Customer Service Supervisor

hace 1 mes

Tlaquepaque, México Avnet A tiempo completo

Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet

Job Summary:
Oversees customer service operations within assigned scope of responsibility for one or more of the following processes: receiving orders, order entry, purchasing, invoicing, backlog, order tracking, status communication and other customer service activities. Provides oversight and direction regarding assigned team, financial and operational activities.

Principal Responsibilities:

- Ensures effective process utilization by reviewing and analyzing metrics to ensure accuracy and timeliness for all operation related support functions. Identifies areas where additional opportunities exist to improve operational service levels.
- Champions continuous improvement activities of assigned processes that lead to increased operational efficiencies and resulting Return On Investment (ROI).
- Implements new and/or improved processes and procedures. Partners with suppliers and customers on process development, program changes and identifying areas of mutual improvement.
- Utilizes process knowledge to ensure processes are aligned and comply with all legal, contractual and internal financial controls requirements.
- Supports business unit operations in forecast management, reporting and analysis, invoicing and business planning and analysis.
- Resolves escalated internal, customer and supplier related tool, process, customer complaints or other specific issues.
- Leads operations and customer business reviews.
- Other duties as assigned.

Job Level Specifications:

- Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors.
- Directs routine and repetitive operations of team.
- Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans.
- Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information.
- Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources.

Work Experience:

- Typically 4+ years relevant work experience

Education and Certification(s):

- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.- Generous Paid Time Off- Savings Fund- Paid Holidays- Medical, Dental, Vision and Life Insurance- Education Assistance- Employee Development Resources- Employee Wellness, Leadership Development, and Mentorship Programs- Year-End Bonus- Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

  • Customer Service Agent

    hace 2 meses

    Tlaquepaque, México Agencia de reclutamiento TRES R A tiempo completo

    **Vacante para la empresa Agencia de reclutamiento TRES R en San Pedro Tlaquepaque, Jalisco**: Customer service* 2 days off CUSTOMER SERVICE | 2 DAYS OFF GRAN CALL CENTER BUSCA AGENTES BILINGUES PARA SERVICIO AL CLIENTE OFRECEMOS: COMEDOR SERVICIO MÉDICO ESTACIONAMIENTO RAF ACTIVITIES RAF BONOS GAME ROOM SUELDO BASE + BONO DE...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Tlaquepaque, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en San Pedro Tlaquepaque, Jalisco**: **Bilingual Customer Service Agent || No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...

  • Customer Service Supervisor

    hace 1 mes

    Tlaquepaque, México Avnet A tiempo completo

    Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re...

  • Csr Customer Service Representative

    hace 1 semana

    Tlaquepaque, México Alfa Talent A tiempo completo

    Empresa de giro electrónica solicita CUSTOMER SERVICE REPRESENTATIVE **Requisitos** - Experiência en customer service - Inglés Avanzado - Licenciatura terminada o en último semestre - Disponibilidad de rotar turnos - Excel intermedio **Actividades** - Atención al cliente - Facturación - Seguimientos - Resolución de problemas - Cotizaciones - Entre...

  • Customer Service Backoffice

    hace 1 mes

    Tlaquepaque, México Alfa Talent A tiempo completo

    **Vacante para la empresa Alfa Talent en San Pedro Tlaquepaque, Jalisco**: Customer service Backoffice Empresa distribuidora de componentes electrónico Funciones:brindar seguimiento de su compra, resolver dudas, levantar reportes de tickets Horario: Lunes - Viernes 8 am a 5 pm Dirección: Anillo Periférico, Por la...

  • Customer Experience Supervisor

    hace 2 meses

    Tlaquepaque, México W.W. Williams Company A tiempo completo

    **About the Company**: W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an...

  • Customer Service Supervisor

    hace 2 meses

    Tlaquepaque, México ASSA ABLOY OCCIDENTE A tiempo completo

    _**Global Group**_ **Leader in Access solutions. We help people every day to feel safe, secure and experience a more open world.** Job Description: Provide administration and day-to-day hands-on support to the order entry and customer service team, with functional responsibilities, which includes, among others, the processing of eBusiness trade orders in...

