Sr. Manager, Customer Quality
hace 2 meses
**SR. MANAGER, CUSTOMER QUALITY**
***:
The primary focus of the Factory Customer Quality Assurance Director is to drive resolution for problems in materials, components and products, though systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions as needed. Serves are the to go person on maters of solving problems and providing training on the fundamental quality tools and supports improvement efforts. Ensures flawless and on-time communication to customers and manages escalations.
**RESPONSIBILITIES**:
- Ensure the resolution of the identified problems with the urgency they may require.
- Confirm failure description and scope of issue. Drive emergency actions.
- Collect, review, and react to data collected within the manufacturing processes. Ensure containment actions are due on time
- Drive root cause analysis till identification and derive corrective action plans.
- Lead on problem solving team and for Fast Response System. Responsible for driving the problem-solving process including tool use, confirming 8D content and meeting customer and/or internal response time requirements.
- In the case of non-conforming products, facilitates the problem-solving process with the relevant team.
- Perform process capability studies on existing processes. Review and analyze results. Recommend changes to processes based upon findings and perform follow up to verify effectiveness.
- Participate in the modification of Failure Mode and Effects Analysis (FMEA).
- Ensures on-time communication to the customers on the escalated issues and drives accountability on problems-resolution.
- Has the authority and the responsibility to stop any process or product delivery in case of a non-conformance of customer expectations, safety, or environmental risks.
**WORK ENVIRONMENT**:
- Standard office environment, noisy & busy manufacturing areas / labs, and clean-room environment
- AE is a highly dynamic, technically challenging, and fast-paced manufacturing work place
**QUALIFICATIONS**:
- Required:
- Strong communication, facilitating and coordination skills
- Hable to handle communications with customers
- Experte in Problem-solving methodologies
- 6Sigma Black Belt
- Expert on practical problem-solving tools using 8D methodology:
- Is-Is Not
- Brainstorming
- Fishbone diagram
- Affinity Diagrams
- 3x 5 Why
- Experience in Assembly processes
- Preferred:
- Experience in relevant manufacturing processes and technologies
- Expertise knowledge on quality tools, and process/production control methods such as:
- FMEA
- MSA
- SPC
- DOE/Taguchi
- DMAIC
**EXPERIENCE**:
- Technical Expert Level Position; minimum 10 years’ experience in industry
- Experienced with working in a faced paced, high mix low volume manufacturing environment
- Experienced with manufacturing quality and product quality management
- Expert of 6sigma, SPC, Variation Control, MSA or GR&R techniques and other quality tools
- Understanding of ISO 9001 quality systems and copy exactly requirements
**EDUCATION**:
- Bachelor’s degree in engineering or a technical field from an accredited institution
- Advanced Degree in Engineering / Science - desired
- 6Sigma BB, MBB desirable
-
Sr. Customer Quality Assurance Manager
hace 5 meses
Mexicali, México Industrias SL, S.A. de C.V. A tiempo completoDescripción y detalle de las actividades The primary focus of the Factory Sr. Customer Quality Assurance Manager is to drive resolution for problems in materials, components and products, though systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions...
-
Customer Quality Manager
hace 5 meses
Mexicali, México Safran A tiempo completo**Description du poste**: The Customer Quality Manager (CQM) position provides the opportunity to gain experience working with customers and across multiple disciplines with Safran Electronics & Defense, Avionics (SEDA). The CQM has a direct impact on customer satisfaction metrics. A successful CQM develops strong customer relationships and manage the...
-
Customer Quality Manager
hace 4 semanas
Mexicali, Baja California, México Safran A tiempo completo**Job Summary**:The Customer Quality Manager position at Safran is a unique opportunity to work with customers and across multiple disciplines. As a key member of the team, you will have a direct impact on customer satisfaction metrics.**Key Responsibilities**:Develop strong customer relationships and manage customer satisfaction metrics for assigned...
-
Quality Engineering Manager
hace 4 semanas
Mexicali, Baja California, México Oilandgas.Org A tiempo completoJob Title: Sr Quality Engineering ManagerInnovative Quality Leadership OpportunityAbout the RoleWe are seeking a highly experienced and skilled Sr Quality Engineering Manager to lead our Quality organization at our Tijuana site. As a key member of our team, you will be responsible for driving quality excellence and ensuring compliance with customer...
-
Customer Quality Assurance Manager
hace 4 semanas
Mexicali, Baja California, México Safran A tiempo completoJob Description**Job Summary:**We are seeking a highly skilled Customer Quality Manager to join our team at Safran. As a key member of our quality team, you will be responsible for ensuring customer satisfaction and driving quality improvements across our operations.Key Responsibilities:Interface with business units, cross-functional groups, and customers...
