Service Manager

hace 5 meses

Tlahuac, México Cognizant A tiempo completo

**We’re hiring**

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a** **Service Manager**

**OBJECTIVES**:

- Provide Project and Portfolio Management leadership across Global IT, including value realization, communication, tracking, and visualization and leading excellence in delivery of those objectives.
- Responsible for implementing governance alignment and management, including sourcing, budgeting, compliance, project and portfolio Global IT processes.
- Provides leadership to cross-functional teams and/or program composed of multiple products/work streams with medium complexity in the successful delivery of high-impact IT initiatives.
- Manages solutions to achieve identified objectives, drives program achievement, and influences decision-making on projects and focusing on business outcomes.
- Key contributor to transforming Global IT units to the Product Centric operating model, by influencing and implementing change management, and providing guidance for transition from waterfall to agile methodologies.

**ACCOUNTABILITIES**:

- Identify and solve complex problems in Project/Program Management across Waterfall and Agile methodologies for implementation and/or administration of project governance requirements, feedback for process improvement, lessons learned, and program enhancements. Acta s a point of escalation moderately complex, non-routine problems.
- Identify opportunities and business needs by ensuring alignment of project and product investments and initiatives with business strategy based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies
- Lead the implementation of strategic and core projects and programs with routine monitoring, measurement, and reporting of performance to budget, schedule, and business objectives.
- Identifies barriers that are slowing down projects and identify innovative solutions to remove inefficiencies to drive toward program goals. Provide periodic updates to senior management. Monitor execution of various delivery team activities
- Actively manages the project governance and portfolio management processes to ensure that approved functional area projects fit within budget and resource constraints; has visibility into project performance and project risks and issues. Ensures governance coordination and sup-port of the project/program portfolio. Partner with Global IT Portfolio Leads to ensure compliance with and appropriate use of enterprise portfolio/project management tools
- Contributes to key initiatives, projects, and changes in collaboration with business, Global IT Sponsors, and Global IT Partners to maintain a highly productive and effective delivery team through facilitation and coordination and to ensure excellence in delivery of business outcomes.
- Lead multiple matrix delivery teams, ensure alignment to software delivery processes/best practices, and work with project managers to maintain project management standards and procedures.
- Coach, develop, and mentor delivery teams in the development of detailed project plans, identifying resource needs to support delivery efforts, and coordinating the daily activities of the development teams for guidance and direction on problems or issues and to ensure excellence in delivery of business outcomes.
- Works effectively in a multi-cultural, multi-disciplinary team environment. Experience working with local and virtual team. Able to organize and direct others' work efforts with tact and diplomacy and contribute to the development of team members and team goals.
- Adapt and learn and lead in an organizational model that is delivering value to the business partners with different project methodologies.

**EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS**:

- Master's Degree in relevant field (Management, Technology) is required.
- 8+ years’ experience within a Lean/Agile development environment
- Extensive experience partnering with business area leaders to plan and deliver programs.
- Outstanding communication skills, both written and verbal, and ability to reach audiences of all levels of a large global organization (required)
- Technical knowledge to determine how project data can be organized meaningfully in order to facilitate project team success.
- Highly effective written and verbal communication skills to manage, motivate and drive decisions within cross-cultural teams.
- Proven skills in negotiation, influencing without authority and working diplomatically through conflict.
- Ability to identify, ad

  • Service Manager

    hace 5 meses

    Tlahuac, México Novo Nordisk A tiempo completo

    Service Manager **Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX**Position for Novo Nordisk GBS Mexico**- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and...

  • Customer Service Manager

    hace 5 meses

    Tlahuac, México PPG Industries A tiempo completo

    As a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...

  • Customer Service Manager

    hace 5 meses

    Tlahuac, México METRI A tiempo completo

    **Vacante para la empresa METRI en Cuautitlán Izcalli, Estado de México**: Job Vacancy Customer Service Manager Cuautitlán, Estado de México, México Working days: Monday to Friday Working hours: 9:00am - 5:30pm Transnational company | Manufacturing World leading company in cosmetic packaging Innovative partner and solution provider for clients...

