Service Coordination Supervisor

hace 3 semanas

Tlaquepaque, México W.W. Williams Company A tiempo completo

**SUMMARY**:Directs and guides the activities of all off highway service jobs to ensure appropriate quantity and quality of unit, engine, and/or equipment repairs. Works directly with customers, in person or on the phone, in concert with technicians to maximize sales opportunities, schedule work into the shop, and provide excellent customer service by supervising and/or performing the following duties.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

Oversees the daily functioning of the field service department by assigning technicians to incoming jobs based on skills, abilities and availability. Monitors the ongoing status of all jobs being performed in the field or in the shop to ensure that problems are dealt with efficiently.
- Builds and maintains customer relationships.
- Communicates with the customer, either by phone or in person, to determine customer's concerns, problems or needs - present and future - while maintaining a high degree of professionalism.

Closely monitors the individual efficiencies of all technicians for problem areas, counseling them on a regular basis in order to remove obstacles to improved performance and personal growth. Promotes technicians in a timely manner as successful performance is achieved.
- Evaluates the skills and abilities of all technicians and discusses their progress with them on a regular basis. Makes training available to all technicians to keep them current with new technology and for career advancement opportunities.

Maintains detailed status reports in the computer on all open jobs to facilitate communication between W. W. Williams and the customer and between various technicians that may work on the same job.
- Investigates in advance of a repair by using the manufacturers' computer systems whether a product is under warranty coverage, and/or during the repair, whether the type of failure will be covered by the manufacturer under their warranty provisions.
- Initiates work orders in the computer by gathering important details regarding the customer and the equipment being serviced, including warranty and/or billing information and developing the customer complaint to aid in diagnosis.
- Stays in close contact with customers during the course of the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms and special customer requests.
- Ensures all services are accurately invoiced and customer payments in any of the acceptable forms, assuring that credit and warranty policies are followed, are fully applied.

Verifies all worked performed and documented on the field reports to be of the highest quality and confirms that the technician write-up is sufficient to create a customer invoice or to file a warranty claim. Makes sure that warranty parts and/or cores taken from the jobs are returned to the proper staging area for return to suppliers.

Works closely with the field service staff and outside vendors to set the customer's expectation of cost and timeframe of the completed repair. Responsible for the preparation of cost estimates (including parts and labor) in situations not covered by pre-established quoting guides.
- Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
- Makes outbound sales calls to potential and existing customers to qualify leads and sell products and services.
- Overcomes technical and business objections of prospective customers.

Maintains a safe working environment by ensuring that technicians are complying with all EPA and OSHA regulations, conducting regular safety meetings, quickly reporting and repairing any EPA, OSHA or Williams' policy violations, and taking any other action necessary to prevent injury.

**COMPETENCY**:
To perform the job successfully, an individual should demonstrate the following competencies:
**Analytical** - Collects and researches data; Uses intuition and experience to complement data.

**Problem Solving** - Identifies and resolves problems in a timely manner.

**Technical Skills** - Strives to continuously build knowledge and skills, keeping up with a growing line of product offerings.

**Customer Service Skills** - Manages difficult or emotional customer situations; Responds promptly to customer needs.

**Oral Communication** - Listens and gets clarification.

**Written Communication** - Writes clearly and informatively; Able to read and interpret written information.

**Business Acumen** Demonstrates knowledge of market and competition; Understands business implications of decisions.

**Adaptability** - Adapts to changes in the work environment.

**Attendance/Punctuality** - Is consistently at work and on time.

**Dependability** Prioritizes and plans work activities.

**Leadership** Inspires and motivates others to perform well; inspires respect and trust.

**Motivation** - Measu

  • Service help desk Analyst

    hace 2 meses

    Tlaquepaque, México HELLA A tiempo completo

    Service help desk Analyst Location ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Tlaquepaque, Mexico Pacesetting. Passionate. Together. HELLA is a listed,internationally positioned automotive supplier operating under the umbrellabrand FORVIA. Within this de facto...

  • Supervisor de Limpieza Contrato Inmediato

    hace 4 semanas

    Tlaquepaque, México limpieza y soluciones service A tiempo completo

    Importante Empresa de Limpieza, requiere por crecimiento: Supervisores de Zona Personal de Limpieza **Requisitos**: - Edad 23 a 58 años - Experiência necesaria como SUPERVISOR DE ZONA DE LIMPIEZA, servicios de limpieza, manejo de químicos, capacitación en la parte operativa de limpieza, manejo de maquina pulidora, aspirado de piso etc. - Trato con los...

  • Customer Service Supervisor

    hace 1 mes

    Tlaquepaque, México ASSA ABLOY OCCIDENTE A tiempo completo

    _**Global Group**_ **Leader in Access solutions. We help people every day to feel safe, secure and experience a more open world.** Job Description: Provide administration and day-to-day hands-on support to the order entry and customer service team, with functional responsibilities, which includes, among others, the processing of eBusiness trade orders in...

  • Customer Service Supervisor

    hace 1 mes

    Tlaquepaque, México Avnet A tiempo completo

    Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re...