-
Jr. Quality Engineer
hace 5 meses
Mexicali, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Supports Sr Customer Quality Engineer to track, measure and report Customer Claims - Supports the efforts and continuous improvement projects for the KPIs of the Quality department. - Supports Sr Customer Quality Engineer in activities related to RMA Process - Supports on Warranty analysis reports working with...
-
Customer Quality Assurance Manager
hace 4 semanas
Mexicali, Baja California, México Michael Page A tiempo completoJob SummaryWe are seeking a highly skilled Customer Quality Manager to lead our 8D problem resolution teams and ensure the resolution of identified problems with urgency. The ideal candidate will have 10 years of industry experience and expertise in 6sigma, SPC, Variation Control, MSA or GR&R techniques.Key ResponsibilitiesLead 8D problem resolution teams...
-
Quality Audits Manager
hace 1 mes
Mexicali, Baja California, México Chromalloy A tiempo completoQuality Audits ManagerChromalloy is a global engineering and solutions company that provides aftermarket parts, repairs, and solutions to extend the life of aircraft engines and gas turbines. We are seeking a Quality Audits Manager to lead our quality function and drive performance improvement.Key Responsibilities:Lead the quality team to ensure compliance...
-
Sr. Quality Systems Engineer
hace 5 meses
Mexicali, México Medline A tiempo completoDescripción y detalle de las actividades The Sr. Quality Systems Engineer is the responsible in the development, implementation and follow up of the QMS (MDSAP, ISO13485 & FDA 21CFR Part 820) for MXC ensuring compliance to the applicable standards and regulations for the medical devices. Develop the internal audit program in MXC. Acts as Auditor Leader...
-
Aerospace Quality Manager
hace 1 día
Mexicali, Baja California, México Safran A tiempo completoThe estimated salary for this position is $120,000 per year.Job Description:This role provides the opportunity to gain experience working with customers and across multiple disciplines with Safran Electronics & Defense, Avionics (SEDA).Responsibilities:Interface with business units, cross-functional groups, and customers internationally on support tasks...
-
Customer Quality Engineer
hace 5 meses
Mexicali, México Sensata Technologies A tiempo completoThe Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release,...
-
Customer Quality Engineer
hace 5 meses
Mexicali, México Sensata Technologies A tiempo completoThe Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release,...
-
Senior Customer Quality Engineer
hace 2 meses
Mexicali, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Act as the primary point of contact for senior customer representatives on quality-related matters. - Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics. - Manage high-priority customer complaints and escalations, ensuring timely and effective resolution. - Lead...
-
Senior Manager Quality Systems
hace 4 semanas
Mexicali, Baja California, México Infineon Technologies A tiempo completoAs a Senior Manager Quality Systems at Infineon Technologies, you will be responsible for ensuring the site's quality management system's compliance to customer, statutory, regulatory, and international standards. This includes assessing manufacturing readiness of new product designs, change control of existing products and processes, and leading customer...
-
Customer Quality Engineer
hace 6 meses
Mexicali, México Garrett Advancing Motion A tiempo completoDescripción y detalle de las actividades Experiência y requisitos - Must have experience and competency to work on a peer level with customer personnel. - Lead 8D teams and works with cross functions as needed for timely and effective issue resolution. - Track & report key customer quality metrics (e.g. PPM, 8D/CAR response) keeping internal data aligned...
-
Quality Audits Manager
hace 3 semanas
Mexicali, Baja California, México Chromalloy A tiempo completoQuality Audits ManagerChromalloy is a global engineering & solutions company, providing aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. As a Quality Audits Manager, you will lead the Quality function, including Quality Engineers, Quality Supervisors, Lab Technicians, NDT Level III,...
-
Customer Quality Strategist
hace 2 días
Mexicali, Baja California, México Sensata Technologies A tiempo completoOverviewWe are seeking a Customer Quality Strategist to join our team at Sensata Technologies. As a key member of our organization, you will play a critical role in driving quality improvement and ensuring customer satisfaction.About the RoleThis is a challenging opportunity for an experienced Quality Engineer with a strong background in customer-facing...
-
Quality Assurance Manager
hace 3 semanas
Mexicali, Baja California, México Vertiv Co. A tiempo completo**JOB SUMMARY & ACCOUNTABILITIES**:Under indirect supervision, the Quality Assurance Manager performs several technical quality control and quality assurance labors, such as process audits, establishment of inspection methods, establishment of statistical process quality control programs, and continuous improvement of quality metrics. This role also involves...
-
Customer Quality Assurance Specialist
hace 4 semanas
Mexicali, Baja California, México Sensata Technologies A tiempo completoJob Title: Customer Quality EngineerJob Summary:The Customer Quality Engineer plays a critical role in supporting strategic customer accounts by driving quality improvement, responding to customer issues, and providing strong problem resolution. This position requires a strong customer focus, excellent communication skills, and the ability to work...
-
Quality Audits
hace 1 mes
Mexicali, México Chromalloy A tiempo completoChromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace,...