  • Service Desk Manager

    hace 5 meses

    Tlahuac, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Service Delivery Manager

    hace 5 meses

    Tlahuac, México C.ONFIDENCIAL A tiempo completo

    Empresa líder en soluciones tecnológicas se encuentra en busca de tu talento como: "Service Delivery Manager" **Requisitos**: Ing. en Computación, Informática, Sistemas o afín (titulado) Contar con certificación PMP vigente y comprobable Experiência en puestos similares mínimo 3 años Ofrecemos: Sueldo competitivo Prestaciones de...

  • Service Manager

    hace 5 meses

    Tlahuac, México Novo Nordisk A tiempo completo

    **Position for Novo Nordisk GBS Mexico** Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City. This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your professional and personal development through offering you the...

  • Service Manager

    hace 5 meses

    Tlahuac, México Danfoss A tiempo completo

    Requisition ID: 39222- Job Location(s): Mexico City, MXDanfoss is looking for an experienced Service Manager based in Monterrey. As our new Service Manager, you will be responsible to lead the activities of the sales team for the DrivePro part and D4 division in Mexico, perfect guidelines and procedures with commercial autonomy, seeking to support the board...

  • Customer Service Manager

    hace 5 meses

    Tlahuac, México PPG A tiempo completo

    As a customer service manager, you will lead and supervise your team through change management processes to achieve the evolution and implementation of vanguard technology digital channels, processes end to end, operational systems, productive structure, and integral information flow to provide an excellent service to our customers. You will also ensure that...

  • Service Delivery Manager

    hace 5 meses

    Tlahuac, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Service Delivery Manager Ti

    hace 5 meses

    Tlahuac, México Experis A tiempo completo

    Experis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, en Experis IT estamos buscando: **Service Delivery Manager.** **Actividades**: - Gestión de proyectos en paralelo. - Preventa de soluciones TI. - Estimación de soluciones: alcance, enfoque, tiempo,...

  • Service Domain Manager

    hace 5 meses

    Tlahuac, México Ericsson A tiempo completo

    **Join our Team**: **About this opportunity**: As a Service Delivery Manager at Ericsson, you'll hold the central role of steering customer relationships and ensuring superior service delivery. Apart from overseeing the business execution aimed at customer satisfaction, your duties will also encompass environmental, health, and safety performance of...

  • Itsm Problem Manager Service Desk Bilingue

    hace 5 meses

    Tlahuac, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....

  • Itsm Problem Manager Service Desk Bilingue

    hace 5 meses

    Tlahuac, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Coyoacán, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....

  • Service Delivery Manager

    hace 5 meses

    Tlahuac, México Capgemini A tiempo completo

    **RH**:Alexander González **Location**:CDMX **Industry - Sector**:Retail **What you’ll do?** - Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate. - Deep understanding of the client's business and developing relationships with client representatives, identifying...

  • Service Delivery Manager

    hace 5 meses

    Tlahuac, México Capgemini A tiempo completo

    **RH**:Alexander González **Location**:CDMX **Industry - Sector**:Retail **What you’ll do?** - Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate. - Deep understanding of the client's business and developing relationships with client representatives, identifying...

  • Senior Manager, Service Delivery

    hace 5 meses

    Tlahuac, México TTEC A tiempo completo

    Senior Manager, Service Delivery **Senior Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose,...

  • Jr Customer Service Manager

    hace 5 meses

    Tlahuac, México PPG Industries A tiempo completo

    As a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-Remote **Key...

  • Itil Consultant Ba Infrastructure Service Now

    hace 5 meses

    Tlahuac, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...

  • Incident Manager

    hace 5 meses

    Tlahuac, México Group Cos México A tiempo completo

    Incident manager **Requisitos**: - Carrera Concluida en tecnologías de información, computación, informática o a fin. - Idioma inglés al 90% (obligatorio) - Conocimiento en frameworks ITSM (preferiblemente ITIL a nível fundacional), enfocado a Gestión de Incidentes y Gestión de Problemas - Conocimiento general de componentes Infraestructura y...

  • Service Project Manager North

    hace 5 meses

    Tlahuac, México Videojet A tiempo completo

    Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our...