routine. - Maintain the officer’s calendar, including scheduling meetings, appointments, and travel arrangements. Exercise discretion in committing time and evaluating...


  • Tijuana, Baja California, México Citi A tiempo completo

    OverviewCiti is a leading global bank that offers a wide range of financial products and services. As a Field Sales Officer, you will play a crucial role in meeting sales targets for these products and services within your assigned district or location.The overall objective of this position is to utilize basic product knowledge to build relationships with...

  • Executive Assistant

    hace 7 meses


    Tijuana, México USA Clinics Group A tiempo completo

    USA Clinics Group is looking for an Executive Assistant to support Revenue Cycle Officer. **Responsibilities**: - Work directly with the officer to support all aspects of his daily work routine. - Maintain the officer’s calendar, including scheduling meetings, appointments, and travel arrangements. Exercise discretion in committing time and evaluating...


  • Tijuana, Baja California, México Empleando Mexico A tiempo completo

    OverviewWe are seeking a highly skilled Senior Customer Service Representative to join our team at Empleando Mexico in Tijuana, Baja California. This is an excellent opportunity for a motivated individual to leverage their strong customer service skills and experience in a dynamic environment.Estimated Salary: $250,000 MXN per annumJob DescriptionThis role...


  • Tijuana, Baja California, México Viamericas A tiempo completo

    Viamericas is a leading financial services provider, empowering immigrants to succeed through innovative solutions. Our mission is to deliver exceptional customer experiences while fostering growth and prosperity.**Job Overview**:We are seeking a talented Senior Business Development Representative to join our team. As a key member of our sales force, you...


  • Tijuana, Baja California, México Confie - (Cuenta Madre 2020) A tiempo completo

    Company OverviewConfie - (Cuenta Madre 2020) is a growing retail business that requires skilled problem solvers to join our team. We are looking for ambassadors who can provide world-class care to our clients.Job DescriptionWe are seeking an experienced customer service representative to handle general inquiries, update customer information and profiles, and...


  • Tijuana, Baja California, México Stryker A tiempo completo

    About StrykerStryker is a leading medical technology company that offers innovative products and services to improve patient outcomes.Job OverviewWe are seeking an experienced Director, Finance to join our team in [Location]. This role will lead financial operations for two GQO Plants, overseeing fiscal records, financial reports, and accounting practices....

  • Executive Assistant

    hace 7 meses


    Tijuana, México USA Clinics Group A tiempo completo

    **_ Responsibilities:_** - Work directly with the manager to support all aspects of the daily work routine - Maintain the manager's calendar, including scheduling meetings, appointments, and travel arrangements. Exercise discretion in committing time and evaluating needs. - Determine priority of matters of attention for the officer; redirect matters to staff...


  • Tijuana, Baja California, México Eaton A tiempo completo

    Eaton's IS AER FED division is currently seeking a highly skilled Senior Product Engineer to provide technical leadership for our conveyance product line.**Key Responsibilities:**The successful candidate will be responsible for providing product engineering services to support the day-to-day operations of the assigned facility, including problem-solving of...


  • Tijuana, Baja California, México Fine Talent A tiempo completo

    Job OverviewFine Talent is seeking a Senior Quality Assurance Strategic Lead to oversee quality and regulatory compliance for multisite manufacturing operations in Mexico.ResponsibilitiesProvide visionary leadership to quality assurance teams across multiple sites, fostering a culture of accountability, innovation, and excellence.Develop and execute a...


  • Tijuana, Baja California, México Global Payments A tiempo completo

    At Global Payments, we empower businesses to thrive in an ever-evolving payments landscape. Our team of experts works tirelessly to deliver innovative solutions that drive success.Salary: $65,000 - $85,000 per yearAbout the RoleWe are seeking a highly motivated and detail-oriented Key Client Relationship Specialist to join our dynamic team. As a Senior...


  • Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property loans. Support borrowers and agents by providing detailed information on how to service a loan, de-escalate calls and process. Essential Duties and Responsibilities: Following is a summary of the essential functions...


  • Tijuana, Baja California, México Citibank A tiempo completo

    The position of Credit Portfolio Officer is a crucial one within the organization, requiring a strategic professional who can navigate complex issues and contribute to the overall direction of the business. With a focus on credit risk management, this role demands a deep understanding of the market and the ability to stay ahead of emerging trends.Key...

  • Executive Assistant

    hace 7 meses


    Tijuana, México USA Clinics Group A tiempo completo

    _**Description**_ **ON SITE, TIJUANA, MX.** - **Responsibilities**_ - Work directly with the manager to support all aspects of the daily work routine - Maintain the manager's calendar, including scheduling meetings, appointments, and travel arrangements. Exercise discretion in committing time and evaluating needs - Determine priority of matters of attention...


  • Tijuana, México Eaton A tiempo completo

    Eaton’s IS AER FED division is currently seeking a Senior Product Engineer. **What you’ll do**: **Position Overview**: The primary purpose of this role will be to provide product engineering services to support the day-to-day operations of the assigned facility. This role will be the technical design leader responsible for oversight of our extensive...