  • Trilingual Customer Service Agent

    hace 2 meses

    Tlaquepaque, México TATA Consultancy Services (TCS) A tiempo completo

    At TATA Consultancy Services we are seeking a highly skilled and customer-focused Trilingual Customer Service Agent to join our growing team. In this role, you will be responsible for providing exceptional customer service to clients in English, Spanish, and Portuguese. **Responsibilities**: - Responding to customer inquiries and resolving issues in a...

  • Customer Service BilingÜe Contratación Inmediata

    hace 2 días

    Tlaquepaque, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en San Pedro Tlaquepaque, Jalisco**: **CUSTOMER SERVICE BILINGÜE** **Presencial** Ofrecemos: - Sueldo base + bonos (sin tope) = HASTA $18,000.00 mensuales - Capacitación pagada al 100% - Prestaciones de ley - Contratación inmediata - Muchos más beneficios por ser parte del equipo - Jornadas de 8 horas dirias con 2...

  • Customer Service Representative

    hace 5 días

    Tlaquepaque, México Tata Consultancy Services (TCS) A tiempo completo

    **TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent communication and...

  • Customer Service Representative

    hace 6 días

    Tlaquepaque, México Tata Consultancy Services (TCS) A tiempo completo

    **TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent communication and...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Tlaquepaque, México DB Roberts Company A tiempo completo

    Our Customer Service Reps provide service and support for our customers from Electronics, Automotive and Mechanical metal industries, and the branch sales team with activities such as: Expedites, order entry, credit and rebills, open order administration, quoting, forecast analysis, follow up on quotes, RMAs, Inside Sales support, between others. Essential...

  • Bilingual Customer Service Representative

    hace 5 días

    Tlaquepaque, México DB Roberts Company A tiempo completo

    Our Customer Service Reps provide service and support for our customers from Electronics, Automotive and Mechanical metal industries, and the branch sales team with activities such as: Expedites, order entry, credit and rebills, open order administration, quoting, forecast analysis, follow up on quotes, RMAs, Inside Sales support, between others. Essential...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Acts as a first point of contact for regular, on - going customer accounts on daily operational matters. - Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs). - Collaborates with other functions and...

  • Customer Service en Ventas

    hace 1 mes

    Tlaquepaque, México Asesores en Desarrollo A tiempo completo

    Importante empresa Metal Mecánica líder en su ramo solicita para laborar en Tlaquepaque; Jalisco **Customer Service en Ventas o Administración de ventas** Estudios: Ing. Mecánico o Industrial recién egresado o experiência laboral de 2 años Experiência mínima de 1 año en ventas, con actitud para atención al cliente, facilidad para la...

  • Bilingual Insurance Customer Service Representative

    hace 1 semana

    Tlaquepaque, México TATA Consultancy Services (TCS) A tiempo completo

    Key Responsibilities: - Listen attentively to customers and provide clear communication - Provide excellent customer service with a passion to wow customers - Use excellent problem solving skills to quickly get to the crux of the matter - Recognize and react to unusual customer situations and take appropriate action - Work with MS Office - Work in an...

  • Customer Service

    hace 2 meses

    Tlaquepaque, México DYLO A tiempo completo

    **DYLO** es una empresa especializada en todas las formas de transporte internacional y transporte de carga; tierra, aire y mar. Ofrecemos a nuestros clientes una amplia cartera de servicios, tarifas, consultoría y soporte de una red de socios en todo el mundo. Estamos en búsqueda del mejor perfil para la vacante de: **Customer...

  • Customer Service Representative

    hace 1 semana

    Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...

  • Service Coordination Supervisor

    hace 4 semanas

    Tlaquepaque, México W.W. Williams Company A tiempo completo

    **SUMMARY**:Directs and guides the activities of all off highway service jobs to ensure appropriate quantity and quality of unit, engine, and/or equipment repairs. Works directly with customers, in person or on the phone, in concert with technicians to maximize sales opportunities, schedule work into the shop, and provide excellent customer service by...

  • Customer Service BilingÜe Contratación Inmediata

    hace 3 semanas

    Tlaquepaque, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en San Pedro Tlaquepaque, Jalisco**: **CUSTOMER SERVICE BILINGÜE** **Presencial** Ofrecemos: - Sueldo base + bonos (sin tope) = HASTA $18,000.00 mensuales - Capacitación pagada al 100% - Prestaciones de ley - Contratación inmediata - Muchos más beneficios por ser parte del equipo - Jornadas de 8 horas dirias con 2...