Tech Support Level 3

hace 4 semanas

Desde casa, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

As experts in nearshore recruitment, **Cápita Works **specializes in connecting Mexican talent with exceptional long-term remote job opportunities in the US. We're dedicated to matching you with clients who will value and celebrate your unique skills.

We are currently searching for a standout **IT Systems Analyst III **ready to excel in an international setting.

**WE OFFER**
- Competitive monthly salary range starting at $30,000.00 to $35,000.00 NET.
- US holidays.
- 12 vacation days after the first year.
- Remote work.

**RESPONSIBILITIES**
- Dispatch, Escalations, and Ticket Management.
- Technical Support and Escalations.
- Client Documentation.
- Operate and maintain IT technical tools and services.
- Client Documentation Audit.
- Billable Utilization (70% utilization target) Timesheets.
- Ticket Audit and Resolution.
- Client Roadmaps.
- One Time Assessments (OTA) - as needed.
- Client recurring infrastructure, hardware, software, licensing, domains, ssl certificates, and documentation Audit and Recommendations.

**REQUIREMENTS**
- Advanced English.
- Excellent written and verbal communication skills.
- A minimum of 5 years of technical support experience.
- Experience working for a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP).
- Strong customer service skills.
- Experience with Windows Server, VMWare, Active Directory, and Google Workspace.
- Experience with Autotask ticketing system and Datto RMM remote monitoring tool.
- Experience with security solutions such as Rapid7, Nessus, or other open source security tools.

**SCHEDULE**
- Monday to Friday (8:00 to 17:00 PST).

Tipo de puesto: Tiempo completo

Salario: $30,000.00 - $35,000.00 al mes

Horario:

- Turno de 8 horas

Idioma:

- Inglés avanzado (Obligatorio)

Lugar de trabajo: Empleo remoto

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