  • Supervisor , Member Compensation Transactional

    hace 4 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: - Recruiter: Montserrat Tavares - Position reports to: Brenda Rivera The position will supervise the daily transactional and administrative operations of Member Compensation agents providing leadership, operational expertise, and motivation across the team. The MC Supervisor will collaborate building strong internal relations with GBS Member...

  • Supervisor Audit, Refunds

    hace 4 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Recruiter: Montserrat Tavares Position reports to: Gabriela Hernández The GBS R&R Supervisor is responsible for supervising the daily operations of the Member Operations Transactional GBS audit team. The supervisor will monitor the audit team certifying proper procedures and guidelines are being followed. Moreover, the audit supervisor will be...

  • Customer Experience Supervisor

    hace 1 mes

    Tlaquepaque, México W.W. Williams Company A tiempo completo

    **About the Company**: W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an...

  • Supervisor, Gbs Human Resources

    hace 1 mes

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: STATEMENT: The Supervisor, GBS HR Operation will support the delivery of HR transactional and administrative services across the different GBS HR service catalog for employees and other customers (including Suppliers, Regulatory Bodies, etc.) within its scope of expertise and/or region(s) of influence. Additionally, the Supervisor, GBS HR...

  • Supervisor Service Desk Amer

    hace 4 semanas

    Tlaquepaque, México Avnet A tiempo completo

    Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re...

  • Accounts Payable Supervisor

    hace 4 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: STATEMENT: The Global Business Services (GBS) Accounts Payable Supervisor mainly functions, which are not limited to: Supervise that his team properly perform the Accounts Payable functions for the entities/business units assigned of the North America and Mexico region, and in accordance with Company’s Policies and Local Requirements; Ensure...

  • Accounts Payable Supervisor

    hace 4 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Descripción: STATEMENT: The Global Business Services (GBS) Accounts Payable Supervisor mainly functions, which are not limited to: Supervise that his team properly perform the Accounts Payable functions for the entities/business units assigned of the North America and Mexico region, and in accordance with Company’s Policies and Local Requirements; Ensure...

  • Clerk, Facilities

    hace 1 mes

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Recruiter: Mayté Ochoa Position reports to: Pedro Figueroa STATEMENT: This position must ensure the operation of the infrastructure of the buildings, maintain the facilities, furniture and building service equipment in good condition, trying to make a comfortable work environment for users. DETAILED RESPONSIBILITIES: 1. Assist in the...

  • Workforce Solutions Personal Systems Service Finance

    hace 4 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. We are looking for visionaries, like...

  • Administrador de Cuentas

    hace 1 mes

    Tlaquepaque, México Korn Ferry A tiempo completo

    **Vacante para la empresa Korn Ferry en San Pedro Tlaquepaque, Jalisco**: Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals and delivery cost commitments are met. Account Delivery Management promotes Customer...

  • Administrador de Cuentas

    hace 4 semanas

    Tlaquepaque, México Korn Ferry on Behalf of Hewlett Packard Enterprise A tiempo completo

    **Vacante para la empresa Korn Ferry on Behalf of Hewlett Packard Enterprise en San Pedro Tlaquepaque, Jalisco**: Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals and delivery cost commitments are met. Account...

  • Accounts Receivable Supervisor

    hace 1 hora

    Tlaquepaque, México HP A tiempo completo

    Accounts Receivable Supervisor Description - As Account Receivable supervisor, you will be a key driver responsible for cash application activities that ensure that HP cash is received and applied on time. In the role of AR Cash Application, you will: Apply cash receipts to customer accounts, ensuring accurate and timely processing Conduct regular...

  • Concierge Manage Print Service Analyst Agent

    hace 1 mes

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Responsibilities** - Drives multiple complex operational processes throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting. - Collaborates closely with various stakeholders, including senior...

  • Ssc Ar/ Ap Supervisor

    hace 1 mes

    Tlaquepaque, México Psycom Solución de Negocio A tiempo completo

    Leading manufacturer and designer of custom protective and specialty packaging products requests: **Share Services Center AR / AP Supervisor** **Activities and responsibilities**: AP/ APD Accounts payable: - Ensure and support the correct registration of corporate and service invoices, documentation on file of the invoices registered by the plant. - Review...

  • Operations Manager.

    hace 2 meses

    Tlaquepaque, México ZF Group A tiempo completo

    Responsibilities  • Planning and Logistics Strategy: In line with North America Supply Chain Strategy, develop and execute a comprehensive product supply strategic plan which will support growth and drive optimal customer engagement and satisfaction together with business profitability. Work closely with internal and external stakeholders to...

  • System Engineer Analyst

    hace 3 horas

    Tlaquepaque, México Hella A tiempo completo

    **SYSTEM ENGINEER ANALYST - HYBRID** Location Tlaquepaque, Mexico **Pacesetting. Passionate. Together.** HELLA is a listed, internationally positioned automotive supplier operating under the umbrella brand FORVIA. Within this de facto group, HELLA stands for high-performance lighting technology and automotive electronics. At the same time, the Company...