Customer Service Agent

hace 5 meses


Monterrey, México UniTeller A tiempo completo

UNITELLER DE MÉXICO es una Compañía Internacional de Transferencia de Dinero con presencia en Estados Unidos, Latinoamérica y Asia.

CUSTOMER SERVICE AGENT

Propósito básico del puesto

Brindar atención, asesoría y guía bilingüe a usuarios de servicios digitales, en chat, teléfono y correo. Lo anterior, siguiendo los lineamientos del departamento y UNITELLER, con la finalidad de brindar la mejor experiência a nuestros clientes, incrementar el negocio digital.

FUNCIONES PRINCIPALES:

- Representar de manera profesional y ética a todos los Servicios Digitales y a UNITELLER
- Evaluar riesgo de Fraude en transacciones en base a los procesos establecidos
- Interpretar las necesidades y requerimientos de los clientes
- Analizar patrones comportamiento en transacciones
- Autorizar/cancelar/detener Transacciones
- Desarrollar habilidades en base a retroalimentación
- Seguir indicaciones de equipo de liderazgo

**Requisitos**:

- Experiência en Atención al cliente de 1 año
- Profesionista con carrera universitaria iniciada.
- Bilingüe ( 80% o mas, oral y escrito)
- Flexibilidad de Horario Lunes-Domingo, 7:00 a 23:00 hrs
- **Jornada Laboral de 7 horas y media.**:

- Descanso rotativo entre Sábado y Domingo.
- Sueldo $13,000.00 mxn, Nominales
- Vales de Despensa
- Fondo de Ahorro
- 30 Dias de Aguinaldo
- Y todas las prestaciones de ley.



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