Customer Service Supervisor

hace 3 semanas

Tlaquepaque, México Avnet A tiempo completo

Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet

Job Summary:
Oversees customer service operations within assigned scope of responsibility for one or more of the following processes: receiving orders, order entry, purchasing, invoicing, backlog, order tracking, status communication and other customer service activities. Provides oversight and direction regarding assigned team, financial and operational activities.

Principal Responsibilities:

- Ensures effective process utilization by reviewing and analyzing metrics to ensure accuracy and timeliness for all operation related support functions. Identifies areas where additional opportunities exist to improve operational service levels.
- Champions continuous improvement activities of assigned processes that lead to increased operational efficiencies and resulting Return On Investment (ROI).
- Implements new and/or improved processes and procedures. Partners with suppliers and customers on process development, program changes and identifying areas of mutual improvement.
- Utilizes process knowledge to ensure processes are aligned and comply with all legal, contractual and internal financial controls requirements.
- Supports business unit operations in forecast management, reporting and analysis, invoicing and business planning and analysis.
- Resolves escalated internal, customer and supplier related tool, process, customer complaints or other specific issues.
- Leads operations and customer business reviews.
- Other duties as assigned.

Job Level Specifications:

- Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors.
- Directs routine and repetitive operations of team.
- Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans.
- Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information.
- Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources.

Work Experience:

- Typically 4+ years relevant work experience

Education and Certification(s):

- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:
- Background in the industry- SAP is a plus- Managing large groups- Analysis oriented

LI-AMER

What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.- Generous Paid Time Off- Savings Fund- Paid Holidays- Medical, Dental, Vision and Life Insurance- Education Assistance- Employee Development Resources- Employee Wellness, Leadership Development, and Mentorship Programs- Year-End Bonus- Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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